Your Agentic-AI Operating System
Automate everything — from Multi-channel Customer Support to Information Retrieval.
One platform. No code. Open source.
14-day free trial No credit card required Cancel anytime
Tiledesk offers all you need to build your enterprise Agentic-AI solutions enabling scalable and fully automated workflows in minutes. Ready for real-world use cases across Support, Operations, Information Retrieval and more with multi-agents, humans in the loop, MCP and APIs
Let AI automate your company. Just like them.
How it works
Converse
Designed for conversational scenarios, including customer service, semantic search, shopping assistants and other conversational applications that require multi-step logic in response construction.
Design your conversation
Build tailored, interactive conversations in minutes—no code needed. Use visual tools to craft seamless customer journeys and automate any workflow.
Connect your Knowledge
Integrate your knowledge base, documents, or external data sources. Enable AI Agents to deliver accurate answers, leveraging all your content—instantly.
Publish on your channel
Deploy your AI Agent across web, WhatsApp, voice, and more. Meet your users where they are, offering consistent, real-time support on every channel.
Automate
Geared towards automation and batch processing scenarios, suitable for data analysis, content generation, email automation, extending existing services with AI automations and more
Set your API endpoint
Set up your API endpoint, get your URLs, post your data.
Execute your prompts
Excute your logic using your LLM Prompts-chain using posted data, invoke your own services.
Get your results
Send the results back, trigger new workflows or save your data on your own storage services.
Self-learning
Listen and Learn
Transfer Human Knowledge to AI Agents
Your AI Agent actively listens to every message exchange, identifying key information and context from interactions.
Extract Key Info
Intelligent algorithms extract crucial data points, common questions, and effective solutions from conversations.
Automatic Updates
The extracted knowledge is seamlessly integrated into your knowledge base, ensuring it is always up-to-date and relevant.
Continuous Improvement
Message after message, your AI gets smarter, enhancing its ability to provide accurate and helpful responses over time.
Scheduling
AI That Books Appointments. So You Don’t Have To
Connects
Links seamlessly to your calendar — Google, Outlook, or any system you use — with zero friction.
Handles
Engages users across web, WhatsApp, or voice. Collects info, checks availability, and confirms appointments in real time.
Books
Schedules automatically, sends reminders, and updates your calendar — 24/7, no human needed.
Manage your emails
AI Email Integration that works for you
Let AI clean up all your manual email tasks
Reads
Actively processes and interprets content from emails and documents.
Understands
Grasps context, identifies key information, and extracts relevant data effortlessly.
Acts
Intelligently sorts information and initiates automated workflows without delay.
Manage your emails
AI Email Ticketing That Actually Understands You
Seamless ticketing powered by your own knowledge
Connects
Links to any inbox — from support to info@ — and captures every incoming message in real time.
Learns
Builds a custom knowledge base from your historical email threads, enabling responses rooted in real past interactions.
Responds
Understands intent, pulls accurate answers, and sends tailored replies — instantly and automatically.
Retail
E-Commerce Assistant. Start selling smarter
Connects
Integrates with your Shopify store and syncs your product catalog across multiple channels — from web chat to WhatsApp.
Presents
Displays dynamic carousels, answers product questions, and guides customers through your catalog with conversational ease.
Sells
Automates FAQs, builds carts, and turns conversations into conversions — all without human intervention.
Happy customers
Customer Support, Automated End-to-End. Multichannel
Receive
A customer sends a message via WhatsApp asking about a delayed order. Your AI Agent captures it instantly — even at 11 PM.
Respond
The AI retrieves order data via API, checks the delivery status, and replies with a clear update — all in seconds, no agent involved.
Resolve
If the issue requires escalation, the AI creates a ticket and routes it with full context. Otherwise, it closes the loop — keeping your customer informed and satisfied.
Multichannel
WhatsApp Automation – Inbound & Outbound, Fully Managed
Engage
Connect your WhatsApp Business account and let your AI Agent handle inbound messages automatically — from product questions to support requests. Smart replies, 24/7, no wait time.
Notify
Send proactive updates with template-based broadcasts or ad hoc messages — perfect for appointment reminders, order updates, or custom campaigns.
Scale
Reach customers on the world’s most-used messaging app, with a seamless blend of AI conversations and automated outbound flows — all managed from a single platform.
