Update Customer with Waitwhile API on Email Received from Plain API

Pipedream makes it easy to connect APIs for Waitwhile, Plain and 2,800+ other apps remarkably fast.

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Email Received from the Plain API

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Update Customer with the Waitwhile API

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Getting Started#

This integration creates a workflow with a Plain trigger and Waitwhile action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Email Received trigger
1. Connect your Plain account
Configure the Update Customer action
1. Connect your Waitwhile account
2. Select a Customer ID
3. Optional- Configure Name
4. Optional- Configure First Name
5. Optional- Configure Last Name
6. Optional- Configure Phone
7. Optional- Select a Customer Note ID
8. Optional- Configure Email
9. Optional- Configure Tag
10. Select one or more Location ID
11. Optional- Configure Add Tag
12. Optional- Configure Remove Tag
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Email Received on Plain

Description:Emit new event when an email is received.

Version:0.0.1

Key:plain-email-received

View on GitHub

Plain Overview#

The Plain API provides functionality for automating customer support tasks, such as managing conversations, customers, and team inboxes. Within Pipedream, you can leverage these features to create custom workflows that respond to events from your app or external services, triggering actions in Plain. By integrating the Plain API with Pipedream, you can enhance customer support efficiency, streamline communication, and keep customer data synchronized across platforms.

Trigger Code#

import common from "../common/base-webhook.mjs"; import sampleEmit from "./test-event.mjs"; export default { ...common, key: "plain-email-received", name: "Email Received", description: "Emit new event when an email is received.", version: "0.0.1", type: "source", dedupe: "unique", methods: { ...common.methods, getEventType() { return "thread.email_received"; }, getSummary({ payload }) { return `Email Received ID ${payload.email.id}`; }, }, sampleEmit, };

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Plain	`plain`	`app`	This component uses the Plain app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.

Trigger Authentication#

Plain uses API keys for authentication. When you connect your Plain account, Pipedream securely stores the keys so you can easily authenticate to Plain APIs in both code and no-code steps.

To get an API key, follow the following instructions: https://www.plain.com/docs/api-reference/graphql/authentication

About Plain#

Customer support for modern tools. Fast, flexible and extendable.

Action#

Update Customer on Waitwhile

Description:Update a customer. [See the doc here](https://developers.waitwhile.com/reference/postcustomerscustomerid)

Version:0.0.2

Key:waitwhile-update-customer

View on GitHub

Waitwhile Overview#

Waitwhile is a queue management and scheduling platform that lets you optimize appointments and waitlists, enhancing the customer experience. By leveraging the Waitwhile API on Pipedream, you can automate processes such as updating waitlists, syncing customer data, or triggering notifications when a customer's status changes. This seamless integration can streamline operations for businesses like restaurants, healthcare providers, or service centers where queue management is crucial.

Action Code#

import waitwhile from "../../app/waitwhile.app.mjs"; import { defineAction } from "@pipedream/types"; export default defineAction({ name: "Update Customer", version: "0.0.2", annotations: { destructiveHint: true, openWorldHint: true, readOnlyHint: false, }, key: "waitwhile-update-customer", description: "Update a customer. [See the doc here](https://developers.waitwhile.com/reference/postcustomerscustomerid)", props: { waitwhile, customerId: { propDefinition: [ waitwhile, "customerId", ], }, name: { optional: true, propDefinition: [ waitwhile, "name", ], }, firstName: { optional: true, propDefinition: [ waitwhile, "firstName", ], }, lastName: { optional: true, propDefinition: [ waitwhile, "lastName", ], }, phone: { optional: true, propDefinition: [ waitwhile, "phone", ], }, notes: { optional: true, propDefinition: [ waitwhile, "customerNoteId", (c) => ({ customerId: c.customerId, }), ], }, email: { optional: true, propDefinition: [ waitwhile, "email", ], }, tags: { optional: true, type: "string[]", description: "Optional tags associated with customer", propDefinition: [ waitwhile, "tag", ], }, locationIds: { type: "string[]", propDefinition: [ waitwhile, "locationId", ], }, addTag: { optional: true, propDefinition: [ waitwhile, "addTag", ], }, removeTag: { optional: true, propDefinition: [ waitwhile, "removeTag", ], }, }, type: "action", methods: {}, async run({ $ }) { const params = { name: this.name, firstName: this.firstName, lastName: this.lastName, phone: this.phone, email: this.email, tags: this.tags, notes: this.notes, locationIds: this.locationIds, addTag: this.addTag, removeTag: this.removeTag, customerId: this.customerId, }; try { const data = await this.waitwhile.updateCustomer(params); $.export("summary", "Successfully updated a customer"); return data; } catch (error) { const statusCode = error[Object.getOwnPropertySymbols(error)[1]].status; const statusText = error[Object.getOwnPropertySymbols(error)[1]].statusText; throw new Error(`Error status code: ${statusCode}. Error status response: ${statusText}`); } }, });

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Waitwhile	`waitwhile`	`app`	This component uses the Waitwhile app.
Customer ID	`customerId`	`string`	Select a value from the drop down menu.
Name	`name`	`string`	Name
First Name	`firstName`	`string`	First name of customer
Last Name	`lastName`	`string`	Last name of customer
Phone	`phone`	`string`	Phone number in E.164 format
Customer Note ID	`notes`	`string`	Select a value from the drop down menu.
Email	`email`	`string`	Email address
Tag	`tags`	`string[]`	Optional tags associated with customer
Location ID	`locationIds`	`string[]`	Select a value from the drop down menu.
Add Tag	`addTag`	`string`	Adds specified tag to existing tags
Remove Tag	`removeTag`	`string`	Removes specified tag to existing tags

Action Authentication#

Waitwhile uses API keys for authentication. When you connect your Waitwhile account, Pipedream securely stores the keys so you can easily authenticate to Waitwhile APIs in both code and no-code steps.

To retrieve your API keys,

Navigate to your Waitwhile account and sign in
Go to “Settings” > “API & Webhooks”

Update Customer with Waitwhile API on Email Received from Plain API

Pipedream makes it easy to connect APIs for Waitwhile, Plain and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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