Active Incident

Updated a few seconds ago

Packing Slips Not Generating CorrectlyPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Returns Portal, Admin Portal, Returns API, 3rd Party Integrations

Locations

Loop


September 24, 2025 11:02AM EDT
[Identified] We have identified an issue around combining shipping labels with packing slips, and we are now applying a fix.

September 24, 2025 10:35AM EDT
[Investigating] We have noticed degraded behavior around alignment of elements in generated packing slips for some merchants. We are actively investigating a root cause.

Returns Portal




Partial Service Disruption

Admin Portal




Partial Service Disruption

Returns API




Partial Service Disruption

Loop POS




Operational

Order Tracking




Operational

Offset




Operational

Shop Now: On Store




Operational

3rd Party Integrations




Partial Service Disruption

External Services

Amazon Web Services

DHL

Fedex

Let's Encrypt

Mailgun

Shopify

Stripe

UPS

US Postal Service

Metrics

Merchant Admin Uptime

100.00%




Customer Portal Uptime

99.93%




API Uptime

100.00%




Merchant Admin Uptime

100.00%




Customer Portal Uptime

99.99%




API Uptime

100.00%




Merchant Admin Uptime

100.00%




Customer Portal Uptime

100.00%




API Uptime

100.00%