This client only supports Zendesk's v2 API. Please see our API documentation for more information.

Version 0.0.5 brings with it a change to the top-level namespace. All references to Zendesk should now use ZendeskAPI.

Currently

gem install zendesk_api 

will not install this version of the API client. To install this client, either clone this repository and run

rake install 

or add it to a Gemfile like so:

gem "zendesk_api", :git => "git://github.com/zendesk/zendesk_api_client_rb.git" #, :tag => "vX.X.X" 

Configuration is done through a block returning an instance of ZendeskAPI::Client. The block is mandatory and if not passed, an ArgumentError will be thrown.

ZendeskAPI::Client.new do |config| # Mandatory: config.url = "https://mydesk.zendesk.com/api/v2" config.username = "test.user" config.password = "test.password" # Optional: # Retry uses middleware to notify the user # when hitting the rate limit, sleep automatically, # then retry the request. config.retry = true # Logger prints to STDERR by default, to e.g. print to stdout: require 'logger' config.logger = Logger.new(STDOUT) # Changes Faraday adapter config.adapter = :patron # Merged with the default client options hash config.client_options = { :ssl => false } # When getting the error 'hostname does not match the server certificate' # use the API at https://yoursubdomain.zendesk.com/api/v2 end 

Note: This ZendeskAPI API client only supports basic authentication at the moment.

The result of configuration is an instance of ZendeskAPI::Client which can then be used in two different methods.

One way to use the client is to pass it in as an argument to individual classes.

ZendeskAPI::Ticket.new(client, :id => 1, :priority => "urgent") # doesn't actually send a request, must explicitly call #save ZendeskAPI::Ticket.create(client, :subject => "Test Ticket", :description => "This is a test", :submitter_id => client.current_user.id, :priority => "urgent") ZendeskAPI::Ticket.find(client, :id => 1) ZendeskAPI::Ticket.delete(client, :id => 1) 

Another way is to use the instance methods under client.

client.tickets.first client.tickets.find(:id => 1) client.tickets.create(:subject => "Test Ticket", :description => "This is a test", :submitter_id => client.current_user.id, :priority => "urgent") client.tickets.delete(:id => 1) 

The methods under ZendeskAPI::Client (such as .tickets) return an instance of ZendeskAPI::Collection a lazy-loaded list of that resource. Actual requests may not be sent until an explicit ZendeskAPI::Collection#fetch, ZendeskAPI::Collection#to_a, or an applicable methods such as #each.

ZendeskAPI::Collections can be paginated:

tickets = client.tickets.page(2).per_page(3) next_page = tickets.next previous_page = tickets.prev 

Callbacks can be added to the ZendeskAPI::Client instance and will be called (with the response env) after all response middleware.

client.insert_callback do |env| if env[:status] == 404 puts "Invalid request" end end 

Individual resources can be created, modified, saved, and destroyed.

ticket = client.tickets[0] # ZendeskAPI::Ticket.find(client, :id => 1) ticket.priority = "urgent" ticket.attributes # => { "priority" => "urgent" } ticket.save # Will PUT => true ticket.destroy # => true ZendeskAPI::Ticket.new(client, { :priority => "urgent" }) ticket.new_record? # => true ticket.save # Will POST 

Views can be played using different syntax than normal resources. Playlists are started with:

client.play(id) client.play('incoming') 

OR

ZendeskAPI::Playlist.new(client, id) 

Playlists are automatically started server-side when created and can then be played using the ZendeskAPI::Playlist#next method. Also available is the ZendeskAPI::Playlist#each method which takes a block and will successively get and yield each ticket until the end of the playlist.

playlist.each do |ticket| ticket.status = "solved" ticket.save end 

API endpoints such as tickets/recent or topics/show_many can be accessed through chaining. They will too return an instance of ZendeskAPI::Collection.

client.tickets.recent client.topics.show_many(:verb => :post, :ids => [1, 2, 3]) 

Use either of the following to obtain the current user instance:

client.users.find(:id => 'me') client.current_user 

Files can be attached to tickets using either a path or the File class and will be automatically uploaded and attached.

ticket = Ticket.new(...) ticket.uploads << "img.jpg" ticket.uploads << File.new("img.jpg") ticket.save 

• Search class detection
• Live Testing

1. Fork the project.
2. Make your feature addition or bug fix.
3. Add tests for it. This is important so I don't break it in a future version unintentionally.
4. Commit, do not mess with rakefile, version, or history. (if you want to have your own version, that is fine but bump version in a commit by itself I can ignore when I pull)
5. Send me a pull request. Bonus points for topic branches.

Tested with Ruby 1.8.7 and 1.9.3

See LICENSE