Update Set
1. What is updateset ?
Ans: Update Set is a group of configurations we can move from one
instance to another instance.
*Updateset - (sys_update_set)
*Update Set xml - ( sys_update_xml)
2. What are the things that will not be captured in the update set ?
Ans: Data, Records, Personalization, Images, Background scripts, Schedules,
Schedule jobs, Users, Groups, Emails etc.,
3. How many ways can we move the update sets in servicenow ?
Ans: Update sources and Import & Export xml
4. How do you migrate the customization and code into different instances?
Ans: We use update sets.
5. How do you migrate update sets?
Ans: We need to go to the Target instance and create an update source; we
need to give credentials of the source instance. It will pull all the
completed update sets of source instances to target instances and we
need to commit them in target instances.
6. What is the backout update set ?
Ans: By backout we can backout the configurations from the instance which
are already committed.
7. How to move changes from dev instance to prod in ServiceNow?
Ans: Update Sets is the way ServiceNow allows its users to move updates
from one instance to another.
8. Can we backout the update set which is already committed ?
Ans: Yes we can backout by Backout button.
9. What is the merged updateset ?
Ans: By Merge update set we can merge multiple update sets into a single
updateset.
10. Can we commit multiple update sets at the same time ?
Ans: No, But you can merge multiple update sets into a single update set.
11. What are the states in update sets and its uses ?
Ans: Inprogress, Complete, Ignore
=> Inprogress: In progress state means that the work related to the update
set is not completed and it is not ready to move.
=> Complete: As complete means that we are done with the assigned task
and now it is ready to move.
=>Ignore: In ServiceNow production instance, completed update set are
marked as ignore so that when instance cloning is done then the update
set will not get reapplied. Ignore basically means to skip the update set.
12. What configurations will not be captured in update sets ?
Ans: users, roles or groups and reports, scheduled jobs, homepages etc.,
13. Where will all the updatesets be stored (table name) ?
Ans: Each update set is stored in the Update Set [sys_update_set] table.
The customizations that are associated with the update set, are stored in
[sys_update_xml] table
14. If you complete the default update set what happens to the default
update set ?
Ans: If the Default update set is marked Complete, the system creates
another update set named Default1 and uses it as the default update
set.
New default1 will create
15. Can we capture scheduled jobs in the update set?
Ans: No
16. Is the related list captured in the update set?
Ans: Yes
17. Can we merge the update sets which are in different scopes ?
Ans: No we cannot merge
18. What is the scope we need to be in the test environment when we are
moving the scoped updateset ?
Ans: While moving update sets servicenow don't expect any scope, We can
move the updatesets from any scope.
19. What is the parent updateset functionality ?
Ans: By using parent updateset functionality we can move the Batch update
sets, generally if we add the parent updateset to the update set it
creates a child updateset, if we change the state to complete of a
parent all childs will complete. If we move parents, all childs will move to
the next environment.
20. What is the batch update set ?
Ans: Batch update set is the group of child updatesets, We can move a
batch of childs at once with one parent updateset.
21. What are the states in update sets ?
Ans: Inprogress
Complete
Ignore
22. Can we merge update sets ?
Ans: Yes
23. What are the updateset errors you encounter ?
Ans:
1.Error type: Missing object
Example: “Could not find a record in sys_ui_policy referenced in this
update”
2.Error type: Collision
Example: ”Found a local update that is newer than this one”
3. Error type: Uncommitted update
Example: “Could not find a table field (u_case.u_reference) referenced in
this update, but did find it in another uncommitted update set
4.Error type: Table to be deleted has data
Example: “Found a row in the table that is going to be deleted”
5.Error type: Application scope validation issue
Example: “Could not find a record in sys_scope for column sys_scope
referenced in this update.
24. What is process flow and explain clearly how to create the process flow
for the table?
Ans:
25. If we move the parent updateset , Will all the child updatesets move ?
Ans: Yes
26. In which state we can see the update set in the update set picker ?
Ans: Inprogress
27. Could you please tell me about update sets?
Ans: Update set is the group of customization which is used to capture all
changes in your instance. And move the changes from one to another
instance.
Go to the local update sets, create an update set and do the changes
once changes are done, put the update sets in complete state.
For example if we made some configuration changes in our development
environment and want the same changes in our test environment
then we can capture all the changes in an update set and can move
this update set to the test environment instead of doing changes
manually in the test environment.
28. What are the update set errors in servicenow ?
29. Can we retrieve the update set in the test environment ?
Ans: Yes
