AI Tools Applications Guide

MCP is an MVP if you are exploring ways to supercharge your AI workflows. I am very impressed by the MCP (Model Context Protocol) architecture and proud of the way we have embraced it at Visa to accelerate our GAI work. MCP is an open standard, introduced by Anthropic. It acts like a universal connector, seamlessly linking AI applications to external tools, data, and services. Think of it as Bluetooth for AI – enabling plug and play integrations without multiple, messy connections and custom code.   For companies embracing the power of GAI, MCP is a dream come true. It eliminates the headache of building bespoke API integration for every tool, letting AI agents access resources like file systems, wikis, shared drives, databases etc in real time. This means your AI can pull custom data, automate tasks or analyze reports instantly. As an early adopter, we are already using MCP to streamline workflows and with 1000s of community built MCP servers, the eco system is exploding.   My advice to those beginning their MCP journey – start small. Identify a repetitive task (like updating CRM records or generating analysis). Setup an MCP server for your tool or service (many are prebuilt), connect it to your AI client and watch the magic happen. Experiment, scale, and explore the open-source MCP community for inspiration. Once you start using MCP, you will see a step function increase in your innovation velocity.

I spent 3+ hours in the last 2 weeks putting together this no-nonsense curriculum so you can break into AI as a software engineer in 2025. This post (plus flowchart) gives you the latest AI trends, core skills, and tool stack you’ll need. I want to see how you use this to level up. Save it, share it, and take action. ➦ 1. LLMs (Large Language Models) This is the core of almost every AI product right now. think ChatGPT, Claude, Gemini. To be valuable here, you need to: →Design great prompts (zero-shot, CoT, role-based) →Fine-tune models (LoRA, QLoRA, PEFT, this is how you adapt LLMs for your use case) →Understand embeddings for smarter search and context →Master function calling (hooking models up to tools/APIs in your stack) →Handle hallucinations (trust me, this is a must in prod) Tools: OpenAI GPT-4o, Claude, Gemini, Hugging Face Transformers, Cohere ➦ 2. RAG (Retrieval-Augmented Generation) This is the backbone of every AI assistant/chatbot that needs to answer questions with real data (not just model memory). Key skills: -Chunking & indexing docs for vector DBs -Building smart search/retrieval pipelines -Injecting context on the fly (dynamic context) -Multi-source data retrieval (APIs, files, web scraping) -Prompt engineering for grounded, truthful responses Tools: FAISS, Pinecone, LangChain, Weaviate, ChromaDB, Haystack ➦ 3. Agentic AI & AI Agents Forget single bots. The future is teams of agents coordinating to get stuff done, think automated research, scheduling, or workflows. What to learn: -Agent design (planner/executor/researcher roles) -Long-term memory (episodic, context tracking) -Multi-agent communication & messaging -Feedback loops (self-improvement, error handling) -Tool orchestration (using APIs, CRMs, plugins) Tools: CrewAI, LangGraph, AgentOps, FlowiseAI, Superagent, ReAct Framework ➦ 4. AI Engineer You need to be able to ship, not just prototype. Get good at: -Designing & orchestrating AI workflows (combine LLMs + tools + memory) -Deploying models and managing versions -Securing API access & gateway management -CI/CD for AI (test, deploy, monitor) -Cost and latency optimization in prod -Responsible AI (privacy, explainability, fairness) Tools: Docker, FastAPI, Hugging Face Hub, Vercel, LangSmith, OpenAI API, Cloudflare Workers, GitHub Copilot ➦ 5. ML Engineer Old-school but essential. AI teams always need: -Data cleaning & feature engineering -Classical ML (XGBoost, SVM, Trees) -Deep learning (TensorFlow, PyTorch) -Model evaluation & cross-validation -Hyperparameter optimization -MLOps (tracking, deployment, experiment logging) -Scaling on cloud Tools: scikit-learn, TensorFlow, PyTorch, MLflow, Vertex AI, Apache Airflow, DVC, Kubeflow

