Update Issue with Linear (API key) API on Ticket Pending (Instant) from Zendesk API

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Trigger workflow on

Ticket Pending (Instant) from the Zendesk API

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Update Issue with the Linear (API key) API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Linear (API key) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Update Issue action
1. Connect your Linear (API key) account
2. Select a Current Team
3. Select a Issue
4. Optional- Configure Title
5. Optional- Configure Description
6. Optional- Select a Team
7. Optional- Select a State (Status)
8. Optional- Select a Assignee
9. Optional- Select one or more Issue Labels
10. Optional- Select a Project
11. Optional- Select a Priority
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.8

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs"; export default { ...common, name: "Ticket Pending (Instant)", key: "zendesk-ticket-pended", type: "source", description: "Emit new event when a ticket has changed to pending status", version: "0.2.8", dedupe: "unique", methods: { ...common.methods, getWebhookName() { return "Ticket Pending Webhook"; }, getTriggerTitle() { return "Ticket Pending Trigger"; }, getTriggerConditions() { return { all: [ { field: "update_type", value: "Change", }, { field: "status", operator: "value", value: "pending", }, ], }; }, }, };

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Update Issue on Linear (API key)

Description:Updates an existing Linear issue. Can modify title, description, assignee, state, project, team, labels, priority, and dates. Returns updated issue details. Uses API Key authentication. [See the documentation](https://linear.app/developers/graphql#creating-and-editing-issues).

Version:0.1.15

Key:linear_app-update-issue

View on GitHub

Linear (API key) Overview#

Linear helps streamline software project management, bug tracking, and task coordination. By using the Linear (API key) API with Pipedream, you can automate routine tasks, sync issues across platforms, and trigger custom workflows. Think auto-assignment of tasks based on specific triggers or pushing updates to a Slack channel when an issue's status changes. These automations save time and ensure that your development team stays focused on coding rather than on administrative overhead.

Action Code#

import linearApp from "../../linear_app.app.mjs"; export default { key: "linear_app-update-issue", name: "Update Issue", description: "Updates an existing Linear issue. Can modify title, description, assignee, state, project, team, labels, priority, and dates. Returns updated issue details. Uses API Key authentication. [See the documentation](https://linear.app/developers/graphql#creating-and-editing-issues).", type: "action", version: "0.1.15", annotations: { destructiveHint: true, openWorldHint: true, readOnlyHint: false, }, props: { linearApp, teamId: { label: "Current Team", propDefinition: [ linearApp, "teamId", ], }, issueId: { propDefinition: [ linearApp, "issueId", ({ teamId }) => ({ teamId, }), ], }, title: { optional: true, propDefinition: [ linearApp, "issueTitle", ], }, description: { optional: true, propDefinition: [ linearApp, "issueDescription", ], }, teamIdToUpdate: { description: "The identifier or key of the team to update the issue to", optional: true, propDefinition: [ linearApp, "teamId", ], }, stateId: { propDefinition: [ linearApp, "stateId", ({ teamId, teamIdToUpdate, }) => ({ teamId: teamIdToUpdate || teamId, }), ], }, assigneeId: { propDefinition: [ linearApp, "assigneeId", ], }, labelIds: { propDefinition: [ linearApp, "issueLabels", () => ({ byId: true, }), ], }, projectId: { propDefinition: [ linearApp, "projectId", ({ teamId }) => ({ teamId, }), ], }, priority: { propDefinition: [ linearApp, "issuePriority", ], }, }, async run({ $ }) { const { issueId, title, description, teamIdToUpdate, stateId, assigneeId, labelIds, projectId, priority, } = this; const response = await this.linearApp.updateIssue({ issueId, input: { teamId: teamIdToUpdate, title, description, assigneeId, stateId, labelIds, projectId, priority, }, }); const summary = response.success ? `Updated issue ${response._issue.id}` : "Failed to update issue"; $.export("$summary", summary); return response; }, };

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Linear (API key)	`linearApp`	`app`	This component uses the Linear (API key) app.
Current Team	`teamId`	`string`	Select a value from the drop down menu.
Issue	`issueId`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	The title of the issue.
Description	`description`	`string`	The issue description in markdown format
Team	`teamIdToUpdate`	`string`	Select a value from the drop down menu.
State (Status)	`stateId`	`string`	Select a value from the drop down menu.
Assignee	`assigneeId`	`string`	Select a value from the drop down menu.
Issue Labels	`labelIds`	`string[]`	Select a value from the drop down menu.
Project	`projectId`	`string`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu:`{ "value": 0, "label": "No priority" }{ "value": 1, "label": "Urgent" }{ "value": 2, "label": "High" }{ "value": 3, "label": "Normal" }{ "value": 4, "label": "Low" }`

Update Issue with Linear (API key) API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Linear (API key), Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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