← Freshdesk + Apify (OAuth) integrations

Run Task Synchronously with Apify (OAuth) API on Contact Updated from Freshdesk API

Pipedream makes it easy to connect APIs for Apify (OAuth), Freshdesk and 2,800+ other apps remarkably fast.

Trigger workflow on
Contact Updated from the Freshdesk API
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Run Task Synchronously with the Apify (OAuth) API
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Getting Started

This integration creates a workflow with a Freshdesk trigger and Apify (OAuth) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Contact Updated trigger
    1. Connect your Freshdesk account
    2. Configure timer
  3. Configure the Run Task Synchronously action
    1. Connect your Apify (OAuth) account
    2. Select a Task ID
    3. Optional- Configure Timeout
    4. Optional- Configure Memory
    5. Optional- Configure Build
    6. Optional- Configure Clean
    7. Optional- Configure Fields
    8. Optional- Configure Omit
    9. Optional- Configure Flatten
    10. Optional- Configure Limit
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a contact is updated. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)
Version:0.0.1
Key:freshdesk-contact-updated

Freshdesk Overview

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code

import common from "../common/polling.mjs"; export default { ...common, key: "freshdesk-contact-updated", name: "Contact Updated", description: "Emit new event when a contact is updated. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)", version: "0.0.1", type: "source", dedupe: "unique", methods: { ...common.methods, getResourceFn() { return this.freshdesk.filterContacts; }, getTsField() { return "updated_at"; }, generateMeta(item) { const ts = Date.parse(item.updated_at); return { id: `${item.id}-${ts}`, summary: `Contact Updated (ID: ${item.id})`, ts, }; }, }, }; 

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
timer$.interface.timer
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

About Freshdesk

Customer support software

Action

Description:Run a specific task and return its dataset items. [See the documentation](https://docs.apify.com/api/v2/actor-task-run-sync-get-dataset-items-get)
Version:0.0.2
Key:apify_oauth-run-task-synchronously

Action Code

import app from "../../apify_oauth.app.mjs"; import common from "@pipedream/apify/actions/run-task-synchronously/run-task-synchronously.mjs"; import { adjustPropDefinitions } from "../../common/utils.mjs"; const { name, description, type, ...others } = common; const props = adjustPropDefinitions(others.props, app); export default { ...others, key: "apify_oauth-run-task-synchronously", version: "0.0.2", name, description, type, props: { apify: app, ...props, }, }; 

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Apify (OAuth)apifyappThis component uses the Apify (OAuth) app.
Task IDtaskIdstringSelect a value from the drop down menu.
Timeouttimeoutinteger

Optional timeout for the run, in seconds. By default, the run uses a timeout specified in the task settings.

Memorymemoryinteger

Memory limit for the run, in megabytes. The amount of memory can be set to a power of 2 with a minimum of 128. By default, the run uses a memory limit specified in the task settings.

Buildbuildstring

Specifies the Actor build to run. It can be either a build tag or build number. By default, the run uses the build specified in the task settings (typically latest).

Cleancleanboolean

Return only non-empty items and skips hidden fields (i.e. fields starting with the # character)

Fieldsfieldsstring[]

An array of fields which should be picked from the items, only these fields will remain in the resulting record objects.

Omitomitstring[]

An array of fields which should be omitted from the items

Flattenflattenstring[]

An array of fields which should transform nested objects into flat structures. For example, with flatten="foo" the object {"foo":{"bar": "hello"}} is turned into {"foo.bar": "hello"}

Limitlimitinteger

The maximum number of items to return

Action Authentication

Apify (OAuth) uses OAuth authentication. When you connect your Apify (OAuth) account, Pipedream will open a popup window where you can sign into Apify (OAuth) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Apify (OAuth) API.

Pipedream requests the following authorization scopes when you connect your account:

full_api_access

About Apify (OAuth)

Apify is the place to find, develop, buy and run cloud programs called actors. Use actors to turn any website into an API.

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