If you’re managing a Discord server and want total control over your support workflow and ticket system, then are open‑source & self‑hosted ticket bots the way to go! These give you a lot of customisability, flexibility and ownership over your data. Here are the five most advanced (and popular) self‑hosted Discord ticket bots available in 2025.
🗺️ Overview
- Open Ticket (open-discord-bots/open-ticket)
- Discord Tickets (discord-tickets/bot)
- Ticket‑Bot (Sayrix/Ticket‑Bot)
- Sentinel Tickets (ralphkb/sentinel‑tickets)
- Modals Ticket Bot (by thesleax/ticket-bot)
1. 🏆 Open Ticket (open-discord-bots/open-ticket)
Open Ticket is widely regarded as the most advanced self‑hosted Discord ticket bot in 2025. It's made in Typescript/Javascript and offers over 300 configurable options in the config! From HTML transcripts to multi‑language support, slash‑commands, modals, buttons and detailed statistics. It also supports 30+ community-made plugins and is easy to deploy on Pterodactyl based panels using eggs. Because it's so popular, it has been scale-tested for large servers with more than 100K members.
✅ Pros
- ⚙️ Extensive Config (300+ options, unlimited tickets)
- 🌐 Multi-language support (36+ languages)
- 🧩 Advanced plugins (reviews, tags, reminders, forms, feedback, ...)
- 📊 Detailed Stats (ticket count, activity, user stats, ...)
- ✅ 20+ Utility Commands (close, reopen, delete, claim, pin, rename, move, ...)
- ❓ Modal Questions (before ticket creation, up to 5 per ticket type)
- 🚫 Blacklist (blacklisted users are unable to create a ticket)
- 📄 HTML transcripts (built-in HTML Transcripts, no domain required)
- 💬 Community Support (large discord community for all your questions)
- 🦇 Pterodactyl Support (pre-made pterodactyl eggs are available)
❌ Cons
- 🧠 Medium Learning Curve (config might look complex, but is pretty intuitive)
- 💾 Resource Intensive (it's heavier on RAM and CPU than other ticket bots)
- 🔄 Updates & Maintenance (monthly maintenance is recommended)
- ⏳ Time-Intensive Setup (large config: ~15 min)
💾 Installation
Repository: open-discord-bots/open-ticket
- Download the bot from Github.
- Make sure to install
node.js v20or above. - Install all dependencies using
npm install. - Configure the bot in
./config/or withnpm run setup. - Start the bot using
npm start. - Read the documentation.
2. 🥈 Discord Tickets (discord-tickets/bot)
Discord Tickets is an open‑source alternative to white-label bots and is used by thousands of servers. It includes slash commands, configurable ticket panels, auto‑close of inactive tickets, transcript archiving, ticket tagging, staff analytics, translation, Docker support and a Web Dashboard for configuring the bot!
✅ Pros
- 🌐 Multi-language support (27+ languages)
- 🧪 Actively Maintained (bugfixes every month)
- 💾 Database Integration (supports MySQL, PostgreSQL and SQLite)
- 🐳 Docker Support (easy to deploy on VPS or Pterodactyl)
- 📈 Staff Analytics (activity logs, ticket response times, and other metrics)
- 📄 Transcript System (automatically saves ticket conversations)
❌ Cons
- 🧠 Steep Learning Curve (database & reverse proxy setup are complex for non-technical users)
- ⏳ Time-Intensive Setup (database configuration,
.env, ...) - 🧩 No Plugins (doesn’t have a built-in plugin system)
- ⚠️ Limited Error Feedback (database corruption, manual debugging, ...)
- 📚 Complex Documentation (difficult docs for non-technical users)
💾 Installation
Repository: discord-tickets/bot
- Read the documentation.
3. 🥉 Ticket‑Bot (Sayrix/Ticket‑Bot)
Ticket‑Bot is a popular open source project of a discord ticket bot using Discord.js v14. It has support for commands like close, claim, add/remove & rename. Tickets are able to have simple questions, a custom category and more. The config is not too complex and perfect for beginners. It has it's own transcript service and is regularly maintained.
✅ Pros
- 📄 Transcript System (save ticket conversations)
- 💾 Database Integration (supports MySQL, PostgreSQL and SQLite)
- ⚙️ Easy Configuration (simple config, perfect for beginners)
- 🖥️ Discord.js v14 (uses discord.js v14)
❌ Cons
- 🚨 Maintenance Only (weekly bugfixes but no new features)
- 🧠 Difficult Installation (database setup is complex for non-technical users)
- 📋 Limited Tickets (the bot only supports up to 25 ticket options)
- ⚙️ Limited Customization (customisation outside the config is difficult without code edits)
- 🧩 No Plugins (doesn’t have a built-in plugin system)
- 📊 No Analytics (does not remember statistics)
💾 Installation
Repository: Sayrix/Ticket-Bot
- Read the documentation.
4. 👍 Sentinel Tickets (ralphkb/sentinel‑tickets)
Sentinel Tickets is a lightweight but customisable ticketing system available under the MIT license. It offers a pretty extensive config, configurable ticket workflows and a simple installation tutorial. Ideal for communities needing privacy and minimalism, it supports slash commands, modal questions, staff shifts and simple transcripts.
✅ Pros
- ⚙️ Highly Configurable (just like Open Ticket, it's highly configurable)
- ⚖️ Lightweight (perfect for smaller Discord servers)
- 📄 Simple Transcripts (save ticket conversations)
- 📊 Built-in Stats Display (display stats in a channel name)
- 🔁 Built-in Automation (autoclose, limits, working hours, ...)
