actions/update-ticket/update-ticket.mjs
import app from "../../zendesk.app.mjs"; export default { key: "zendesk-update-ticket", name: "Update Ticket", description: "Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).", type: "action", version: "0.2.2", annotations: { destructiveHint: true, openWorldHint: true, readOnlyHint: false, }, props: { app, ticketId: { propDefinition: [ app, "ticketId", ], }, ticketCommentBody: { propDefinition: [ app, "ticketCommentBody", ], }, ticketCommentBodyIsHTML: { propDefinition: [ app, "ticketCommentBodyIsHTML", ], }, ticketPriority: { propDefinition: [ app, "ticketPriority", ], }, ticketSubject: { propDefinition: [ app, "ticketSubject", ], }, ticketStatus: { propDefinition: [ app, "ticketStatus", ], }, ticketCommentPublic: { propDefinition: [ app, "ticketCommentPublic", ], }, customSubdomain: { propDefinition: [ app, "customSubdomain", ], }, attachments: { propDefinition: [ app, "attachments", ], }, ticketTags: { propDefinition: [ app, "ticketTags", ], }, tagAction: { type: "string", label: "Tag Action", description: "How to handle the tags: set (replace all existing tags), add (append to existing tags), or remove (remove specified tags)", options: [ { label: "Set Tags (Replace All)", value: "set", }, { label: "Add Tags (Append)", value: "add", }, { label: "Remove Tags", value: "remove", }, ], optional: true, default: "set", }, assigneeId: { propDefinition: [ app, "assigneeId", ], }, assigneeEmail: { propDefinition: [ app, "assigneeEmail", ], }, }, methods: { updateTicket({ ticketId, ...args } = {}) { return this.app.update({ path: `/tickets/${ticketId}`, ...args, }); }, }, async run({ $: step }) { const { ticketId, ticketCommentBody, ticketCommentBodyIsHTML, ticketPriority, ticketSubject, ticketStatus, ticketCommentPublic, customSubdomain, attachments, ticketTags, tagAction, assigneeId, assigneeEmail, } = this; const ticketComment = ticketCommentBodyIsHTML ? { html_body: ticketCommentBody, } : { body: ticketCommentBody, }; ticketComment.public = ticketCommentPublic; if (attachments && attachments.length > 0) { try { const uploadTokens = await this.app.uploadFiles({ attachments, customSubdomain, step, }); if (uploadTokens.length > 0) { ticketComment.uploads = uploadTokens; } } catch (error) { step.export("$summary", `Failed to upload attachments: ${error.message}`); throw error; } } const ticketData = { comment: ticketComment, priority: ticketPriority, subject: ticketSubject, status: ticketStatus, }; if (assigneeId) { ticketData.assignee_id = assigneeId; } if (assigneeEmail) { ticketData.assignee_email = assigneeEmail; } const response = await this.updateTicket({ step, ticketId, customSubdomain, data: { ticket: ticketData, }, }); const attachmentCount = ticketComment.uploads?.length || 0; const assigneeUpdated = assigneeId || assigneeEmail; let summary = `Successfully updated ticket with ID ${response.ticket.id}`; const updates = []; if (attachmentCount > 0) { updates.push(`${attachmentCount} attachment(s)`); } if (assigneeUpdated) { updates.push("assignee"); } if (updates.length > 0) { summary += ` with ${updates.join(" and ")}`; } step.export("$summary", summary); if (ticketTags && ticketTags.length > 0) { let tagResponse; switch (tagAction) { case "add": tagResponse = await this.app.addTicketTags({ step, ticketId, tags: ticketTags, customSubdomain, }); break; case "remove": tagResponse = await this.app.removeTicketTags({ step, ticketId, tags: ticketTags, customSubdomain, }); break; case "set": default: tagResponse = await this.app.setTicketTags({ step, ticketId, tags: ticketTags, customSubdomain, }); break; } const tagSummary = `and ${tagAction === "set" ? "set" : tagAction === "add" ? "added" : "removed"} ${ticketTags.length} tag(s)`; step.export("$summary", `Successfully updated ticket with ID ${response.ticket.id} ${tagSummary}`); return { ticket: response, tags: tagResponse, }; } step.export("$summary", `Successfully updated ticket with ID ${response.ticket.id}`); return response; }, };
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