If you’re having issues connecting to our live support chat, it may be due to security settings in your browser or an ad blocker extension. In this guide, you will learn how to allow access to live support if your browser’s ad blocking or tracking protection is preventing you.
Each browser has different settings that may block access to live support. Here’s how to allow access to live support for your particular browser:
- Mozilla Firefox: Follow Mozilla’s instructions for sites that seem broken to temporarily disable “Enhanced Tracking Protection” for WordPress.com.
- Google Chrome: Temporarily disable any ad blocker extensions you have installed. Click the ad blocker extension icon in your browser toolbar and select Pause or Disable for the current site, then refresh the page.
- Yandex Browser: Follow Yandex’s instructions for unblocking sites to allow access.
- Other browsers: Look for ad blocker extensions or tracking protection settings in your browser’s toolbar or settings menu. Temporarily disable these features to access live chat.
If you would rather not disable protection for all sites, you can add an exception to your browser for the specific domain *.zendesk.com. Check your browser’s documentation for exact steps to create exceptions for specific domains.
AdBlock extensions and strict tracking protection features block connections to external domains, including our support chat system, to protect your privacy and security.
Yes, allowing access to WordPress.com support is safe. These settings only affect the current website and don’t change your overall browser security.
If you’re still unable to access live support, use a different browser to chat with us.