MongoDB Cloud Status

MongoDB Cloud

All Systems Operational

MongoDB Cloud Operational

MongoDB Support Portal Operational

MongoDB Atlas App Services and Device Sync Operational

MongoDB Atlas Data Federation and Online Archive Operational

MongoDB Atlas Search Operational

MongoDB Charts Operational

MongoDB Atlas Stream Processing Operational

MongoDB Atlas for Government Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 7, 2025

No incidents reported today.

Oct 6, 2025

Some Atlas Cluster Operations Delayed

Resolved - This incident has been resolved.
Oct 6, 23:19 UTC

Monitoring - The system is in healthy state and cluster operations are no longer delayed. We are monitoring for any residual effects.
Oct 6, 22:12 UTC

Identified - The system had unusually high load causing delays in operations. The issue has been identified and we are working on fix.
Oct 6, 21:42 UTC

Update - We are continuing to investigate the issue. Atlas Cluster operations (including metrics ingestion) are delayed but underlying cluster health is unaffected.
Oct 6, 20:48 UTC

Investigating - Some Atlas cluster operations are delayed. This includes cluster operations and metrics ingestion. We are currently investigating the issue.
Oct 6, 19:33 UTC

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

Flex to Dedicated upgrades are currently failing and resulting in the Dedicated cluster having no monitoring

Resolved - This incident has been resolved. Upgrades should complete normally. Any affected clusters should be returned to healthy.
Oct 2, 21:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 21:45 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 2, 18:13 UTC

Oct 1, 2025

Scheduled Maintenance - Adding additional IP addresses to the MongoDB Control Plane

Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 UTC

Scheduled - MongoDB Control Plane will be undergoing planned maintenance at 5 PM ET on Oct 1, 2025. We will be adding additional IP addresses to the MongoDB Control Plane.

We are improving how MongoDB manages the control plane for Atlas clusters and Cloud Manager to ensure high-quality service with improved availability, sustainability and scalability. Please note that this is a follow-up communication to our June 2025 communications titled “Action May Be Required - Upcoming changes to the IP addresses of MongoDB Atlas Control Plane” and “Action May Be Required - Upcoming changes to the IP addresses of MongoDB Cloud Manager Control Plane”.

If your applications have hard-coded dependencies on the Atlas Control Plane, your infrastructure will need to be updated with additional IP addresses before September 30, 2025. If you were affected by the recent issue relating to Azure clusters with KeyVault enabled (https://status.mongodb.com/incidents/nlwkk8xbzjhm), you must take this action.

To ensure uninterrupted service, please use the admin API https://www.mongodb.com/docs/atlas/reference/api-resources-spec/v2/#tag/Root/operation/returnAllControlPlaneIpAddresses, which always reflects up to date Atlas Control Plane IP addresses. We advise against hard-coding these IP addresses. Instead, we recommend that you regularly update your rules using the API endpoint to maintain service continuity.

For Atlas customers: This action is required for scenarios (https://www.mongodb.com/docs/atlas/setup-cluster-security/#allow-access-to-or-from-the-service-control-plane) where you have set up firewalls, access control lists, or security groups that allow inbound traffic from these IP addresses.

For Cloud Manager customers: The action may be required for the cloud manager customers for scenarios (https://www.mongodb.com/docs/cloud-manager/reference/firewall-configuration/#ipaddr-addresses-for-alert-webhooks) where you have set up firewalls, access control lists, or security groups on any host that allow inbound traffic from these IP addresses. Your Alert Webhooks may not work properly if the suggested changes are not done in time, however, you will still be able to monitor, backup, and automate any changes as usual.

If you have any questions or need assistance, please use the chat (https://www.mongodb.com/company/contact) in the Atlas UI or contact Support (https://support.mongodb.com/welcome) to talk to someone on our team.
Sep 15, 15:32 UTC

Atlas UI Project Overview Page Infinite Loading

Resolved - This incident has been resolved.
Oct 1, 21:51 UTC

Monitoring - A fix has been deployed and is being monitored.
Oct 1, 21:19 UTC

Identified - A new component in the Project Overview page is infinitely loading. The rest of the Overview page is unaffected, and cluster health is unaffected. A fix is being worked on.
Oct 1, 18:30 UTC

Investigating - We are investigating an issue where the project overview page appears to be loading infinitely.
Oct 1, 18:12 UTC

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

MongoDB Atlas

Resolved - This incident has been resolved.
Sep 23, 19:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 18:11 UTC

Identified - We have identified an issue with an upstream provider that is interfering with our ability to respond to chat messages from users. Affected users will be able to send chat messages to MongoDB, but may not see replies in a timely manner.

Users with support subscriptions are encouraged to file support cases at this time either through the Atlas UI or directly at support.mongodb.com

Thanks in advance for your patience.
Sep 23, 17:14 UTC