Managed IT Services | Infrastructure Managed Services
Infrastructure managed services
Pythian provides easier infrastructure management—for less. No matter where your data lives—Pythian has the expertise in the infrastructure systems you use. Our team of infrastructure operations (InfraOps) experts take a flexible approach to providing infrastructure solutions and support. Whether you need proactive 24/7 infrastructure support, on-demand infrastructure systems support, or infrastructure advisory support—Pythian has the infrastructure managed services necessary to match your needs.
Save up to 60% more with Pythian as your infrastructure management partner.
A globally trusted infrastructure managed service partner—no matter where your data resides
With decades of experience, our infrastructure operations consultants provide managed services and 24/7 support for every layer of IT, from infrastructure to databases to data platforms—resulting in cost saving, streamlined resourcing, and optimized infrastructure performance.
Increase in cost savings
Pythian’s infrastructure experts will support your organization in saving up to 60% in resourcing costs, eliminating the need for hosting internal infrastructure teams.
Recouped from unnecessary hiring
With Pythian's infrastructure management services, our InfraOps consultants will support you in accomplishing savings in the hundreds of thousands by making infrastructure personnel hiring unnecessary.
Global customers
We support over 500 customers across the world in achieving massive infrastructure performance improvements—achieving a 94% NPS year over year.
A globally trusted infrastructure managed service partner—no matter where your data resides
With decades of experience, our infrastructure teams provide managed services and 24/7 support for every layer of IT, from infrastructure to databases to data platforms—resulting in cost saving, streamlined resourcing, and optimized infrastructure performance.
Systems management
Pythian’s teams of system administrators proactively monitor your system’s performance to identify and resolve issues before they cause downtime. Our teams deliver configuration management services to maintain a consistent, stable, and secure state for all systems. System administrators ensure patching and software is updated to protect your business against vulnerabilities.
Network management
Pythian’s teams of network administrators oversee all network resources, including routers, switches, firewalls, and cables.Our teams monitor network traffic and performance to ensure smooth data flow. To prevent unauthorized access and cyber threats, Pythian’s teams of network administrators implement best practices and security measures—troubleshooting connectivity issues to maintain network reliability.
Storage management
Pythian’s teams of storage administrators manage data storage solutions to ensure your data is stored efficiently and securely.Our teams provide data backup and recovery planning to prevent data loss, implement data retention policies and disaster recovery processes, and optimize storage performance and capacity to meet business needs.
Asset management
Pythian will help you track and manage all IT assets—hardware and software. Our teams of data engineers, infrastructure architects, and analysts ensure you better manage your infrastructure budgeting and resource allocation—ensuring that assets are retired properly and securely
Security management
Pythian’s teams of security engineers and cyber security analysts enforce security protocols across all infrastructure components— including firewalls, antivirus software, access controls, and regular security audits to protect sensitive data.
Disaster Recovery and Business Continuity Planning
Pythian will help you build a business continuity plan to be confident in your disaster recovery strategy when unforeseen events may occur. Whether you need help creating strategies and procedures or want to evaluate your existing one, our goal is to ensure your business can easily recover IT services and data if and when a disaster may occur—ensuring business operations can continue with minimal disruption.
Large CPG continues to cut infrastructure costs partnering with Pythian
This CPG's partnership with Pythian expanded into InfraOps, giving them an opportunity to get more for less—better performance at both the database and infrastructure layer, while achieving significant cost savings.
Infrastructure experts across 45+ technologies
With Pythian's infrastructure managed services, you get increased speed to delivery and 24/7 coverage with the support of our expert infrastructure consultants. Eliminate unnecessary costs and optimize your network architecture with our infrastructure consultants as your guides.
Reduce platform costs
Achieve significant savings (in the hundreds of thousands) by outsourcing infrastructure operations (InfraOps) and re-evaluating how best to optimize your platform licensing costs.
Increased speed to delivery
Accomplish the quality of infrastructure performance you need faster. By drawing on Pythian's infrastructure experts, there will be no time wasted on the path to optimizing your infrastructure architecture.
Improve network architecture
To realize your InfraOps goals, ensure your network architecture is established with a best practices approach and that it's optimized to support you in accomplishing your unique business needs.
Infrastructure expertise
Gain access to highly skilled infrastructure engineers and architects to optimize InfraOps performance and overcome any challenges you may encounter with 24/7 support.
Flexible InfraOps support
Pythian provides the infrastructure support required to accelerate operational efficiency. No matter the level of InfraOps support you need, Pythian has the service package that will contribute to the realization of your infrastructure goals.
24/7 Infrastructure support
When you need infrastructure support, you need it now. Pythian provides fast onboarding and assured 24/7 coverage for your infrastructure management.
