Create Reservation with Mews API on Conversation Status Updated (Instant) from Help Scout API

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Conversation Status Updated (Instant) from the Help Scout API

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Create Reservation with the Mews API

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Getting Started#

This integration creates a workflow with a Help Scout trigger and Mews action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Conversation Status Updated (Instant) trigger
1. Connect your Help Scout account
2. Optional- Configure Label
Configure the Create Reservation action
1. Connect your Mews account
2. Select a Service ID
3. Configure Start (UTC)
4. Configure End (UTC)
5. Configure Person Counts
6. Select a Customer ID
7. Select a Requested Category ID
8. Select a Rate ID
9. Optional- Select a State
10. Optional- Configure Channel Number
11. Optional- Configure Notes
12. Optional- Select a Company ID
13. Optional- Select a Travel Agency ID
14. Optional- Select a Business Segment ID
15. Optional- Configure Additional Fields
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Conversation Status Updated (Instant) on Help Scout

Description:Emit new event when a conversation has its status updated. [See the documentation](https://developer.helpscout.com/webhooks/)

Version:0.0.1

Key:help_scout-conversation-status-updated-instant

View on GitHub

Help Scout Overview#

The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.

Trigger Code#

import common from "../common/base.mjs"; import sampleEmit from "./test-event.mjs"; export default { ...common, key: "help_scout-conversation-status-updated-instant", name: "Conversation Status Updated (Instant)", description: "Emit new event when a conversation has its status updated. [See the documentation](https://developer.helpscout.com/webhooks/)", version: "0.0.1", type: "source", dedupe: "unique", methods: { ...common.methods, getEventType() { return [ "convo.status", ]; }, getSummary(body) { return `Conversation status updated: ${body.subject} (${body.status})`; }, }, sampleEmit, };

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Help Scout	`helpScout`	`app`	This component uses the Help Scout app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Label	`label`	`string`	Label associated with this WebHook for better clarity.

Trigger Authentication#

Help Scout uses OAuth authentication. When you connect your Help Scout account, Pipedream will open a popup window where you can sign into Help Scout and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Help Scout API.

Pipedream requests the following authorization scopes when you connect your account:

About Help Scout#

Simple Customer Service Software and Education

Action#

Create Reservation on Mews

Description:Create a reservation in Mews. See reservation parameters in the docs. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/reservations#add-reservations)

Version:0.0.3

Key:mews-create-reservation

View on GitHub

Mews Overview#

The Mews API is a gateway for developers to interact with the Mews hospitality platform, allowing for innovative connections and automations between hotel management systems and other software tools. By using Pipedream, you can create custom workflows that automate repetitive tasks, integrate with numerous third-party services, and manipulate data to suit specific needs within the hospitality industry. The combination of Mews' API and Pipedream's serverless execution model paves the way for enhanced guest experiences, optimized operations, and real-time data handling.

