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Introduction to Microsoft Bot Framework
The document is an introduction to the Microsoft Bot Framework presented by Sam Fernando, covering key topics such as the definition and capabilities of bots, design considerations, and tools for development. It highlights the framework's benefits for businesses, including enhanced customer engagement and productivity, and discusses integration with various channels. Additional sections address publishing to marketplaces and employing cognitive services for improving bot intelligence.
Introduction to Microsoft Bot Framework
- 1. Introduction to Microsoft BotFramework Sam Fernando (Senior Microsoft Solutions Architect) – ASG Group
- 2. Agenda What’s abot? The “bot framework” Capabilities of the framework Channels Deploying & Debugging techniques Design considerations Submitting to the marketplace Tools of the trade
- 3. What is aBot? “a device or piece of software that can execute commands, reply to messages, or perform routine tasks, as online searches, either automatically or with minimal human intervention (often used in combination)” Dictionary.com
- 4. The Bot Framework Release in 2016 New canvas for developers New opportunities for businesses Personal way to access, discover & interact Microsoft actively investing and working with channel providers
- 5. Business impact Enhanceproductivity Reach customers – multi platform & multi channels Engage in a natural way Expose products & services in high engaged platforms Reduce human assistance Improve customer experience
- 6. Bot Builder • Aframework to develop bots • SDKs • .Net, NodeJs • Large set of samples Bot Framework Portal • Register • Manage • Central portal Channels • Ways of exposing the bots • Skype • Facebook • Web Chat • etc Cognitive • Make bots smarter • Self learn • Natural interaction • LUIS
- 8. Some use cases Customer self service Discover products & services Connect with field staff integration Lookup knowledge base Proactively engage with customers Assist with team collaboration Personal digital assistant A shortcut to get data from enterprise apps
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- 11. How to develop& debug a bot in Visual Studio
- 12. How to developa bot in Azure
- 13. Framework Capabilities Connectline of business system Dialogs Form flow Proactive messaging Rich messaging Hand off to human IVR & Calling Intelligence and many more…
- 14. Dialogs Control thebot’s conversation Screen or dialog based navigation Dialog lifecycle
- 15. Form Flow Structuredconversation Bind a model to a conversation Structured data capture Automatically generate dialogs Reduce time taken to create a bot Less flexible compared to creating a custom dialog Data validations Navigation (go back, help & etc) Different field types
- 16. Proactive Bots Storesubscriber/conversation information Connect with subscribers on demand React to server side events or triggers
- 17. Publishing to Facebook& Cortana
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- 19. Adaptive Cards Microsoftis actively investing in the bot framework Adding more intuitive ways to present and capture data Declarative/Generic card definitions Automatic styling Increasing channel adoption Render to image Render to text Render to image + text
- 21. Hand-off to ahuman Assist complex queries Bot middleware Routing Agent recognition Supervisor intervention Agent only commands
- 22. Bing Search QnA Maker RecommendationsAPI Vision API Text Analytics LUIS Speech Recognition Intelligent bots
- 23. LUIS Language UnderstandingIntelligent Service Add conversational intelligence Learn and adapt Pre built domains Multilingual
- 24. FAQ to Botin minutes… Convert Structured, Editorial content (FAQ Documents, FAQ URL) into Bot readable knowledgebase
- 25. Bot design considerations Does the bot easily solve the customer’s query in a minimum number of steps? Does the bot solve the query faster or better than alternatives? Does the bot run on platforms users care about?
- 26. First interaction Hi,how can we help you? Hi, how can we help you? Check status Get help What’s new
- 27. Plan for unexpectedquestions User : Make a reservation for Friday dinner Bot : Sure, table reserved for Friday dinner, Is this confirmed? Yes No User : actually let’s change to Saturday dinner
- 28. Don’t expect usersto follow the structure Bot : What city are you travelling to? User : “CANCEL” Bot : What city are you travelling to? User : “HELP” Bot : What city are you travelling to?
- 29. Validate input Bot: Please enter phone number User : “CANCEL” Bot : Thanks, “CANCEL” has been recorded as your phone number
- 30. Be transparent Bot: How can I help you? User : I want to know about the new products User : Hello User : Are you there? User : ……
- 31. Submitting a Botto Marketplace Must do something meaningful Appropriate bot profile Instructions for taking payments Privacy Policy & Terms and conditions Code of conduct More info : https://docs.microsoft.com/en-us/bot- framework/portal-bot-review-guidelines
- 32. Tools of thetrade Bot Builder Framework (github) Bot Framework Portal Bot Framework Simulator Azure Cognitive Services LUIS Portal Cortana Portal
- 33. Recap What’s abot? The “bot framework” Capabilities of the framework Channels Deploying & Debugging techniques Design considerations Submitting to the marketplace Tools of the trade
- 34. More reading.. Bot FrameworkPortal – https://dev.botframework.com/ Bot Builder SDK - https://github.com/Microsoft/BotBuilder Bot Builder Emulator - https://github.com/Microsoft/BotFramework-Emulator LUIS - https://www.luis.ai QnA Maker - https://qnamaker.ai Azure Bot Service - https://azure.microsoft.com/en-au/services/bot-service/ Cortana Developer Dashboard - https://developer.microsoft.com/en-us/cortana/dashboard
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- 36. Thank you! Sam.Fernando@smsmt.com linkedin.com/in/samfernandoau www.slideshare.net/shamiraf