Towne Park

Towne Park’s Commitment to Leadership Development Over 130 leaders recently participated in an immersive leadership development experience– Situational Leadership II. Through real-word exercises and collaborative discussions, leaders strengthened their skills in coaching, communication, and building high-performing teams. The training is part of Towne Park’s continued investment to ensure leaders are well equipped to guide their teams, live our values and deliver exceptional arrive-to-departure experiences. Mustafa Lizdo, Director of Operations, commented, “The SL2 program really helped me understand how to evaluate my team members where they are. SL2 gave me a clearer way to support, coach, and guide people based on what they need at the moment. It’s made my leadership more intentional and more connected.” Thank you to our internal facilitators, Jessica Sikich, PHR, Katie Lein, Christopher Moore, Jamie MacSkimming, Sonja Freeney-Chester, and Erin Noss. Investing in our leaders is our commitment to the people we serve – helping us deliver the WOW experience that defines Towne Park.

As we celebrate Thanksgiving and begin the holiday season, we want to share our appreciation for everyone connected to Towne Park—our team members, clients, guests, patients, visitors, and the communities we serve. This time of year reminds us how grateful we are for the trust you place in us each day. To our associates, thank you for your dedication, professionalism, and commitment to creating exceptional experiences. To our clients, thank you for your continued partnership and confidence in our services. And to the guests, patients, and families we support across the country, thank you for allowing us to be part of your journey. As we head into the holiday, we hope you find time to rest, recharge, and enjoy moments with loved ones. And to those who will be working throughout the holiday weekend, your service is especially appreciated. Wishing everyone a safe, happy, and healthy Thanksgiving.

Today, we honor the brave men and women who have served our country in the U.S. Armed Forces, as well as the families who have stood by their side with unwavering support. To all our Towne Park team members, past and present, who have served or are currently serving, and to your families, we extend our deepest gratitude and respect for your sacrifices. Thank you for your service. #VeteransDay #ThankYou #HonorAndService

💡 Revenue is cute, but margins are magnificent! Excited to highlight insights from our COO, Jacqueline DeChamps, following her impactful session at The Hospitality Show this week. Jackie challenged the industry to think beyond RevPAR, emphasizing profitability through ancillary revenue and location-driven guest experiences while redefining value from arrival through departure. In Hotel Management’s latest article, Jackie shared how Towne Park is helping hotels uncover new value through smarter parking strategies, dynamic pricing, and tech-enabled service models that elevate both margin and experience. 💬 “It’s not about charging more; it’s about charging the right amount at the right time.” Her perspective reminds us that AI, innovation, and people-first leadership are not opposites. They are how we achieve both profitability and service excellence. 🔗 Read the full article here https://lnkd.in/eevT7Zsm #HospitalityLeadership #HospitalityInnovation #RevenueOptimization #AncillaryRevenue #GuestExperience #TownePark #TheHospitalityShow #AHLA

In his latest article, our CEO Andrew Kerin shares how AI is helping organizations strengthen both performance and people from smarter scheduling to dynamic pricing that drives measurable results all while keeping service excellence at the center of everything we do. Check it out!

Revenue is cute. Margins are beautiful. A great discussion at The Hospitality Show 2025 during the session “Show Me the Margins!” Our COO & CHRO Jacqueline DeChamps joined Scott Strickland (Wyndham Hotels & Resorts), Frank Pitsikalis (Agilysys), and Ethan Wiseman (Hospitality Solutions) for a fast-paced, forward-thinking conversation on how hospitality leaders can increase profitability, optimize operations, and turn data into dollars. 💡 Key insights the panel explored: • Finding hidden margin opportunities within your P&L • The connection between operational efficiency, technology, labor strategy, and guest experience • Real-world case studies from properties that have shifted from revenue-chasing to margin-maximizing • Practical steps leaders can take to drive immediate bottom-line impact Thank you to AHLA team and our fellow panelists for highlighting how true profitability comes from mastering these fundamentals—where smart operations, empowered teams, and exceptional guest experiences work together to expand margins and strengthen long-term performance. #HospitalityShow2025 #ShowMeTheMargins #Leadership #OperationalExcellence #HospitalityInnovation #TownePark #GuestExperience

Towne Park is in the VIP Lounge at The Hospitality Show 2025! Join us on day two on the exhibit floor as we share how comprehensive arrival-to-departure services are helping hospitality leaders elevate guest satisfaction and drive measurable revenue growth. From front drive to final farewell, we’re redefining how service, efficiency, and profitability come together to create exceptional guest experiences. 💬 Stop by the VIP Lounge and connect with us! Let’s talk about how Towne Park’s integrated solutions can help your property deliver service excellence and achieve stronger performance results.

Towne Park is at The Hospitality Show 2025! We’re proud to share that our COO & CHRO Jacqueline DeChamps will be taking the stage on October 28 for the session “Show Me the Margins!”, a forward-thinking conversation about how hospitality leaders can increase profitability, optimize operations, and turn data into dollars. 💡 Key insights the panel will explore: • Finding hidden margin opportunities within your P&L • The connection between operational efficiency, technology, labor strategy, and guest experience • Real-world case studies from properties that have shifted from revenue chasing to margin maximizing • Practical steps leaders can take to drive immediate bottom-line impact If your focus is on improving margins and operational excellence (and whose isn’t in today’s hospitality environment?), you won’t want to miss it. 🔗 Ahead of the event, Jackie also shared her thoughts on why margin strategy is more critical than ever. Read here https://hubs.ly/Q03QkpYB0

Heading to The Hospitality Show 2025? Towne Park will be in the VIP Lounge for hotel executives, sharing how our arrival-to-departure services are redefining the guest experience — boosting satisfaction, streamlining operations, and driving measurable revenue growth. If you’re attending, stop by to connect and explore how our people, technology, and insights are helping leading hotels deliver elevated service and performance across every touchpoint. #HospitalityShow2025 #HotelLeadership #GuestExperience #RevenueOptimization #TownePark

Why the First 10 Minutes Matter More Than You Think. In hospitality, every guest journey begins with a moment — the arrival. Those first ten minutes shape how guests feel, spend, and remember their stay. ✨ Guests who experience seamless arrival and departure moments are more likely to: ✅ Pay premium rates ✅ Spend 67% more on repeat stays ✅ Leave 5-star reviews that drive new bookings At Towne Park, we specialize in optimizing those moments through coordinated valet, door, and bell— transforming first impressions into lasting brand loyalty and measurable revenue impact. 📊 Discover how your property can elevate guest satisfaction, retention, and RevPAR from the very first interaction. #Hospitality #GuestExperience #ArrivalThroughDeparture #ServiceExcellence #TownePark