An intelligent AI-powered ticketing system built with Node.js, Express.js, Inngest, Nodemailer, and Google AI APIs.
This system automatically assigns tickets, suggests helpful notes, matches skills, and updates ticket status.
- ✅ User Authentication & Authorization
- ✅ AI Agent Assignment using Google AI API
- ✅ Skill Matching & Ticket Assignment to Moderators
- ✅ Helpful Notes Generation with AI
- ✅ Auto Status Update for Tickets
- ✅ Email Notifications using Nodemailer
- ✅ Background Jobs Handling with Inngest
- ✅ Clean RESTful API with Express.js
- ✅ Modular Code Structure (Backend + Frontend)
- Backend: Node.js, Express.js
- AI Integration: Google AI Studio (Gemini API)
- Background Jobs: Inngest
- Email Service: Nodemailer
- Database: (MongoDB)
- Frontend: (Vite React)
Client App ──▶ Express Server ──▶ MongoDB │ ├──▶ Inngest Queue ──▶ Google Gemini AI └──▶ Nodemailer SmartTicket-AI ├── BACKEND │ ├── controllers │ ├── middlewares │ ├── models │ ├── routes │ ├── utils │ ├── inngest │ ├── .env │ ├── index.js │ ├── package.json ├── FRONTEND │ ├── components │ │ ├── admin │ │ ├── auth │ │ ├── common │ │ ├── tickets │ ├── contexts │ ├── hooks │ ├── services │ ├── .env │ ├── App.tsx │ ├── index.tsx │ ├── package.json ├── README.md 1️⃣ User creates a ticket
2️⃣ AI Agent reads the ticket & analyzes it via Google AI API
3️⃣ Suggests Helpful Notes
4️⃣ Matches Relevant Skills with Moderators
5️⃣ Auto assigns the ticket to best-fit Moderator
6️⃣ Updates ticket Status
7️⃣ Sends notification emails via Nodemailer
8️⃣ Runs background tasks using Inngest
1️⃣ Clone the Repo
git clone https://github.com/rajveer-09/SmartTicket-AI.git cd SmartTicket-AI/BACKEND npm install MONGO_URI= PORT= JWT_SECRET= MAILTRAP_SMTP_HOST= MAILTRAP_SMTP_PORT= MAILTRAP_SMTP_USER= MAILTRAP_SMTP_PASS= GEMINI_API_KEY= APP_URL= GMAIL_USER= GMAIL_PASS= INGGEST_SIGNING_KEY= ✅ Don't forget to add .env in .gitignore
npm start - Recommended Platforms: Render, Railway, Vercel, Heroku
- Add environment variables securely
- Keep your secrets safe
Fork & Clone Create a new feature branch Raise a Pull Request - MIT License
- Inngest — Event-driven jobs
- Google AI Studio — AI Capabilities
- Nodemailer — Email Services
┌───────────────────────────────────────────────────────┐ │ Client Application │ └──────────────────────────┬────────────────────────────┘ │ ┌──────────────────────────▼────────────────────────────┐ │ Express Server │ │ ┌─────────────┐ ┌─────────────┐ ┌───────────────┐ │ │ │ Auth Routes │ │Ticket Routes│ │ Admin Routes │ │ │ └─────────────┘ └─────────────┘ └───────────────┘ │ └───────────┬──────────────────────────────┬────────────┘ │ │ ┌───────────▼─────────────┐ ┌──────────▼───────────┐ │ MongoDB │ │ Inngest Queue │ │ ┌───────────────────┐ │ │ ┌────────────────┐ │ │ │ Tickets │ │ │ │ AI Processing │ │ │ ├───────────────────┤ │ │ ├────────────────┤ │ │ │ Users │ │ │ │ Notifications │ │ │ ├───────────────────┤ │ │ ├────────────────┤ │ │ │ Moderators │ │ │ │ Assignments │ │ │ └───────────────────┘ │ │ └────────────────┘ │ └─────────────────────────┘ └──────────────────────┘ │ │ └──────────────┬───────────────┘ │ ┌─────────▼─────────┐ │ Google Gemini AI │ └───────────────────┘