In his latest article, our CEO Andrew Kerin shares how AI is helping organizations strengthen both performance and people from smarter scheduling to dynamic pricing that drives measurable results all while keeping service excellence at the center of everything we do. Check it out!
I’ve always believed that true service excellence isn’t defined by a single moment. It’s not just the warm welcome or the friendly smile, though those will always be part of how we think about delivering exceptional experiences. Delivering consistent, authentic experiences comes from building great teams, giving them the right tools, and making sure every part of the journey is handled with care and precision. That’s why I see AI not as a replacement for people but as a tool to help them perform better, to hire faster, schedule smarter, and create more time for what matters most: connecting with others and delivering WOW moments. In my latest article, I share how AI is helping organizations strengthen both performance and people, from smarter scheduling to dynamic pricing that delivers measurable results, all while keeping service excellence at the center of everything we do.