11,329 questions
0 answers
Authenticator Cloud Backup not working
Dear Microsoft Support, I'm experiencing a persistent "Something went wrong. Please send us logs using the Send logs option." error in the Microsoft Authenticator app (Android, latest version as of November 09, 2025) when attempting to enable…
Microsoft Security | Microsoft Authenticator
asked 2025-11-09T12:14:12.7166667+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(304, 62%, 39%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >P</text></svg>)
Patrick 0 Reputation points
commented 2025-11-09T20:09:07.69+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(192, 88%, 28%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >BK</text></svg>)
Bertram Kranz 0 Reputation points
1 answer
I accidentally change my only user type to 'internal' now I cannot access my tenant or change settings
I accidentally change my only user type to 'internal' , After that I cannot undo, and not able to access Microsoft Entra ID menu at all. The selected user account doesn't exist in the tenant 'Microsoft Services' and cannot access the application…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
26,811 questions
asked 2024-07-23T07:42:38.26+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(220.8, 11%, 31%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >IW</text></svg>)
INFO WOW 0 Reputation points
commented 2025-11-09T20:04:29.92+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(86.4, 61%, 18%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >BS</text></svg>)
Benny Skjold Tordrup 0 Reputation points
0 answers
No longer have phone to receive verification code so can't sign in
My wife has MS365 subscription, but no longer has phone to receive 2FA (?) verification code so can't finish signing in to change her number. It says she's signed in, but then asks for a code which was sent to a phone number she hasn't had in years. …
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2025-11-09T19:23:56.2333333+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(291.2, 95%, 38%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >KK</text></svg>)
kurt kessler 0 Reputation points
asked 2025-11-09T19:23:56.2333333+00:00
kurt kessler 0 Reputation points
1 answer
Microsoft authentificator on restore: check your internet connection and try again
I am doing a restore of my microsoft authentificator profile on a new phone. I have installed authentificator and then tried to click on Restore. I am using my microsoft account email and password to sign in and I also write the verification code I get…
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2025-11-09T17:30:53.04+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(70.4, 96%, 16%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >FB</text></svg>)
Filippo bandini 0 Reputation points
commented 2025-11-09T19:22:42.3833333+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(12.8, 35%, 11%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >S</text></svg>)
SW 0 Reputation points
85 answers
About integrated Windows authentication on a desktop application
We have an app registered in Azure Active Directory, and we're trying to use the 'Integrated Windows Authentication' method, but when we try to add our user to a Windows account to log in, we get this error: 'Looks like this isn't a Microsoft account.…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
9,432 questions
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2023-04-13T16:21:23.7966667+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >A</text></svg>)
Anonymous
commented 2025-11-09T19:02:12.8166667+00:00 
MOHAMEDKHALIQAFZANBINABDULKHALIM-9803 0 Reputation points
2 answers
Não consigo alterar meu método de entrada
Não consigo alterar o método de entrada envia a notificação e fica em loop e não altera não consigo fazer o login em outro dispositivo
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2025-11-09T17:40:33.2033333+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(89.60000000000001, 64%, 18%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >MT</text></svg>)
Matheus tuller nery tuller nery 0 Reputation points
answered 2025-11-09T17:41:32.8766667+00:00
Matheus tuller nery tuller nery 0 Reputation points
2 answers
My account keeps getting logged into separate devices, my IP address was modified or changed. A driver is installed tbat requires an access code that I did not install myself. Please help me track down who this is.
My account keeps getting logged into separate devices, my IP address was modified or changed. A driver is installed tbat requires an access code that I did not install myself. Please help me track down who this is.
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2025-11-09T17:30:19.7366667+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(60.8, 14.000000000000002%, 15%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >JD</text></svg>)
Jacob DelRosario 0 Reputation points
answered 2025-11-09T17:31:17.3266667+00:00 
Q&A Assist
2 answers
HACKED I have been messed with by my EX GF
My account has been hacked into, and I need the data for the past 12 months
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2025-11-09T11:36:17.7866667+00:00
Jacob DelRosario 0 Reputation points
answered 2025-11-09T17:24:56.32+00:00
Jacob DelRosario 0 Reputation points
1 answer
I cannot change my birthday. I do not have the ability to gain access to parental
I can not get access to any area that will let me change my birthday. I am 41 and it says I am 2!
Microsoft Security | Microsoft Identity Manager
1,138 questions
asked 2025-11-09T16:37:14.07+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(38.4, 39%, 13%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >KP</text></svg>)
Kassandra Porter 0 Reputation points
answered 2025-11-09T16:37:23.02+00:00
Q&A Assist
3 answers
Bildschirmsperre wurde geändert - Telefonanmeldung funktioniert nicht mehr
Hallo zusammen, ich habe mein Handy gewechselt und bei der Einrichtung der Authenticator App auf dem neuen Telefon erhalte ich die Nachricht: "Ihre Bildschirmsperre wurde geändert" mit der weiteren Information: "Die Telefonanmeldung…
Microsoft Security | Microsoft Authenticator
11,329 questions
4 answers One of the answers was accepted by the question author.
How do I delete a work account from the authenticator?
