SIEBEL SYSTEM: THE
ROLE OF THE CFO
SUBMITTED BY :-
SHWETA JAIN 09609061
SHASHANK GAUR 09609059
INTRODUCTION
Siebel System was founded by Tom Siebel &
Patricia House in the yr 1993.
Siebel System is now a leading provider of
Customer Relationship management(CRM)
software and services.
It is headquarter in San Mateo, California and
had revenue of $1.4 billion in 2003.
EARLY SUCCESS NEW CHALLENGES
Siebel emerged as the lead With the dot com bust,
in the CRM software. the reduction of
Its 2 products Siebel corporate technology
Service Enterprise & Siebel spending, and the
Marketing Enterprise. uncertainty after 09/11.
The revenue came form 2 Siebel had to take steps
areas:- sales of Siebel for cost cutting. The CEO
Enterprise Application by took $1 as his salary for
licensing fees & sales of the whole year, %
services. reduction in workforce,
Siebel went public on NASDAQ
in ‘96, & by 2000, total
EARLY SUCCESS revenue was $1.8 billion.
Siebel led the packaged CRM
industry with 18% share.
NEW CHALLENGES
The company lost market
share to large ERP vendors like
SAP, Oracle & PeopleSoft etc.
Also faced competition in the
upcoming market of “on-
demand” CRM.
THE ROLE OF CFO AT SIEBEL
The CFO of Siebel, Ken Goldman, spent 70-80% of
his time on internal aspects of his job.
His topmost priority was to see the accuracy & full
disclosure of financial assets of the company. His
second priority was development of forecasts and
budgets.
Spending time on administrative systems was also
important because they form the foundation of the
company and contribute lasting impact.
THE ROLE OF CFO AT SIEBEL
The CEO Laurie defined the roll of CFO across 5
dimensions:
i. Corporate governance & compliance.
ii. The financial model for Siebel
iii. Operations
iv. Leadership and
v. Investor relationship
One of the fundamental drivers that transformed the
CFO position was the Sarbanes-Oxley Act that gave a
CFO even stronger corporate governance and
compliance responsibilities.