Get the infrastructure support you need to achieve your goals—faster
Pythian's infrastructure engineers and consultants are experienced in gaining a quick understanding of your architecture, and where your data resides, so they can immediately determine the steps necessary to optimize your infrastructure so it can better serve the realization of your business goals.
Kick-off / readiness assessment
Pythian’s infrastructure engineers will start by getting a lay of the land—gaining an in-depth understanding of your architectural ecosystem, the current challenges you plan to overcome, and the infrastructure optimization goals you are targeting. Our infrastructure engineers will also make determinations on what contingencies may exist and will ensure your organization has everything it needs in place to maintain a best practice approach during the introduction of architecture enhancements and upgrades.
Onboarding to customer architecture
Our experienced infrastructure engineers and consultants have the necessary knowledge and tools to quickly familiarize themselves with your data ecosystem and architecture. By establishing a comprehensive understanding of your infrastructure fast, our experts significantly reduce ramp-up time.
Infrastructure optimization execution
With Pythian’s infrastructure management, your systems are always available, performant, at their highest capacity, and continuously optimized and governed. Our infrastructure engineers and consultants can support in a variety of areas, including; event monitoring, incident management, requests management, change management, operating systems upgrading and patching, backup and disaster recovery, and security management.
Ongoing infrastructure support
There are a multitude of follow-on infrastructure support services we can provide customers with on an on-going basis. Some of these support services include; performance optimizations, capacity planning, audits for regulatory compliance, vulnerability mitigation, architecture design, technology upgrading (modernization), analytics, and automation.
Ready to optimize your infrastructure management?
See what our customers say about our infrastructure management service
Learn more about how optimizing your infrastructure management can transform your business with our customer stories below.
Fleet management company expands SRE capabilities
We provided this company with 24/7 NOC and SRE support, managing their ticketing system and cloud environment. Services expanded to include database technologies, supplementing the customer's internal skills.
CPG’s partnership with Pythian expands into InfraOps
A large CPG’s partnership with Pythian expanded beyond database management into InfraOps. With Pythian's support, they are now reducing costs at both the database and infrastructure layers of their operations.
Manufacturer extends IT department with Pythian
Pythian served as an extension of this manufacturer's IT department, providing expertise in VMware, SAP, and overall infrastructure management. This long-standing relationship includes support for strategic modernization efforts.
Frequently asked questions (FAQ) about managed infrastructure services
Infrastructure management services involve supporting an organization's entire IT infrastructure, from its architecture to databases to data platforms. These services aim to provide solutions and support for infrastructure systems, helping organizations achieve cost savings, streamlined resourcing, optimized performance, and increased speed to delivery. They can include proactive 24/7 support, on-demand assistance, and advisory services.
Infrastructure operations (InfraOps) engineers and consultants support better management of your data architecture by:
- Gaining a quick understanding of your architecture: They rapidly assess your data ecosystem and where your data resides.
- Determining optimization steps: They immediately identify the necessary steps to optimize your infrastructure to better serve your business goals.
- Conducting a kick-off/readiness assessment: They gain an in-depth understanding of your architectural ecosystem, current challenges, and infrastructure optimization goals, while also determining contingencies and ensuring best practices for enhancements.
- Expediting onboarding to customer architecture: Their knowledge and tools allow for quick familiarity with your data ecosystem, significantly reducing ramp-up time.
- Executing infrastructure optimization: They ensure systems are always available, performant, at their highest capacity, and continuously optimized and governed through services like event monitoring, incident management, change management, OS upgrades, backup/disaster recovery, and security management.
- Providing ongoing infrastructure support: They offer continuous services such as performance optimizations, capacity planning, regulatory compliance audits, vulnerability mitigation, architecture design, technology upgrading, analytics, and automation.
- Offering flexible support: They provide the necessary support to accelerate operational efficiency, matching service packages to your specific infrastructure goals.
- Providing 24/7 coverage: They ensure round-the-clock support for both database and infrastructure management, allowing you to focus on innovation.
- Reducing platform costs: They help achieve significant savings through outsourced InfraOps and optimizing platform licensing.
- Increasing speed to delivery: They help you achieve the required quality of infrastructure performance faster by optimizing your architecture without wasted time.
- Improving network architecture: They ensure your network architecture is established with best practices and optimized to support your unique business needs.
- Providing infrastructure expertise: They offer access to highly skilled engineers and architects for optimizing InfraOps performance and overcoming challenges with 24/7 support.
You can streamline the management of your infrastructure by partnering with an experienced provider like Pythian. They offer comprehensive infrastructure management services designed to reduce costs, increase efficiency, and optimize performance.