𝗟𝗟𝗠 -> 𝗥𝗔𝗚 -> 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 -> 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 The visual guide explains how these four layers relate—not as competing technologies, but as an evolving intelligence architecture. Here’s a deeper look: 1. 𝗟𝗟𝗠 (𝗟𝗮𝗿𝗴𝗲 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗠𝗼𝗱𝗲𝗹) This is the foundation. Models like GPT, Claude, and Gemini are trained on vast corpora of text to perform a wide array of tasks: – Text generation – Instruction following – Chain-of-thought reasoning – Few-shot/zero-shot learning – Embedding and token generation However, LLMs are inherently limited to the knowledge encoded during training and struggle with grounding, real-time updates, or long-term memory. 2. 𝗥𝗔𝗚 (𝗥𝗲𝘁𝗿𝗶𝗲𝘃𝗮𝗹-𝗔𝘂𝗴𝗺𝗲𝗻𝘁𝗲𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻) RAG bridges the gap between static model knowledge and dynamic external information. By integrating techniques such as: – Vector search – Embedding-based similarity scoring – Document chunking – Hybrid retrieval (dense + sparse) – Source attribution – Context injection …RAG enhances the quality and factuality of responses. It enables models to “recall” information they were never trained on, and grounds answers in external sources—critical for enterprise-grade applications. 3. 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 RAG is still a passive architecture—it retrieves and generates. AI Agents go a step further: they act. Agents perform tasks, execute code, call APIs, manage state, and iterate via feedback loops. They introduce key capabilities such as: – Planning and task decomposition – Execution pipelines – Long- and short-term memory integration – File access and API interaction – Use of frameworks like ReAct, LangChain Agents, AutoGen, and CrewAI This is where LLMs become active participants in workflows rather than just passive responders. 4. 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 This is the most advanced layer—where we go beyond a single autonomous agent to multi-agent systems with role-specific behavior, memory sharing, and inter-agent communication. Core concepts include: – Multi-agent collaboration and task delegation – Modular role assignment and hierarchy – Goal-directed planning and lifecycle management – Protocols like MCP (Anthropic’s Model Context Protocol) and A2A (Google’s Agent-to-Agent) – Long-term memory synchronization and feedback-based evolution Agentic AI is what enables truly autonomous, adaptive, and collaborative intelligence across distributed systems. Whether you’re building enterprise copilots, AI-powered ETL systems, or autonomous task orchestration tools, knowing what each layer offers—and where it falls short—will determine whether your AI system scales or breaks. If you found this helpful, share it with your team or network. If there’s something important you think I missed, feel free to comment or message me—I’d be happy to include it in the next iteration.

If you’re getting started with AI agents, this is for you 👇 I’ve seen so many builders jump straight into wiring up LangChain or CrewAI without ever understanding what actually makes an LLM act like an agent, and not just a glorified autocomplete engine. I put together a 10-phase roadmap to help you go from foundational concepts → all the way to building, deploying, and scaling multi-agent systems in production. Phase 1: Understand what “agentic AI” actually means → What makes an agent different from a chatbot → Why long-context alone isn’t enough → How tools, memory, and environment drive reasoning Phase 2: Learn the core components → LLM = brain → Memory = context (short + long term) → Tools = actuators → Environment = where the agent runs Phase 3: Prompting for agents → System vs user prompts → Role-based task prompting → Prompt chaining with state tracking → Format constraints and expected outputs Phase 4: Build your first basic agent → Start with a single-task agent → Use UI (Claude or GPT) before code → Iterate prompt → observe behavior → refine Phase 5: Add memory → Use buffers for short-term recall → Integrate vector DBs for long-term → Enable retrieval via user queries → Keep session memory dynamically updated Phase 6: Add tools and external APIs → Function calling = where things get real → Connect search, calendar, custom APIs → Handle agent I/O with guardrails → Test tool behaviors in isolation Phase 7: Build full single-agent workflows → Prompt → Memory → Tool → Response → Add error handling + fallbacks → Use LangGraph or n8n for orchestration → Log actions for replay/debugging Phase 8: Multi-agent coordination → Assign roles (planner, executor, critic) → Share context and working memory → Use A2A/TAP for agent-to-agent messaging → Test decision workflows in teams Phase 9: Deploy and monitor → Host on Replit, Vercel, Render → Monitor tokens, latency, error rates → Add API rate limits + safety rules → Setup logging, alerts, dashboards Phase 10: Join the builder ecosystem → Use Model Context Protocol (MCP) → Contribute to LangChain, CrewAI, AutoGen → Test on open evals (EvalProtocol, SWE-bench, etc.) → Share workflows, follow updates, build in public This is the same path I recommend to anyone transitioning from prompting → to building production-grade agents. Save it. Share it. And let me know what phase you’re in, or where you’re stuck. 〰️〰️〰️ Follow me (Aishwarya Srinivasan) for more AI insight and subscribe to my Substack to find more in-depth blogs and weekly updates in AI: https://lnkd.in/dpBNr6Jg

