When Kuehne Chemical Company was looking for an ITSM tool, they had a checklist (And Freshservice checked every box): ✅ Implement it ourselves ✅ Customize without developers ✅ Scale without complexity Their 3-person IT team had it up and running in a month. Read the full story of their process and how they internally marketed it for encouraging adoption. Link in comments.
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
- https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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All of our favorites 😍 #FreshdeskCommandCenter
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Enterprises today are reimagining how work flows across organizations. Join Forrester Principal Analyst Julie L. Mohr, and Ravi Tharisayi as they discuss the uncomplicated blueprint on how organizations can break silos and deliver connected, outcome-driven service experiences across the business. Register now: https://lnkd.in/gHtDxkDA
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Don't miss our CEO, Dennis Woodside, today at Fortune Brainstorm AI as he takes the stage for the session 'Death to Complexity', where he'll discuss why cutting organizational complexity could be the ultimate competitive edge in the AI-driven Intelligent Age. He's joined by Sukhinder Singh Cassidy, CEO of Xero, with the conversation moderated by Fortune's Allie Garfinkle. Tune in at 2:20 p.m. PT to watch the livestream here: https://lnkd.in/gysvHpwQ #FortuneBrainstormAI #FreshworksUncomplicates
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We're celebrating the people behind every great experience—our customers. 🎉🏆 The Freshworks Global Customer Awards recognize outstanding organizations and individuals who are using Freshworks to create meaningful change, uncomplicating work, inspiring teams, and delivering powerful business outcomes. Stay tuned to meet the winners! Apply or nominate today: https://lnkd.in/gfuqeUHC
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Congratulations Lando Norris and the McLaren Racing Formula 1 Team! 🏁 🎉 Your first championship is a reminder: great things happen when people and technology move as one. From supporting McLaren as a customer to celebrating wins as partners, we're proud to be part of your journey — from all of us at Freshworks. Zak Brown Lando Norris Dan Keyworth #F1 #McLaren #FreshworksUncomplicates
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Final race weekend shoutout to the McLaren Racing Formula 1 Team’s crew 👏 Congratulations to the McLaren Formula 1 Team, working hard behind the scenes all season long. With Freshworks helping keep operations smooth, the team is set to finish the 2025 season strong 💪
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Better tools. Better support. Happier workdays ✨ That’s what happens when IT and CX stay uncomplicated. #FreshworksUncomplicates