Action Code#

import app from "../../mews.app.mjs"; import utils from "../../common/utils.mjs"; export default { name: "Create Reservation", description: "Create a reservation in Mews. See reservation parameters in the docs. [See the documentation](https://mews-systems.gitbook.io/connector-api/operations/reservations#add-reservations)", key: "mews-create-reservation", version: "0.0.3", annotations: { destructiveHint: false, openWorldHint: true, readOnlyHint: false, }, type: "action", props: { app, serviceId: { propDefinition: [ app, "serviceId", ], }, startUtc: { optional: false, propDefinition: [ app, "startUtc", ], }, endUtc: { optional: false, propDefinition: [ app, "endUtc", ], }, personCounts: { type: "string[]", label: "Person Counts", description: `Number of people per age category the reservation was booked for. At least one category with valid count must be provided. **Parameters:** - **AgeCategoryId** (string, required): Unique identifier of the Age category - **Count** (integer, required): Number of people of a given age category. Only positive value is accepted **Example:** \`\`\`json [ { "AgeCategoryId": "3ed9e2f3-4bba-4df6-8d41-ab1400b21942", "Count": 2 }, { "AgeCategoryId": "ab7e1cf3-5fda-4cd2-8f41-ab1400b21943", "Count": 1 } ] \`\`\``, }, customerId: { propDefinition: [ app, "customerId", ], }, requestedCategoryId: { label: "Requested Category ID", description: "The category of the resource requested for the reservation.", optional: false, propDefinition: [ app, "resourceCategoryId", ({ serviceId }) => ({ data: { ServiceIds: [ serviceId, ], }, }), ], }, rateId: { optional: false, propDefinition: [ app, "rateId", ({ serviceId }) => ({ data: { ServiceIds: [ serviceId, ], }, }), ], }, state: { optional: true, propDefinition: [ app, "state", ], }, channelNumber: { type: "string", label: "Channel Number", description: "The number of the channel that made the reservation.", optional: true, }, notes: { propDefinition: [ app, "notes", ], optional: true, }, companyId: { propDefinition: [ app, "companyId", ], optional: true, }, travelAgencyId: { label: "Travel Agency ID", description: "Identifier of the Travel Agency. (Company with a TravelAgencyContract)", propDefinition: [ app, "companyId", () => ({ filter: (company) => { return company.NchClassifications?.OnlineTravelAgency === true; }, }), ], optional: true, }, businessSegmentId: { propDefinition: [ app, "businessSegmentId", ], optional: true, }, additionalFields: { propDefinition: [ app, "additionalFields", ], optional: true, }, }, async run({ $ }) { const { app, serviceId, channelNumber, state, startUtc, endUtc, personCounts, customerId, requestedCategoryId, rateId, travelAgencyId, companyId, businessSegmentId, notes, additionalFields, } = this; const response = await app.reservationsCreate({ $, data: { ServiceId: serviceId, Reservations: [ { ChannelNumber: channelNumber, State: state, StartUtc: startUtc, EndUtc: endUtc, PersonCounts: utils.parseArray(personCounts), CustomerId: customerId, RequestedCategoryId: requestedCategoryId, RateId: rateId, TravelAgencyId: travelAgencyId, CompanyId: companyId, BusinessSegmentId: businessSegmentId, Notes: notes, ...(additionalFields && { ...utils.parseJson(additionalFields), }), }, ], }, }); $.export("$summary", "Successfully created reservation"); return response; }, };

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Mews	`app`	`app`	This component uses the Mews app.
Service ID	`serviceId`	`string`	Select a value from the drop down menu.
Start (UTC)	`startUtc`	`string`	Start of the reservation in ISO 8601 (UTC). Eg. `2025-01-01T00:00:00Z`
End (UTC)	`endUtc`	`string`	End of the reservation in ISO 8601 (UTC). Eg. `2025-01-01T00:00:00Z`
Person Counts	`personCounts`	`string[]`	Number of people per age category the reservation was booked for. At least one category with valid count must be provided. Parameters: AgeCategoryId (string, required): Unique identifier of the Age category Count (integer, required): Number of people of a given age category. Only positive value is accepted Example: `[ { "AgeCategoryId": "3ed9e2f3-4bba-4df6-8d41-ab1400b21942", "Count": 2 }, { "AgeCategoryId": "ab7e1cf3-5fda-4cd2-8f41-ab1400b21943", "Count": 1 } ]`
Customer ID	`customerId`	`string`	Select a value from the drop down menu.
Requested Category ID	`requestedCategoryId`	`string`	Select a value from the drop down menu.
Rate ID	`rateId`	`string`	Select a value from the drop down menu.
State	`state`	`string`	Select a value from the drop down menu:`OptionalEnquiredConfirmed`
Channel Number	`channelNumber`	`string`	The number of the channel that made the reservation.
Notes	`notes`	`string`	Notes of the reservation.
Company ID	`companyId`	`string`	Select a value from the drop down menu.
Travel Agency ID	`travelAgencyId`	`string`	Select a value from the drop down menu.
Business Segment ID	`businessSegmentId`	`string`	Select a value from the drop down menu.
Additional Fields	`additionalFields`	`object`	Raw payload fields to include in the request (e.g. filters).

Create Reservation with Mews API on Conversation Status Updated (Instant) from Help Scout API

Pipedream makes it easy to connect APIs for Mews, Help Scout and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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