Hey Salespeople: Here is a collection of current use cases for AI in sales & CS: ** GenAI in Sales ** --> Draft messaging for personalized email outreach --> Generate post-call summaries with action items; draft call follow ups --> Provide real-time, in-call guidance (case studies; objection handling; technical answers; competitive response) --> Auto-populate and clean up CRM --> Generate & update competitive battlecards --> Draft RFP responses --> Draft proposals & contracts --> Accelerate legal review & red-lining (incl. risk identification) --> Research accounts --> Research market trends --> Generate engagement triggers (press releases; job postings; industry news; social listening; etc.) --> Conduct role-play --> Enable continuous, customized learning --> Generate customized sales collateral --> Conduct win-loss analysis --> Automate outbound prospecting -->Automate inbound response --> Run product demos --> Coordinate & schedule meetings --> Handle initial customer inquiries (chatbot; voice-bot / avatar) --> Generate questions for deal reviews --> Draft account plans ** Predictive AI in Sales ** --> Score leads & contacts --> Score /segment accounts (new logo) --> Automate cross-sell & upsell recommendations --> Optimize pricing & discounting --> Surface deal gaps / identify at-risk prospects --> Optimize sales engagement cadences (touch type; frequency) --> Optimize territory building (account assignment) --> Streamline forecasting (incl. opportunity probabilities; stage; close date) --> Analyze AE performance --> Optimize sales process --> Optimize resource allocation (incl. capacity planning) --> Automate lead assignment --> A/B test sales messaging --> Priortize sales activities ** GenAI in CS ** --> Analyze customer sentiment --> Provide customer support (chatbot; voice-bot / avatar; email-bot) --> Draft proactive success messaging --> Update & expand knowledge base (incl. tutorials, guides, FAQs, etc.) --> Provide multilingual support --> Analyze customer feedback to inform product development, support, and success strategies --> Summarize customer meetings; draft follow-ups --> Develop customer training content and orchestrate customized training --> Provide real-time, in-call guidance to CSMs and support agents --> Create, distribute, and analyze customer surveys --> Update CRM with customer insights --> Generate personalized onboarding --> Automate customer success touch-points --> Generate customer QBR presentations --> Summarize lengthy or complex support tickets --> Create customer success plans --> Generate interactive troubleshooting guides --> Automate renewal reminders --> Analyze and action CSAT & NPS ** Predictive AI in CS ** --> Predict churn; score customer health; detect usage anomalies, decision maker turnover, etc. --> Analyze CSM and support agent performance --> Optimize CS and support resource allocation --> Prioritize support tickets --> Automate & optimize support ticket routing --> Monitor SLA compliance