Key ways Pythian helps streamline infrastructure management include:
- Cost savings: Pythian can help you save up to 60% on resourcing costs by eliminating the need for internal infrastructure teams and recouping hundreds of thousands from unnecessary hiring. They also focus on reducing platform licensing costs through outsourcing and re-evaluating optimization strategies.
- Expert support: You gain access to a global team of infrastructure operations (InfraOps) experts with decades of experience across 45+ technologies. They provide proactive 24/7 support, on-demand assistance, and advisory services.
- Increased speed to delivery: Pythian's experts quickly understand your architecture and data residency to immediately determine the steps needed for optimization, ensuring faster infrastructure performance and improved network architecture.
- Comprehensive service offerings: Their services cover every layer of IT, from infrastructure to databases and data platforms. This includes kick-off/readiness assessments, quick onboarding to your existing architecture, infrastructure optimization execution (event monitoring, incident management, change management, backup/disaster recovery, security management), and ongoing support (performance optimizations, capacity planning, audits, vulnerability mitigation, modernization, automation).
- Flexible support model: Pythian offers flexible InfraOps support packages tailored to your specific needs, contributing to accelerated operational efficiency and the realization of your infrastructure goals.
A valuable infrastructure management service provider offers:
- Cost savings: Significant reductions in resourcing costs (e.g., up to 60%) and the elimination of unnecessary hiring.
- Global expertise & 24/7 support: A globally trusted partner with decades of experience, offering round-the-clock support across various IT layers (infrastructure, databases, data platforms).
- Broad technology coverage: Expertise across numerous technologies (e.g., 45+), enabling increased speed to delivery and optimized network architecture.
- Proven results and customer satisfaction: A strong track record of achieving massive infrastructure performance improvements for a large customer base (e.g., 500+ global customers) and high NPS scores.
- Flexible and comprehensive services: A flexible approach to solutions and support, including proactive, on-demand, and advisory services, covering everything from initial assessment to ongoing optimization and support (event monitoring, incident management, backup and disaster recovery, security management, performance optimizations, capacity planning, audits, modernization, automation).
- Focus on business goals: The ability to quickly understand a client's architecture and data location to determine the best steps for optimizing infrastructure to serve business objectives.
The ideal process for enhancing infrastructure management typically involves a structured approach that moves from understanding your current state to continuous optimization. A highly effective process would include:
- Kick-off / readiness assessment: Begin by gaining an in-depth understanding of your current architectural ecosystem, identifying existing challenges, and clearly defining your infrastructure optimization goals. This stage also involves determining any contingencies and ensuring you have everything in place to adopt best practices during future enhancements.
- Onboarding infrastructure engineers to your architecture: Your chosen experts should quickly familiarize themselves with your data ecosystem and architecture. This rapid understanding reduces ramp-up time and allows for immediate action.
- Infrastructure optimization execution: Once the infrastructure engineers have a strong understanding of your architecture ecosystem's current state, the focus shifts to ensuring your systems are continuously available, performant, and optimized. This includes areas such as:
- Event monitoring
- Incident management
- Requests management
- Change management
- Operating system upgrading and patching
- Backup and disaster recovery
- Security management
- Ongoing infrastructure support: Infrastructure management is not a one-time event. Continuous support is crucial and can include services like:
- Performance optimizations
- Capacity planning
- Audits for regulatory compliance
- Vulnerability mitigation
- Architecture design
- Technology upgrading (modernization)
- Analytics
- Automation
Throughout this process, leveraging external expertise, such as Pythian's infrastructure experts, can lead to significant benefits like cost savings, streamlined resourcing, increased speed to delivery, and improved network architecture. The goal is to achieve enhanced infrastructure performance faster and ensure your network architecture is optimized to support your unique business needs.
An infrastructure manager, engineer, or consultant is responsible for optimizing an organization's IT infrastructure. This includes managing, maintaining, and improving systems related to databases, data platforms, and overall network architecture. They focus on tasks such as:
- Cost savings and efficiency: Identifying opportunities to reduce resourcing costs, eliminating unnecessary hiring, and optimizing platform licensing.
- Performance optimization: Ensuring systems are always available, performant, and at their highest capacity through continuous optimization and governance.
- Support and maintenance: Providing 24/7 proactive and on-demand support, including event monitoring, incident management, requests management, change management, operating system upgrades and patching, backup and disaster recovery, and security management.
- Strategic guidance: Offering advisory support, architecture design, and expertise in various technologies (e.g., having expertise in 45+ technologies) to help organizations achieve their business goals.
- Modernization and automation: Supporting technology upgrades, analytics, and automation to enhance operational efficiency.
- Compliance and security: Conducting audits for regulatory compliance and vulnerability mitigation.
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