timeout on V2 of recapture

  • Resolved etaf

    (@etaf)


    1 month, 2 weeks ago

    firstly – thanks so much for providing a free plug-in to use woocommerce recapture , for many years we have not had a problem , however a couple of weeks ago we had a BOT place orders – they failed BUT 100 of them

    I looked at various options as some plugins use V3 of google recapture in the background which i have implemented – BUT NOT woocommerce, this seems to be using V2 – i’m not a robot – and by the time people have logged into PayPal or paid by card and confirmed the transaction by entering a code TFA on PayPal or via the card requiring confirmation the V2 times out and fails the transaction

    the time out seems to be a google function

    any plans for V3 for free on this plugin ????

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Elliot Sowersby / RelyWP

    (@elliotvs)

    1 month, 2 weeks ago

    Hi,

    There is no immediate plans for V3 being added to the plugin currently but it may be in the future. Regarding the timeout issue with PayPal I’ll take a look and see if this is something that can be improved/fixed.

    Thread Starter etaf

    (@etaf)

    1 month, 2 weeks ago

    thanks for the response

    I think, by my research V3 has the same 2 min timeout – and where its used on other plugins, then its pretty immediate – simple form and submit

    BUT with paypal now –

    1) people get the 2-fact-auth and so wait for a code to be sent to phone and then use that to login

    2) people have auth setup on cards so you have to login to the banking/CC app to auth payment

    By which time of people are slowish , the robot times out

    BUT would be great if there is someway to extend the time , as this will occur more frequently i suspect for many people

    southunioner

    (@southunioner)

    3 weeks, 4 days ago

    Definitely still an issue with timeout. 2 mins just is not enough for some people to make it through a checkout. I guess until Google extend the time, it will never work for all customers.

    Plugin Author Elliot Sowersby / RelyWP

    (@elliotvs)

    3 weeks, 4 days ago

    I’ll take a look and see if something can be done on the plugins end to extend it or auto-refresh it to prevent the timeout issue.

    Thread Starter etaf

    (@etaf)

    3 weeks, 4 days ago

    thanks , it is causing issues as mentioned , and I put a note to that effect on the checkout page to try and bring to peoples attention

    I guess they maybe an optimum timescale for this – not sure of implications if it was 5mins instead of 2mins

    as mentioned , people may have to log into there banking app and auth the transaction OR they may get a text with a code and have to enter that code

Viewing 5 replies - 1 through 5 (of 5 total)

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