Best Practical provides support for two release series at a time. When a new release is made, an end of life date is announced for the oldest series still supported. When Request Tracker 4.4.0 was announced, we announced an end of life for the 4.2 series. We’ve released RT 6.0, so we have announced end of life for the 4.4 series for November 2025.
Within a series, we aim for frequent point releases. These allow us to quickly make bugfixes available as a tested and packaged release. Each release is small and well-contained, making upgrades easier for your ops teams.
We avoid adding features or new dependencies to a stable series whenever possible. Occasionally a critical bug fix or security fix will require us to add a new feature or dependency in a stable series.
Version Numbers
Versions consist of a major series, minor series and point release. RT 6.0.2 is major series 6, minor series 0, and point release 2.
We always recommend that users run the latest point release of the series they are using.
Request Tracker
Version
6.0
5.0
4.4
4.2
4.0
3.8
3.6
3.4
3.2
3.0
2.0
1.0
Current Point Release
6.0.2
5.0.9
4.4.9
4.2.17
4.0.25
3.8.17
3.6.11
3.4.6
3.2.3
3.0.12
2.0.15
1.0.7
Supported
Yes
Yes
No
No
No
No
No
No
No
No
No
No
First Release Date
May 2025
July 2020
February 2016
October 2013
April 2011
July 2008
June 2006
February 2005
June 2004
March 2003
June 2001
October 1999
End of Life Date
Unannounced
Unannounced
November 2025
September 2021
February 2017
March 2014
September 2011
April 2007
November 2005
August 2005
October 2002
December 2001
Request Tracker for Incident Response
Version
6.0
5.0
4.0
3.2
3.0
2.6
2.4
Current Point Release
6.0.1
5.0.8
4.0.4
3.2.1
3.0.2
2.6.1
2.4.5
Supported
Yes
Yes
No
No
No
No
No
First Release Date
August 2025
July 2020
July 2016
December 2014
July 2010
November 2010
September 2008
End of Life Date
Unannounced
Unannounced
November 2025
September 2021
March 2014
March 2014
March 2014
Works With
RT 6.0.1
RT 5.0.8
RT 4.4.8
RT 4.2
RT 4.0
RT 3.8
RT 3.8