TECH ZONE
Knowledge base
Intelligent Knowledge Management & Search
Retrieval
Find relevant information from vast datasets
Augmentation
Enhance AI responses with context
Generation
Create accurate, domain-specific answers
Multiple KBs
Separate knowledge in multiple repositories. Manage search fallbacks, chain searches, guard rails and more
Agentic RAG
Not all content is the same. Your support docs shouldn’t be mixed with your sales playbook. Your answers must be verified. With Tiledesk, you can create multiple RAGs, connect them in sequence, route queries to the right one, add guardrails, manage search fallbacks, and much more. Know more
Hybrid Search — Full-text Meets Semantic
Simple keywords aren’t enough. With hybrid search, Tiledesk combines traditional full-text retrieval with semantic understanding powered by LLMs. That means smarter answers, fewer misses, and faster resolution — even when users type things in their own way. Know more
Tune your LLM-models
Set assistant’s identity, get the whole reply or use the raw chunks. You can also upload and query your contents using our native Knowledge base APIs.
Human-in-the-Loop Capabilities
AI Support
Automated first-line assistance.
AI agents handle routine queries, provide real-time responses, and manage initial user interactions, reducing human workload.
Seamless Transition
Smart handoff when needed.
Complex or ambiguous conversations are intelligently escalated to human agents with full context, ensuring reliable support.
Self-Learning
AI improves from human interactions. Human responses and feedback from escalated cases are used to train and improve AI agents, fostering a self-learning cycle.
AI Copilot for Human Agents
Real-time Assistance
AI provides instant suggestions, relevant articles, and contextual summaries during live conversations, empowering human agents.
Knowledge Augmentation
Seamlessly leverage the RAG engine to access and synthesize information from vast knowledge bases for accurate responses.
Performance Optimization
Identify trends with Tags, automate routine data entry, and reduce average handling times for improved efficiency and customer satisfaction.
Decouple complexity with visual Prompt-chains and Multiple Agents
Multiple AI Agents. One Seamless Experience
Specialize
Create AI Agents with different roles — sales, support, onboarding, internal help — each trained on the right knowledge base and prompts.
Collaborate
Use Tiledesk’s Replace Bot action to chain and switch agents mid-conversation. Route requests to the right AI Agent based on intent, language, or topic.
Scale
Deploy multiple specialized agents across channels and touchpoints — all working together to deliver fast, context-aware support at scale.
Why Prompt Chains on Tiledesk Make the Difference
Break down complexity
Instead of writing one huge prompt, you can split it into a sequence of smaller, smarter prompts — easier to design, test, and optimize.
No-code orchestration
Manage even complex workflows visually, without writing a single line of code. Drag, drop, and connect prompts directly in the Tiledesk flow builder.
Reusability & control
Reuse your prompt blocks across different projects, keep full visibility on each step, and fine-tune only where it matters — saving time and ensuring consistent results.
Visual Designer for AI Agents Development
Intuitive Flow Builder
Create AI Agents with different roles — sales, support, onboarding, internal help — each trained on the right knowledge base and prompts.
No Programming
Design flows using Prompts and MCP tools.
Centralized Management
Dashboard for monitoring and customizing all automations.
Multi-Channel Support
🌐 Web Channel
Full integration on your website for seamless and immediate customer support.
🗣 Voice
Automate voice interactions without human intervention.
📘 Facebook Messenger
Connect with your audience where they already are. Automate conversations on Facebook Messenger for instant, personalized support.
Allow customers to interact directly with your business via the most used messaging platform.
💬 SMS
Reach any customer, anytime. Deliver updates, reminders, and support directly via SMS — no app required.
Automate replies to incoming emails. Centralize your email inbox and let AI handle common questions with accurate, consistent answers.
Custom-built solutions that understand your unique business challenges
Manufacturing
Optimize workflows with AI to enhance productivity and safety. Streamline operations in manufacturing, logistics, and inventory management with real-time alerts and automated solutions.
Public & Education
Provide world-class services for citizens and students. Offer self-service support to enhance user satisfaction with secure and personalized solutions in real-time through a Generative AI Agent.
Technology & Telecom
Reduce operational costs by providing instant access to information for your field technicians and support your customers instantly on their preferred channel, including WhatsApp.
Finance & Insurance
Create personalized CoPilots for employee workflows to support daily tasks. Streamline processes like credit evaluations or finding the best-fit mortgage, improving efficiency and reducing costs.
Commercial & Retail
Enhance lead generation qualification with AI. Also, showcase hot deals, recommend products, respond to inquiries, and alert them to new deals on their preferred channel.
Healthcare & Wellbeing
Enhance patient experience with 24/7 support and eliminate waiting time. Provide instant access to information on symptoms and guide users on how to book their appointments.
