sources/new-ticket-comment-added/new-ticket-comment-added.mjs
import app from "../../zendesk.app.mjs"; import common from "../common/ticket.mjs"; export default { ...common, name: "New Ticket Comment Added (Instant)", key: "zendesk-new-ticket-comment-added", type: "source", description: "Emit new event when a ticket comment has been added", version: "0.1.0", dedupe: "unique", props: { app, db: "$.service.db", http: "$.interface.http", categoryId: { propDefinition: [ app, "categoryId", ], }, customSubdomain: { propDefinition: [ app, "customSubdomain", ], }, }, methods: { ...common.methods, _getLastTs() { return this.db.get("lastTs"); }, _setLastTs(ts) { this.db.set("lastTs", ts); }, getWebhookName() { return "Ticket Comment Added Webhook"; }, getTriggerTitle() { return "Ticket Comment Added Trigger"; }, getTriggerConditions() { return { all: [ { field: "update_type", value: "Change", }, ], }; }, getTriggerPayload() { const payload = common.methods.getTriggerPayload.call(this); return { ...payload, ticketComments: "{{ticket.comments}}", }; }, convertCommentsToJson(raw) { return [ ...raw.matchAll(/#<Comment (.*?)(value: "[^"]*")(.*?)>/g), ].map((match) => { const valueField = match[0].match(/(?<=, )value: "([^"]|\\")*[^\\]",/)?.[0]; const baseMatch = match[0].replace(/^#<Comment /, ""); const baseMatchWithoutValue = valueField ? baseMatch.split(valueField).join("") : baseMatch; const fields = baseMatchWithoutValue .split(",") .map((part) => part.trim()) .map((pair) => { const [ key, value, ] = pair.split(/:\s+/); let cleaned = value; if (cleaned === "nil") cleaned = null; else if (cleaned === "true") cleaned = true; else if (cleaned === "false") cleaned = false; else if (/^\d+$/.test(cleaned)) cleaned = parseInt(cleaned, 10); else if (/^".*"$/.test(cleaned)) cleaned = cleaned.slice(1, -1); return [ key, cleaned, ]; }); return Object.fromEntries(valueField ? [ ...fields, [ "value", valueField?.replace(/^value: ?/, ""), ], ] : fields); }); }, isRelevant(payload) { const lastTs = this._getLastTs() || 0; let maxTs = lastTs; const comments = this.convertCommentsToJson(payload.ticketComments); for (const comment of comments) { const ts = Date.parse(comment.created_at); maxTs = Math.max(maxTs, ts); } this._setLastTs(maxTs); return comments.length > 0 && maxTs > lastTs; }, emitEvent(payload) { payload.ticketComments = this.convertCommentsToJson(payload.ticketComments); const { ticketComments, ...ticketData } = payload; for (const comment of ticketComments) { const ts = Date.parse(comment.created_at); const id = `${payload.ticketId}-${ts}`; this.$emit({ ...comment, ticketData, }, { id, summary: comment.value, ts, }); } }, }, };
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