Hi, I am trying to remove a work account from my android. It asks me to log in and I don't no longer work for the company. How do I remove the account from my phone? Thank you. 😊
Microsoft Security | Intune | Microsoft Intune Android
399 questions
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2023-07-31T13:19:42.6833333+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(246.4, 86%, 33%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >S</text></svg>)
SolidR0ck 145 Reputation points
commented 2025-11-09T15:04:52.96+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(163.2, 9%, 25%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >KP</text></svg>)
Kurtis Paull 0 Reputation points
1 answer
how to contact the support team? need to fix AADSTS5000225
my tenant id has been blocked but i had student subscription verified just recent how can i contact the support team to re enable it ?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
26,811 questions
asked 2025-11-07T05:43:58.73+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(9.6, 37%, 10%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >TG</text></svg>)
Tupesh Ghimire 0 Reputation points
commented 2025-11-09T14:31:23.6266667+00:00
Tupesh Ghimire 0 Reputation points
1 answer
Sign-in failed Error code: AADSTS5000225
I created my new Azure Account and even entered my credit card details which deducted some amount as part of registration, but as soon as i tried to login i got the following error even when the account is newly created. Error message: AADSTS5000225:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
26,811 questions
asked 2025-11-09T12:40:31.86+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(230.39999999999998, 99%, 32%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >VY</text></svg>)
Vishu Yadav 0 Reputation points
answered 2025-11-09T14:20:42.14+00:00 
Nathan Roberts (SN) 7,946 Reputation points Volunteer Moderator
1 answer
Request for Assistance: Azure Portal Login Issue Due to MFA Code Mismatch
Dear Support Team, I’ve been unable to access the Azure portal for the past couple of months due to an issue with MFA. The Microsoft Authenticator app for my personal account is generating 8-digit codes, whereas the Azure portal only accepts 6-digit…
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2025-11-06T06:54:52.49+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(19.2, 21%, 11%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >KD</text></svg>)
Kavana D Rajan 0 Reputation points
commented 2025-11-09T14:18:41.7733333+00:00
Kavana D Rajan 0 Reputation points
1 answer
How to fix authenticator app?
When opening the authenticator app to authenticate login to another app, the authenticator app keeps asking me to open the authenticator app when it is already open. How do I fix this?
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2024-09-12T06:39:38.39+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(32, 61%, 13%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >PV</text></svg>)
Petrelius Vilja 0 Reputation points
commented 2025-11-09T13:19:22.3733333+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(310.4, 13%, 40%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >VD</text></svg>)
Verena Dahl 0 Reputation points
2 answers
Every time we hit record in in the camera app it gives this error "Something went wrong 0xA00F4293 <VideoCaptureStartTimeout>
Hey there, Windows Specifications: Edition: Windows 11 Education Version: 23H2 OS Build: 22631:3527 Experience: Windows Feature Experience Pack 1000.22700.1003.0 Problem Just having a problem with windows Camera App, every time we try and record a video…
Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Security | Intune | Other
5,587 questions
asked 2024-05-03T07:04:04.11+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(211.20000000000002, 69%, 30%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >LM</text></svg>)
Luke Mackay 30 Reputation points
answered 2025-11-09T13:18:48.2866667+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(281.6, 56.00000000000001%, 37%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >SR</text></svg>)
Sharolyn Renieva 0 Reputation points
1 answer
How to recover my work account in MS Authenticator app
I worked at a company for three months over the summer and set up my account in the Microsoft Authenticator app for two-factor authentication (2FA). After my contract ended, I deleted the company account from the Authenticator app. Now I’ve been offered…
Microsoft Security | Microsoft Authenticator
11,329 questions
asked 2025-11-09T12:52:15.03+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(124.80000000000001, 86%, 22%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >GW</text></svg>)
Gihan Weerawickrama 0 Reputation points
answered 2025-11-09T12:52:25.1433333+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.
Identity verification SMS - why multiple sources?
We are using AAD B2C identity platform custom policies with multi factor authentication enabled. SMS verification codes are sent from two different sources as 'msverify' and 'Microsoft' randomly. Any reason behind multiple sources? Is it…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
26,811 questions
asked 2022-09-05T10:58:34.207+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(35.2, 23%, 13%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >I</text></svg>)
indi360 21 Reputation points
answered 2025-11-09T12:36:32.66+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(268.8, 28.000000000000004%, 36%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >NN</text></svg>)
Naser Naser 0 Reputation points
1 answer
Turn off / Disable Tamper Protection
Hi, I've tried everything online but I am still unable to turn off the "Tamper Protection" setting. It still says that I need to contact my network administrator, when I am the only one using the pc. This is not a school or organization pc and…
Microsoft Security | Microsoft Defender | Other
212 questions
asked 2025-11-09T12:11:05.2366667+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(268.8, 61%, 36%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >FC</text></svg>)
Francis Cruz 0 Reputation points
answered 2025-11-09T12:11:13.43+00:00
Q&A Assist
0 answers
potential harmful injection on VS Code GitHub copilot agent mode (see photo attached)
Hello, I was working on vs code GitHub copilot on a project and one of the feedback lines seemed out of context and strange. it happened at around 10:50 - see attached photo. Sorry, I am not sure this has been sent to the right person but please forward…
Microsoft Security | Windows Autopilot
508 questions
asked 2025-11-09T11:21:38.7+00:00 ![](https://learn.microsoft.com/data:image/svg+xml, <svg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'><circle fill='hsl(198.4, 43%, 29%)' cx='32' cy='32' r='32' /><text x='50%' y='55%' dominant-baseline='middle' text-anchor='middle' fill='#FFF' >MA</text></svg>)
Manaf Abdulghani 0 Reputation points
asked 2025-11-09T11:21:38.7+00:00
Manaf Abdulghani 0 Reputation points