Fix for Issue #191

core/thread.py

@@ -307,8 +307,8 @@ async def reply(self, message, anonymous=False):
  return await message.channel.send(
  embed=discord.Embed(
  color=discord.Color.red(),
- description='Your message could not be delivered since'
- 'the recipient shares no servers with the bot'
+ description='Your message could not be delivered since '
+ 'the recipient shares no servers with the bot.'
  ))
 
  tasks = []
@@ -645,15 +645,30 @@ def _format_info_embed(self, user, log_url, log_count, color):
  # key = log_url.split('/')[-1]
 
  role_names = ''
+ count = 0
  if member:
  separate_server = self.bot.guild != self.bot.modmail_guild
  roles = sorted(member.roles, key=lambda c: c.position)
  if separate_server:
- role_names = ', '.join(r.name for r in roles
- if r.name != "@everyone")
+ for r in roles:
+ count = count + 1
+ charCounter = ', '.join(r.name for r in roles
+ if r.name != "@everyone")
+ if len(charCounter) <= 1024:
+ role_names = ', '.join(r.name for r in roles
+ if r.name != "@everyone")
+ else:
+ role_names = "Due to Discord limitations the bot can't display roles that contain more than 1024 characters in total."
  else:
- role_names = ' '.join(r.mention for r in roles
- if r.name != "@everyone")
+ for r in roles:
+ count = count + 1
+ charCounter = ', '.join(r.mention for r in roles
+ if r.name != "@everyone")
+ if len(charCounter) <= 1024:
+ role_names = ' '.join(r.mention for r in roles
+ if r.name != "@everyone")
+ else:
+ role_names = "Due to Discord limitations the bot can't display roles that contain more than 1024 characters in total."
 
  embed = discord.Embed(color=color,
  description=user.mention,
@@ -680,7 +695,8 @@ def _format_info_embed(self, user, log_url, log_count, color):
  value=member.nick,
  inline=True)
  if role_names:
- embed.add_field(name='Roles',
+ count = count - 1
+ embed.add_field(name='Roles ['+str(count)+"]",
  value=role_names,
  inline=True)
  else: