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Cover image for Open Ticket: The Best Self-Hosted Discord Support Bot (2025 Guide)
Jasper
Jasper

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Open Ticket: The Best Self-Hosted Discord Support Bot (2025 Guide)

#discord #opensource #tickets #discordbot

Are you looking for a powerful, self-hosted solution to manage tickets on your Discord server? Open Ticket is the most advanced and customizable Discord ticket bot available for free in 2025.

The bot is open-source and is designed with flexibility in mind, Open Ticket gives you complete control over the ticketing system, your branding and requirements.

Example of a ticket panel in Open Ticket

😎 Why Open Ticket?

Open Ticket goes far beyond a simple ticket bot. It’s a fully modular ticketing system that lets you control every single detail with 300+ configurable options, support for advanced plugins, HTML transcripts, multi-language support, modals, buttons, statistics and more.

Whether you're running a small support server or managing more than 100.000 members, Open Ticket scales with you.

⏱️ Quick Setup

Want to get started fast? Here's a simple setup overview:

📦 Requirements:

  • Node.js v18 or newer (Install Node.js)
  • A Discord bot + token
  • Basic terminal/cmd knowledge

🛠️ Installation

Download the repository open-discord-bots/open-ticket or use these commands:

git clone https://github.com/open-discord-bots/open-ticket.git cd open-ticket
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Once you've downloaded/cloned the Discord Ticket Bot, we're going to install all required dependencies:

npm install
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⚙️ Configuration

If you use Open Ticket v4.1 or above, you can use the Interactive Setup CLI to configure the bot. This will take you trough a step-by-step process of configuring the bot.

npm run setup
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If you're using a lower version, please configure the bot manually in the ./config/ directory. It's quite a large config, but with many possibilities.

  • ./config/general.json: General Bot Settings
  • ./config/questions.json: Custom Ticket Questions
  • ./config/options.json: Ticket Types & Buttons
  • ./config/panels.json: Ticket Panels & Embeds
  • ./config/transcripts.json: Transcript Settings

🚀 Launching the bot

Launch the bot using npm start. If there are any errors, they will show up and you can try to fix them. If not, you will see a startup screen with the Open Ticket logo.

npm start
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Startup Screen of Open Ticket

🎫 Creating Tickets

Once the bot is ready for usage, create a panel with buttons using the /panel command in your Discord server. By clicking on one of these buttons, you will succesfully create a ticket.

🥳 Open Ticket In Action

📷 Screenshots

Here are a few quick previews of what Open Ticket looks like in action:

Open Ticket Panel Embed
Open Ticket Ticket Message
HTML Transcripts Example

⚙️ Plugins

The community of Open Ticket has made more than 30+ plugins to install and extend the functionalities of the bot. Some examples of this are: ot-tags, ot-reviews, ot-feedback, ot-embeds, ot-sqlite-database, ot-customise-buttons and more!

🧠 Need Help?

We’ve got extensive documentation available at
👉 otdocs.dj-dj.be

Join our community support server:
👉 discord.dj-dj.be

⭐️ Support the Project

If you like what we're building, please consider giving the repo a star on GitHub and sharing it with your friends or server admins.
👉 GitHub: Open Ticket

Thanks for reading! Let us know if you’re using Open Ticket — and feel free to contribute, create plugins, or suggest new features!

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