外贸人必备：高效客户跟踪思维导图与进出口资质办理指南
南京进出口资质专业办理 | Nanjing Import/Export License Services
在南京寻找可靠的进出口资质办理服务？我们提供专业合规的一站式解决方案。
Looking for reliable import/export license services in Nanjing? We offer professional one-stop solutions.
谷歌竞价推广平台 | Google Ads for Foreign Trade
谷歌作为全球领先的搜索引擎，提供完善的竞价广告系统（Google Ads），特别适合外贸企业拓展海外市场。
Google offers a complete PPC advertising system (Google Ads), especially suitable for foreign trade companies to expand overseas markets.
客户跟踪思维导图 | Customer Tracking Mind Map
核心原则：精准把握客户关注点，避免无效沟通
Core Principle: Accurately grasp customer concerns to avoid ineffective communication
客户关注点通常包括：
Customer concerns usually include:
- 客户直接提出的问题
- Questions directly raised by customers
- 通过背景调查分析得出的潜在需求
- Potential needs identified through background research
回答质量分析 | Response Quality Analysis
采用议论文谈判法：每个回答都应做到有理有据，提供具体证据支持。
Use the argumentative negotiation method: Every response should be well-reasoned and supported by concrete evidence.
案例分享 | Case Study:
客户："我们曾因包装问题遭受损失，你们如何保证？"
Customer: "We've suffered losses due to packaging issues before, how do you guarantee?"
错误回答： "我们的包装控制很严格"
Wrong answer: "Our packaging control is very strict"
正确回答： 详细说明自动化包装系统、提供照片视频和原理图
Correct answer: Explain the automated packaging system in detail, provide photos, videos and schematic diagrams