Every CEO I know is trying to figure out AI. But here’s the real challenge—adoption takes time. Just getting Microsoft Copilot or ChatGPT Premium isn’t the solution. The biggest struggle? Mindset. You can’t apply the same approach to everyone, and shifting the way people work takes effort. Recently, Akshata Alornekar (HR Manager) and Lidya Fernandes (Assistant Finance Manager)—who have a combined 30 years at SJI visiting NYC as part of our company policy to bring employees into different offices, helping them understand our culture and way of working. But what happened? → Every conversation turned into an AI hackathon. Spending time with us, we focused on showing them how @Shahera and I actively use AI in our daily work, not just talking about it, but demonstrating its impact. Seeing this firsthand shifted their perspective. “Before coming here, we were seeing AI from a 60 degree angle. But watching how you and the NYC team use it , it’s a full 180 degree shift!” This is why exposure and experience drive AI adoption. But many companies struggle because they treat AI like a tech upgrade. It’s not. AI adoption is a behavioral shift. How Companies Can Drive AI Adoption Effectively: → Lead from the Front AI is Not Just an IT Project C-level executives need to actively use AI in their own workflows. If leadership treats AI as an “IT tool” instead of a core business function, adoption will stall. Employees follow what leaders do, not just what they say. → Make AI a Part of Daily Workflows, Not Extra Work Employees resist AI when they see it as something “extra.” The best way to drive adoption? Embed AI into existing tasks automate reports, summarize meetings, or assist in decision-making. AI should feel like a time-saver, not another tool to manage. → Create AI Champions Inside the Organization Identify team members who are curious about AI and empower them to guide others. These AI champions can test new use cases, train colleagues, and help build momentum. AI adoption is easier when it spreads peer-to-peer, not just top-down. → Focus on Habit-Building, Not Just Training One-off AI workshops don’t work. AI adoption happens when employees use it consistently. Introduce small, daily challenges to get them comfortable just like Akshata and Lidya experienced in NYC. Seeing AI in action changed their perspective. → Repeat, Repeat, Repeat! AI adoption isn’t a one-time rollout—it’s a continuous process. Companies that embed AI into their culture, not just their technology, will be the ones that thrive. The companies that embrace AI culturally, not just technologically, will win. Are you leading AI adoption the right way? What’s been your biggest challenge? Let’s discuss.

Most companies still don’t know how AI is really being used. So we measured it. We analyzed how AI is adopted inside real teams. Not what vendors say. What people actually do. And we found 6 clear ways to boost adoption from the inside: 1. Share success stories. AI usage climbs faster when peers share wins and tips. Spotlight team leads who are finding real impact. 2. Show the data. Display org-wide metrics to track usage over time. Set clear goals and make progress visible. 3. Focus on key teams. Sales, HR, and Marketing trail in usage. These teams need the most support and see the fastest gains. 4. Start with managers. Manager usage drives team adoption by 75%. Set expectations, track usage, and build usage norms. 5. Build AI skills. Reskill programs help lagging teams catch up. Embed AI familiarity in onboarding and hiring. 6. Lower fear. Raise clarity. Publish approved tools and clear data rules. Emphasize that using AI is innovation, not cheating. The real secret? You don’t need a shiny new tool. You need visibility, consistency, and a plan. Early adopters don’t wait for mandates. They build momentum. And the teams that get it right will win the next era of work. What are you doing to increase AI adoption on your teams?

Winning AI Adoption—How Smart Leaders Make It Stick In my last post, I called out the biggest roadblocks to AI adoption: fear, the status quo stranglehold, and lack of quick wins. Now, let’s talk about what actually works—how the best leaders are getting AI adoption right. Here’s what I’ve seen move the needle: 1. Make AI Familiar Before You Make It Big One exec I worked with introduced AI without calling it AI. Instead, he embedded AI-powered tools into existing workflows—automating scheduling, summarizing reports—before making a major push. By the time AI became a formal strategy, employees were already using it. 🔹 Key takeaway: Small, seamless introductions reduce resistance. Make AI invisible before making it strategic. 2. Use a “Coalition of the Willing” AI adoption isn’t a one-leader show. You need a groundswell. Another leader I coached built a cross-functional AI task force—hand-picking open-minded employees from various teams. These early adopters became internal influencers, pulling skeptics along and proving AI’s value in real time. 🔹 Key takeaway: AI champions make AI contagious. Build a coalition, not just a case. 3. Tie AI to Personal Wins, Not Just Business Goals People don’t embrace change because it’s good for the company. They embrace it when it makes their own work easier. One leader I advised stopped pitching AI in broad business terms. Instead, he tailored the narrative: ✅ For sales? AI means faster deal insights. ✅ For finance? AI means cleaner forecasting. ✅ For HR? AI means better hiring matches. When employees saw how AI could make their specific job easier, adoption skyrocketed. 🔹 Key takeaway: Show how AI works for them—not just for the bottom line. The Leaders Who Win With AI Don’t Just Roll It Out—They Make It Irresistible. AI adoption isn’t about tech implementation. It’s about human behavior. The smartest leaders don’t just introduce AI—they shape the conditions for people to run with it. So, the real question isn’t “Is AI ready for your company?” It’s: Is your company ready for AI? Would love to hear from those leading AI adoption—what’s working for you?

