SendGrid Status

Errors on Credit Card Addition During Upgrade Process

Update - This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Sep 03, 2025 - 12:48 PDT

Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Sep 02, 2025 - 15:40 PDT

Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
Sep 01, 2025 - 11:30 PDT

Monitoring - A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
Aug 26, 2025 - 16:03 PDT

Update - We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
Aug 23, 2025 - 09:11 PDT

Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 07:38 PDT

Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 02:08 PDT

Update - We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 2025 - 17:58 PDT

Update - We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
Aug 21, 2025 - 15:03 PDT

Update - We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Aug 21, 2025 - 13:00 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2025 - 11:55 PDT

Update - We are continuing to investigate this issue.
Aug 21, 2025 - 10:29 PDT

Investigating - Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.
Aug 21, 2025 - 07:31 PDT

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2025

No incidents reported today.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

Essentials plan users experiencing issue reaching out to Twilio SendGrid Support through Live Chat

Resolved - Our engineers have monitored the fix and confirmed the issue with live chat support for paid plan users has been resolved. All services are now operating normally at this time.
Sep 22, 13:53 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Paid plan users that should have access to live chat support should now have the ability to speak with customer support through the live chat service. We will provide another update in an hour or as soon as more information becomes available.
Sep 22, 12:16 PDT

Update - We are continuing to investigate the issue. Another update will be provided in two hours or as soon as new information is available to share.
Sep 22, 12:02 PDT

Update - We are continuing our investigation of Essentials plans being unable to access live chat option. As a workaround, please continue to Submit Tickets. We will provide an update in one hour or sooner as more information becomes available.
Sep 22, 09:01 PDT

Update - We are continuing to investigate the issue
Sep 22, 08:00 PDT

Investigating - Starting around 3:30 am PST today, September 22nd 2025, our engineers are currently investigating an issue affecting the live chat option on the Twilio SendGrid's Support Portal. Users on Essentials plan are currently unable to access the live chat option at this time. As a workaround, please continue to Submit Tickets. We will provide an update in one hour or sooner as more information becomes available
Sep 22, 04:42 PDT

Sep 21, 2025

No incidents reported.

Sep 20, 2025

Infrastructure maintenance - Saturday, September 20th, 2025

Completed - The scheduled maintenance has been completed successfully. Thank you for your patience.
Sep 20, 18:28 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Saturday, September 20th, 2025, from 4:00PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints pertaining to suppression lists, including deleting or adding emails to those lists. Delayed functionality is expected.

Mail sending functionality will remain fully operational

Thank you for your patience through this maintenance.
Aug 13, 09:38 PDT

Sep 19, 2025

No incidents reported.

Sep 18, 2025

Dynamic Templates Experiencing Unexpected Deletions and Editing Issues

Resolved - Our engineers have monitored the fix and confirmed the issue with Dynamic Templates has been resolved. All services are now operating normally at this time.
Sep 18, 18:14 PDT

Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 18, 18:01 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 18, 16:41 PDT

Investigating - Starting around 3:15PM PST on September 18th, our engineers began investigating an issue with Dynamic Templates in the SendGrid UI. Customers may experience incorrect version names/previews and, in some cases, unexpected deletion of template versions. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 18, 15:22 PDT

Sep 17, 2025

No incidents reported.

Sep 16, 2025

Payment Methods Experiencing Update Issues

Resolved - After monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or encounter further issues, please contact our Support Team for further assistance.
Sep 16, 10:50 PDT

Monitoring - A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
Sep 16, 01:01 PDT

Update - The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
Sep 16, 00:59 PDT

Update - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Sep 15, 23:01 PDT

Update - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Sep 15, 20:17 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Sep 15, 18:44 PDT

Update - Our engineers are still investigating this issue with updating payment methods for billing information. As kindly mentioned previously customers may experience issues with adding and updating their payment methods. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 17:31 PDT

Investigating - Starting around 3:47pm PST on September 15th, our engineers began investigating an issue with updating payment methods for billing information. Customers may experience issues with adding and updating their payment methods. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 15:55 PDT

Sep 15, 2025

Scheduled Sends Experiencing Errors

Resolved - Our engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.
Sep 15, 13:58 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Scheduled sends should be performing as expected. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 12:53 PDT

Investigating - Starting around 12:13pm PST on September 15th, our engineers began investigating an issue with Scheduled Sends. Customers that attempted to create or update scheduled sends after Sept 13th may have experienced failures or issues. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 12:24 PDT

Sep 14, 2025

No incidents reported.

Sep 13, 2025

Infrastructure Maintenance – Saturday, September 13th, 4:00–8:00 PM PT

Completed - The scheduled maintenance has been completed.
Sep 13, 17:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 PDT

Scheduled - To improve the stability and scalability of our systems, we will be performing scheduled infrastructure maintenance on Saturday, September 13th, 2025, from 4:00 PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints for spamreport and delays to suppression lists.

Mail sending functionality will remain fully operational.

We appreciate your patience and understanding during this upgrade.
Aug 29, 12:01 PDT

Sep 12, 2025

No incidents reported.