Bring intelligent automation to RT with suggested replies, summaries, sentiment detection and more, powered by the AI engine you choose.
See It In Action
Watch how AI transforms ticket handling in Request Tracker. Quick, powerful, and built right into your workflow.
Key Features
- Auto Ticket Summarization: Quickly generate concise overviews of long or complex ticket threads.
- Smart Autocomplete: Get AI-powered suggestions while composing replies to save time and improve clarity.
- Inline AI Actions: Instantly rewrite, translate, or adjust the tone of messages with one click.
- Sentiment Analysis: Identify emotionally charged messages before they escalate.
- Bring Your Own AI Engine: Connect to OpenAI, Gemini, Claude, or your own LLMs.
- Secure, Vendor-Agnostic Setup: Add and manage API keys without lock-in.
- Customizable AI Behavior: Tailor prompts, tone, and integration points within RT.
AI That Fits How You Work: Why It’s Different
We’ve designed RT’s AI integration to give you full flexibility. Use the AI backend you prefer, either hosted or self-managed. Our AI interface connects directly into ticket creation, triage, responses, comments, and more.
- ✓ Bring Your Own AI — OpenAI, Gemini, or custom models
- ✓ Fully Open Source and extendable
- ✓ Runs on your RT instance — cloud or on-prem
- ✓ Built to plug into RT 6 with minimal setup
Ready to see AI in action?
We’re just getting started with AI in RT, and our roadmap is constantly growing. New features and enhancements will continue to roll out as we experiment and learn alongside our community.
Have ideas on how AI could make your RT experience even better? We’d love to hear from you! Book a demo or drop us a line at contact@bestpractical.com.