Travel & Hospitality
Build an AI tour guide to help customers explore easily and enjoy their trip. Get instant answers on WiFi, check-out times, and nearby attractions.
Professional Service
Increase engagement and conversion, automate tasks, capture user info, schedule appointments, and provide real-time support.
Open source
Freedom
Gen-AI on-prem with open models.
Full stack
Database Vector store, embeddings, LLM Models.
Enterprise-Ready
Secure and scalable integration in your own data center.
Made for speed
MQTT based messaging engine. Know more
On-Premises Deployment
Complete control over your AI infrastructure, protecting your Data and Privacy, without sacrificing functionality. Deploy Tiledesk behind your firewall while maintaining enterprise-grade security and performance.
Local LLM Integration
Connect seamlessly to your preferred open source models including LLAMA, Mistral, and other cutting-edge LLMs while maintaining complete data sovereignty.
Vector Store Control
Deploy with local vector storage solutions like Qdrant, keeping your semantic search capabilities and knowledge bases within your secure infrastructure.
Enterprise Integration
Leverage robust APIs to connect Tiledesk agents with your existing systems while maintaining the same multichannel support available in cloud deployments.
Model agnostic
Choose from top AI models to power your agents.
Embed on your site
With our flexible and customizable web widget.
Code Action
Add your code, when needed
Seamlessly execute code and pur results back in the flow.
Native Whatsapp
Debug on Whatsapp directly from the designer, also without a Whatsapp number.
Embedded debugger
Debug your automations like a pro with our advanced real-time debugger based on MQTT. Really fast. Really easy.
LLM tags Analytics
Label your conversations and automations using generative AI.
API first
Query your Agents using our MQTT APIs and a lot of REST APIs for HITL, RAGs etc.
Community
Join our Open Source Community success of AI Agents Creators and Conversation Designers
Step into a world where collaboration and innovation meet
Partner Program
Become our partner and help build pioneering AI solutions together, enabling more businesses to grow with gen AI
Community AI Templates
Discover and share AI agents easily with our one-click integration, boosting your presence in the Tiledesk ecosystem
YouTube Learning
Learn from our YouTube channel’s wealth of tutorials and deep dives, all crafted by our experienced community members
GitHub Contributions
Dive into our GitHub, where your contributions to our repositories can propel the Tiledesk platform to new heights
RECOMMENDED BY LEADING INDUSTRY EXPERTS
Tiledesk achieves top honors in AI-powered automation
Tiledesk is proud to be recognized for its excellence in AI-powered automation.
We have been awarded the following:
In their own words,
our customers share their success
Alberto Di Marco
E-commerce Specialist
TTM Studio 
I definitely recommend Tiledesk to e-commerce businesses striving to outpace their competition. We were able to automate 90% of Premiata customer inquiries, which saved them costs and massively freed up human agent time.
Mauro Merico
IT Manager Unisalento 
With Tiledesk, we’ve transformed customer service challenges into successes. The smooth transition from AI to human support has improved resolution times and customer satisfaction, showcasing our commitment to excellence.
Peter Xu
Founder
Wanderlog
We have been able to conserve approximately 30 hours of support-employee time on a monthly basis after integrating the Tiledesk bot into our operations.
Claudio Carnevali
CEO and co-founderTrackting 
We reduced the support team workload by 30% using AI agents. They also helped us better understand customer needs, allowing us to fine-tune our website.
Greg Lazzaro
Chief Executive Officer
Go To College Fairs
Thanks to our integration with Tiledesk, we’re now able to answer around 85% of your inquiries with AI agents!
Jorge M Finochietto
Full Professor
Universidad Nacional de Córdoba
Our team is now free to focus on what matters thanks to Tiledesk’s Generative AI Agent handling over 20,000 monthly queries, cutting costs and saving time.
ENTERPRISE
AI-powered solutions for large-scale operations
Tiledesk is an Italy-based company 
fully GDPR-compliant 
with
robust, secure, and customizable features that integrate seamlessly into your existing systems
On-Premise Deployment
with Open Core
Deploy on-site using our open core platform, guaranteeing full control over your data and privacy, free from any vendor lock-in
Single Sign-On (SSO)
Integration
Simplify user access and enhance security with SSO, providing a unified authentication experience across your corporate applications
Seamless Tech Stack
Compatibility
Seamlessly integrate Tiledesk with your current setup, including live agent consoles and VoIP systems, to enhance cohesive customer support
Custom AI & Comprehensive Support
Tailor AI interactions to your needs with full support and training for easy onboarding