We hear all about the amazing progress of AI BUT, enterprises are still struggling with AI deployments - latest stats say 78% of AI deployments get stall or canceled - sounds like we’re still buying tools and expect transformation. But those that have succeeded? They don’t just license AI, they redesign work around them. Because adoption isn’t about the tool. It’s about the people who use it. Let’s break this down: 😖 Buying AI tools just adds to your tech stack. Nothing more, nothing less! Stat you can’t ignore: 81% of enterprise AI tools go unused after purchase. (Source: IBM, 2024) 🙌🏼 But adoption, adoption requires new workflows, new roles, and new routines - this means redesigning org charts, updating SOPs, and rethinking “a day in the life.” Why? Because AI should empower decisions—not just automate tasks. It should amplify human strengths—not quietly sideline them. That’s where the 65/35 Rule comes in! 65% of a successful AI deployment is redesigning business processes and preparing the workforce. Only 35% is tools and infrastructure. But most companies still do the reverse. They invest 90% in tech and 10% in training… and wonder why they’re stuck in “perpetual POC purgatory” (my term for things that never make production. It’s like buying a Formula 1 car and expecting your team to win races—without ever learning to drive. Here’s the better way: Step 1: Start with the “day in the life” Map how work actually gets done today. Not hypothetically. Not aspirationally. Just reality. Step 2: Identify friction points Where do delays, errors, or bad decisions happen? Step 3: Redesign with intent Now—and only now—do you introduce AI. Not to replace the human. But to support and strengthen them. Recommendation #1: Design AI solutions with your workforce, not just for them. Co-create roles, rituals, and reviews. Recommendation #2: Adopt the 65/35 Rule as your north star. If your AI strategy doesn’t spend more time on people and process than tools and tech… it’s not ready. ⸻ AI doesn’t fail because it’s flawed. It fails because the org using it is unprepared. #AI #FutureOfWork #DigitalTransformation #Leadership #OrgDesign #HumanInTheLoop #AIAdoption #DataDrivenDecisions #Innovation >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sol Rashidi was the 1st “Chief AI Officer” for Enterprise (appointed back in 2016). 10 patents. Best-Selling Author of “Your AI Survival Guide”. FORBES “AI Maverick & Visionary of the 21st Century”. 3x TEDx Speaker

I keep a simple rule for tools. Match the job, not the hype. Over the past months I tested dozens of AI products across my daily workflow on The Ravit Show. Research. Writing. Slides. Data analysis. Coding. Voice. Design. Video. Hiring. Dev tooling. I pulled the keepers into a one-page guide so my team can grab the right tool fast and move on with the work. How to use this carousel 1. Start from the job you need this week. 2. Pick one tool. Give it a 30 minute test with your real task. 3. Write down what worked and what did not. 4. If it saves time, keep it. If it adds friction, drop it. A few stacks I reach for • Agents and workflows: LangGraph or CrewAI when I need orchestration without heavy setup • Docs and slides: Tome or Gamma to go from notes to a deck quickly • Data insights: Akkio or DataSquirrel to turn CSVs into answers • Code help: Codeium or Tabnine for quick refactors and tests • Voice and video: ElevenLabs for voice, Runway or Pika for fast visuals • LLM app plumbing: Langfuse to trace, PromptLayer to manage prompts The full list with categories is in the carousel. Save it for your team and update it as your needs change. ---- ✅ I post real stories and lessons from data and AI. Follow me and join the newsletter at www.theravitshow.com