- 😎 Easy Installation (simple setup, perfect for non-technical users)
❌ Cons
- 🧩 No Plugins (doesn’t have a built-in plugin system)
- 🛠️ Occasional Bugs (some errors are not handled causing for problems)
- 📚 Limited Documentation (missing docs for advanced use cases)
- 🌐 Limited Language Support (1-2 languages)
💾 Installation
Repository: ralphkb/sentinel-tickets
- Download the bot from Github.
- Make sure to install
node.js v22or above. - Install all dependencies using
npm install. - Configure the bot in
.envandconfig.yml. - Start the bot using
npm start. - Read the documentation.
5. 👍 Modals Ticket Bot (thesleax/ticket-bot)
Modals Ticket Bot is a very simple Discord ticket bot with modal questions support. It has a very limited config but is as a result also very easy to configure. A tutorial is available on Youtube for the installation.
✅ Pros
- 📝 Made For Modals (the main feature of this ticket bot are the modals)
- ⚙️ Simple Configuration (easy for beginners)
- ⚖️ Lightweight (perfect for smaller Discord servers)
❌ Cons
- 🧩 No Plugins (doesn’t have a built-in plugin system)
- 💣 Less Popular (lack of popularity makes it less battle tested for bugs)
- 📄 No Transcripts (missing text or html transcripts)
- 📚 Missing Documentation (tutorial is available on Youtube)
- ⚠️ Hobby Project (this bot is not made for large servers)
💾 Installation
Repository: thesleax/ticket-bot
- Watch the tutorial.
🎉 Final Feature comparison
| Feature/Bot | Open Ticket | Discord Tickets | Sayrix/Ticket-Bot | Sentinel Tickets | thesleax/ticket-bot |
|---|---|---|---|---|---|
| Open-Source License | GPLv3 + Custom | GPLv3 | CC-BY-4.0 | MIT | MIT |
| Deployment | Node.js, Docker, Pterodactyl | Node.js, Docker, Pterodactyl | Node.js, Docker | Node.js | Node.js |
| Plugin Ecosystem | ✅ (30+ advanced plugins) | ⚠️ (Web API, limited) | ❌ (requires code edits) | ❌ (requires code edits) | ❌ (requires code edits) |
| Customisability | ✅ (large config & plugins) | ⚠️ (medium config) | ⚠️ (medium config) | ⚠️ (medium config) | ⚠️ (limited config) |
| Transcripts | ✅ (HTML & Text, customisable) | ✅ (archived in DB/files) | ✅ (HTML & Text) | ✅ (HTML & Text, customisable) | ❌ |
| Multi-Language | ✅ (36+ languages) | ✅ (27+ languages) | ✅ (12+ languages) | ❌ (2 languages) | ❌ |
| Automation | ✅ (autoclose, cooldown, limits) | ✅ (autoclose, tags) | ⚠️ (limits only) | ✅ (cooldown, limits) | ❌ |
| Staff Tools (e.g. claim, stats) | ✅ (claim, stats, pin, tags, logs) | ✅ (claim, logging) | ✅ (claim, blacklist) | ✅ (claim, pin, stats, blacklist) | ❌ |
| Setup Time (Estimated) | ⏳ Long (+15 min) | ⏳ Long (+15 min) | ⏳ Long (+15 min) | ⏳ Moderate (+7 min) | ⏳ Very Fast (~3 min) |
| Setup Difficulty | ⚠️ Intermediate | ❌ Difficult | ⚠️ Intermediate | ✅ Easy To Use | ✅ Easy To Use |
| Documentation | 📘 (extensive docs + tutorial) | 📘 (extensive docs) | 📘 (minimal docs) | 📘 (minimal docs) | 📘 (no docs, tutorial) |
| Actively Maintained (2025) | ✅ (frequent updates) | ✅ (frequent bugfix updates) | ⚠️ (occasional bugfixes) | ⚠️ (occasional bugfixes) | ⚠️ (occasional bugfixes) |
| Community Support | ✅ (community server & plugins) | ✅ (community server) | ✅ (community server) | ⚠️ (small community server) | ❌ |
| Dashboard / GUI | ⚠️ (Setup CLI + JSON config) | ✅ (Setup Dashboard) | ❌ (YML config only) | ❌ (YML config only) | ❌ (JS config only) |
| Ideal For | ✅ Mid-Large Discord servers | ✅ Mid-Large Discord servers | ✅ Small-Mid Discord servers | ✅ Small Discord servers | ✅ Small Discord servers |
| Final Score | ⭐⭐⭐⭐⭐ (5/5) | ⭐⭐⭐⭐⭐︎ (4/5) | ⭐⭐⭐⭐⭐︎ (4/5) | ⭐⭐⭐⭐︎⭐︎ (3/5) | ⭐⭐⭐︎⭐︎⭐︎ (2/5) |
🏁 Final thoughts
- For the latest features, modular plugins, and scalable ticketing: Open Ticket.
- For a web dashboard, analytics, and battle-tested systems: Discord Tickets.
- Prefer an advanced bot for smaller servers: Sayrix Ticket‑Bot.
- A minimal but configurable bot: Sentinel Tickets.
- Minimal & quick to configure: Modals Ticket Bot.
Please report all errors, typo's or misinformation in the comments below. I'll try to make it as accurate as possible with the most recent available data.
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