Hi Folks,
I’m hoping someone can help me out as I’ve logged a ticket with support and nobody is getting back to me at all?
I’m glad now that finally after nearly 6+ months we in the UK can purchase the online self paced training courses from NVIDIA, but I found out a few days ago that when I tried to log into my account, it resulted in a strange error code output. I can get as far as logging in using my email + password, then online authentication and thats it, that’s as far it I get then i get an error message screen that reads :
Pretty-print “this is a checkbox”
then below that - {“message”:”Forbidden”}
Is this an account issue, a regional lock out issue, I’m lost here and as stated nobody is picking up or coming back to me from my support ticket I raised? Is anybody from UK having this same error message?
Note - Yes I have cleared cached, cookies, history, etc, and also tried 3 browsers = all same issue/output.
Can someone from NVIDIA look into this please?
Many thanks!
1 Like
Has there been anyone who has encountered this issue? I am still getting it weeks later and support don’t seem to be figuring it out, nor coming back to me regularly with any updates? This is bad that its been weeks and I cant even simply log into my account to finally be able to do some of the online courses that were inaccessible for more than half a year to the UK users.
Apologies for missing your original message here. Please can you send an email to dli-help@nvidia.com, and link to this forum post. Please include the email address associated with your account.
Best,
Sophie
Apologies @james.nurse01 - I’ve just learned that we use a different method for DLI Support now - please take a look at the instructions in this post Getting Support for DLI Issues
Thanks,
Sophie
Hi,
Thanks for getting back, I have been in contact with the above issues links to reach out to. My experiences with the support contacts has not been good. i have been passed from pillar to post between teams for weeks now and nobody seems to be able to address this issue?
Even now, I’ve been waiting over a week for a response to my last email to the support team for the online courses and not heard a word back? This issue is clearly to do with the regions, and the newly unlocked courses available for UK users such as myself, thats why I reached out on this forum to see if any other UK users were finding this same issue when trying to log on to take the self-paced courses (in particular the ones you can purchase).
I’d appreciate some guidance or answers for this long ongoing issue beyond “just use this email and submit a ticket” - as that method hasnt been working at all?
Thanks!
Hello @james.nurse01 one comment/hint : even though not the best/top solution, would it be possible for you to create one new account from where you stand (with one other email), and try to join once again those courses? …some of those are open to access freely; or inform us if happening only with one course you know off (please do share the information about this course)
Hi, I guess that could be one way to try to resolve this, but seems unnecessary as oddly I can used my account to log in to post on this forum, and other aspects, but for some reason when I try to access the online training materials/courses, that’s where the system seems to have an issue with my verification, and that error occurs right after I verify myself with the separate email that is sent for me to click to accept that its really me?
I looks and feels like my account has become somehow corrupted when it comes to verification for logging into the training courses and that’s why I’m trying to get the support team to look at it, but once again radio silence and nothing back from them in over a week? I’m reluctant to setup a whole new account as if this issue is tied to the whole region issue that was recently solved for users in UK now being able to attend and pay for the online courses, then I’ll just end up with two accounts that wont work and wont allow me to properly log in due to that error I’ve posted?