Contact
Mark Miller
www.linkedin.com/in/ ServiceNow Architect at NewRocket, Inc.
markmanuelmiller (LinkedIn) San Francisco, California
www.markmmiller.com (Personal)
Summary
Top Skills
ServiceNow Highly motivated ServiceNow consultant working at NewRocket with
Scrum a strong interest in custom application development and Service
IT Service Management Portal.
Certifications
ITIL® v3 Foundation Experience
ServiceNow Certified System
Administrator NewRocket, Inc.
ServiceNow Certified Implementation ServiceNow Architect
Specialist May 2017 - Present
San Francisco, California
Honors-Awards -Building custom applications on the NOW platform
High Honors -Creating beautiful & user-friendly Service Portals on the NOW platform
Certificate of Appreciation
Udemy
ServiceNow Instructor
January 2017 - Present
A best-selling instructor on the Udemy platform teaching thousands of students
system administration and development on the ServiceNow platform.
AHEAD
Solutions Architect
March 2016 - May 2017 (1 year 3 months)
Columbus, Ohio Area
-Service Portal SME
-AngularJS, CSS and HTML
-Built custom Service Portals for customers
-Custom widgets
Contender Solutions LLC
ServiceNow Consultant
December 2014 - March 2016 (1 year 4 months)
Columbus, Ohio
-Custom Application Development
-Content Management System Design and Development
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-Web Service Integrations
-JavaScript, Jelly, HTML, XML, WSDL, JSON, SOAP, RESTful Web Services
-Advanced Service Catalog Items
Omnicare Inc.
Systems Analyst
February 2014 - December 2014 (11 months)
Dublin, Ohio
-Administer 2 ServiceNow instances which support over 15,000 employees
and over 60,000 customers
-Provide integration solutions for third party software through web services and
database connections
-Develop custom database connections through ODBC and JDBC connections
-Develop custom applications using JavaScript, AngularJS, HTML & CSS and
Jelly
-Follow SDLC methodologies for continuous system improvement
-Provide advanced customization through Business Rules, Workflows, Script
Includes, UI Actions, UI Policies and Data Imports
-Advanced understanding of JavaScripting which encompasses OOP, AJAX,
JSON as well as server side JavaScript with NodeJS, ExpressJS, and
AngularJS
-Work with end users/customers to develop POC’s, Wireframes, Business
Requirements and other deliverables
Web Services:
-Qualys to ServiceNow integration
-Oracle EBS to ServiceNow integration
-ServiceNow to ServiceNow integration
-Zabbix to ServiceNow integration
-JDBC/ integration
Huntington National Bank
Business Analyst
September 2013 - February 2014 (6 months)
Columbus, Ohio Area
As a business analyst I worked in a team environment providing 24/7 Lockbox
systems support for 30+ colleagues. I supported a number of Lockbox
systems, which included WAUSAU Financial Systems IntegraPAY and
ImageRPS, proprietary internal web applications, Rimage Burners, and high-
speed check sorters and document transports.
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Air Force Research Laboratory
IT Specialist
September 2009 - September 2013 (4 years 1 month)
Fairborn, Ohio
As an IT specialist I assisted employees with both hardware and software
related computer issues, advised network access, and troubleshot network
related issues. I also performed computer inventories, turn-in processes and
configured computer and software requirements.
Education
Boston University
Master’s Degree, Computer Information Systems · (2014 - 2016)
Wright State University
Bachelor's Degree, Management Information Systems · (2009 - 2013)
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