All Systems Operational

Uptime over the past 90 days. View historical uptime.
Sync Engine Operational
90 days ago
99.96 % uptime
Today
AWS ap-south-1 (Mumbai) Operational
90 days ago
99.96 % uptime
Today
AWS eu-west-1 (Ireland) Operational
90 days ago
99.96 % uptime
Today
AWS us-east-1 (N. Virginia) Operational
90 days ago
99.96 % uptime
Today
GCP us-east4 (N. Virginia) Operational
90 days ago
99.96 % uptime
Today
GCP europe-west1 (Belgium) Operational
90 days ago
99.96 % uptime
Today
Azure eastus (Virginia) Operational
90 days ago
99.96 % uptime
Today
Integrations Operational
Sources Operational
Destinations Operational
Events Operational
Event ingestion (US) Operational
Event syncing (US) Operational
Event ingestion (EU) Operational
Event syncing (EU) Operational
AI Decisioning Operational
Identity Resolution Operational
Match Booster Operational
Personalization API Operational
AWS eu-west-1 (Ireland) Operational
AWS us-east-1 (N. Virginia) Operational
AWS us-west-2 (Oregon) Operational
Web Application Operational
Reverse ETL Operational
Customer Studio Operational
Intelligence Operational
Extensions Operational
Alerting Operational
Datadog Operational
dbt Operational
Fivetran Operational
Git Operational
Looker Operational
Sigma Operational
REST APIs Operational
Customer API Operational
Partner API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 27, 2025

No incidents reported today.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025
Platform maintenance in all regions
Completed - The scheduled maintenance has been completed.
Sep 24, 01:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:45 UTC
Scheduled - We will be performing scheduled maintenance on Tuesday, September 23, 2025, from 5:45 to 6:30 PM PST.

During this time:
• The Hightouch web application and APIs will be temporarily unavailable
• The ability to trigger a sync run via API or Extension will be impacted
• All active syncs will be paused and will resume once maintenance is complete

We understand that every second of availability matters, and we appreciate your trust and patience as we work to improve our platform.
Sep 5, 16:31 UTC
Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025
"Model not found" error appearing in app for some customers
Resolved - This UI issue has been resolved.
Sep 18, 20:25 UTC
Monitoring - A fix has been deployed for this UI issue.
Sep 18, 20:24 UTC
Update - Update: we are continuing to work on a fix for this UI issue. Some customers may see a misleading error stating that a model “may have been deleted.” This message is incorrect and can be safely disregarded.
Sep 18, 20:15 UTC
Identified - Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.
Sep 18, 19:58 UTC
Sep 17, 2025

No incidents reported.

Sep 16, 2025
Hightouch App Issues
Resolved - Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing.

This issue has now been resolved. All functionality has returned to normal.
Sep 16, 23:43 UTC
Update - We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
Sep 16, 18:18 UTC
Monitoring - App access has been restored. We are continuing to monitor the situation.
Sep 16, 15:27 UTC
Investigating - We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
Sep 16, 15:16 UTC
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage