Interaction Service API
Automate and customize the Bring Your Own Channel experience for your reps using Interaction Service APIs. Display inbound messages, file attachments, and typing indicators directly in the Service Console for your reps to view in real time. Notify reps when messages are delivered or read, display historical conversation entries, and add support for custom objects. For Bring Your Own Channel for CCaaS systems, configure partner-owned routing, and track the routing status of those conversations. The Interaction API supports these features and so much more!
Get StartedAPI Reference
Key Features
  • Easy to get started
    Start sending API requests using the access token generated when you set up Bring Your Own Channel.
  • Get the best of both worlds
    Keep your external messaging system while harnessing the power of Salesforce.
  • Highly configurable
    Shape and extend your integration to provide a seamless, consistent experience between your external messaging system and Salesforce.