Resources
Getting Started
Much of the documentation for RT comes with RT itself. You can find setup instructions in the README file and see installation options by running the configure script. User documentation is under docs/. Technical documentation for each class in RT’s source code is accessible using Perl’s perldoc command. For example, to see the API documentation for the RT::Ticket class, run: perldoc lib/RT/Ticket.pm
RT Documentation
RT’s documentation is also available online:
The latest documentation is always at: https://bestpractical.com/docs/rt/latest/
Make sure to look at the documentation that corresponds with your version. You can find more details on RT versions, our release policy, and support on our release policy page. Release notes for all public releases are also available.
RTIR Documentation
RTIR uses RT to implement many core features, so the RT documentation above is a good resource. RTIR also had it’s own:
Other Resources
Additional information about RT and our related products is available on our community wiki. It contains helpful documentation like FAQs, troubleshooting tips, and customizations contributed by other Request Tracker users.
Request Tracker Professional Services and Support
Does your team require a large amount of customization, maintenance, and/or technical consultation? Maybe you’d like to move from an on-premise instance to our managed Cloud hosting? Maybe you need to tweak an existing extension—or even build your own? Best Practical Solutions offers personalized, enterprise, world-class support for everyone from the mom-and-pop shop to the highly matrixed corporate and municipal entities.
Our team is not only incredibly well-versed in all things RT, we are the people who wrote it! We have a wide variety of commercial support and Cloud RT tiers, as well as custom development, installation, and upgrade services. Check out our Services page for more details.
Community Help and Discussion
We host a really great forum where you can give and receive help from the robust community of RT users. Many forum members have been active for years and RT’s authors and engineers have been known to hop in and chat as well!
We wrote an entire book just about RT, which is available in a variety of formats. If you’re looking for more in-depth documentation, grab a copy at Amazon!
We’ve got your back.
Feel free to contact us at sales@bestpractical.com to discuss how one of our standard support arrangements or a custom contract can help you get the most out of RT. Supported versions are listed on our Release Policy page, but if you’re running an unsupported version don’t despair! Contact us so we can discuss custom support options or ways to get you upgraded to the latest and greatest.