Services
Best Practical Solutions provides a comprehensive range of services to help get Request Tracker (or RTIR) installed and running the way you want it:
Hosting via Cloud RT, including migration from an existing on-premise instance: Our comprehensive managed-hosting solutions can suit any situation. As always, our plans include unlimited users, all of our features, and all plans include high availability, automatic failover, and backups for your database. We have several options available.
RT Installations & Deployments: Self-hosting remains important and sometimes mandated for many organizations. We can help. We have a variety of plans to choose from.
RT Upgrades: We can help you stay current so you can leverage all the new features that come with new versions.
Sponsored Features: Customers can fund the development of features we both want to become part of core RT in the future. This ensures that it will be maintained and functional going forward. Check out our list of features we’re currently seeking sponsorship for.
Implementation & Development Blocks: Geared towards developing a set list of items, these are blocks of time you can use to ask the BPS engineers to build whatever your team needs, from custom code to scrip actions to integrations.
We also provide training on how to get the most out of RT and RTIR:
- Public Training: We inform users, admins, and developers the world over with our robust curriculum.
- Private training: We’re available to come onsite to provide customized sessions.
- Web-based training: We’re available to to provide customized information curated for your team and deployed via a private web portal.
