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Note: When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas for your agent edition are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.
Conversational Agents (Dialogflow CX) integrates with the AudioCodes telecommunications provider.
Setup To create a telephony integration with this system:
Open the Dialogflow CX console . Choose your project. Select your agent. Select the Manage tab. Click Telephony Integrations in the Integrations section of the Manage tab. Click the Connect button for the AudioCodes integration. You are redirected to AudioCodes. Provide the configuration information requested by AudioCodes. You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent. For more information on this integration, see the AudioCodes documentation .
Supported countries This integration supports phone numbers in the following countries:
Austria Brazil Canada Croatia Denmark Finland Ireland Israel Lithuania Mexico Monaco New Zealand Poland Slovakia Slovenia USA UK Pricing and quotas The pricing and quotas for this integration are applied as a voice session.
Billing must be enabled on your Conversational Agents (Dialogflow CX) project for this integration.
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Last updated 2025-10-02 UTC.
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