← HelpCrunch + Jira integrations

Create Issue with Jira API on Chat Status Updated from HelpCrunch API

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Chat Status Updated from the HelpCrunch API
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Create Issue with the Jira API
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Getting Started

This integration creates a workflow with a HelpCrunch trigger and Jira action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Chat Status Updated trigger
    1. Connect your HelpCrunch account
    2. Configure timer
  3. Configure the Create Issue action
    1. Connect your Jira account
    2. Select a Cloud ID
    3. Optional- Configure History Metadata
    4. Optional- Configure Properties
    5. Optional- Configure Update
    6. Optional- Configure Additional properties
    7. Optional- Configure Update history
    8. Select a Project ID
    9. Select a Issue Type
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when the status of a chat is updated. [See the documentation](https://docs.helpcrunch.com/en/rest-api-v1/search-chats-v1)
Version:0.0.1
Key:helpcrunch-chat-status-updated

HelpCrunch Overview

The HelpCrunch API provides a platform for customer communication, enabling automation of messaging, data synchronization, and customer support activities. It allows you to create and update users, send messages, and manage conversations directly through API calls. Integrating HelpCrunch with Pipedream lets you connect these capabilities to hundreds of other apps, streamlining workflows that can respond dynamically to customer interactions, sync data across platforms, or trigger communications based on specific events.

Trigger Code

import base from "../common/base.mjs"; export default { ...base, key: "helpcrunch-chat-status-updated", name: "Chat Status Updated", description: "Emit new event when the status of a chat is updated. [See the documentation](https://docs.helpcrunch.com/en/rest-api-v1/search-chats-v1)", version: "0.0.1", type: "source", dedupe: "unique", hooks: { async deploy() { const resourceFn = this.getResourceFn(); const chats = await this.getResources(resourceFn); const previousStatuses = {}; for (const chat of chats) { previousStatuses[chat.id] = chat.status; } this._setLast(previousStatuses); }, }, methods: { ...base.methods, getResourceFn() { return this.helpcrunch.searchChats; }, generateMeta(chat) { const ts = Date.now(); return { id: `${chat.id}${ts}`, summary: `Status Updated for Chat with ID ${chat.id}`, ts, }; }, }, async run() { const previousStatuses = this._getLast(); const currentStatuses = {}; const resourceFn = this.getResourceFn(); const chats = await this.getResources(resourceFn); for (const chat of chats) { currentStatuses[chat.id] = chat.status; if (previousStatuses[chat.id] !== chat.status) { const meta = this.generateMeta(chat); this.$emit(chat, meta); } } this._setLast(currentStatuses); }, }; 

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
HelpCrunch helpcrunchappThis component uses the HelpCrunch app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer

Trigger Authentication

HelpCrunch uses API keys for authentication. When you connect your HelpCrunch account, Pipedream securely stores the keys so you can easily authenticate to HelpCrunch APIs in both code and no-code steps.

About HelpCrunch

One-stop platform to build strong customer relationships

Action

Description:Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask, [See the docs](https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-post)
Version:0.1.24
Key:jira-create-issue

Jira Overview

The Jira API opens up a world of possibilities for automating project management tasks, syncing with other tools, and enhancing data visibility. With Pipedream's integration, you can streamline issue tracking by automatically creating, updating, and searching for issues in Jira, as well as managing projects, sprints, users, and more. This integration not only saves time but also ensures real-time data flow across various platforms, keeping teams in sync and projects on track.

Action Code

import constants from "../../common/constants.mjs"; import utils from "../../common/utils.mjs"; import common from "../common/issue.mjs"; export default { ...common, key: "jira-create-issue", name: "Create Issue", description: "Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask, [See the docs](https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-post)", version: "0.1.24", annotations: { destructiveHint: false, openWorldHint: true, readOnlyHint: false, }, type: "action", props: { ...common.props, updateHistory: { type: "boolean", label: "Update history", description: "Whether the project in which the issue is created is added to the user's **Recently viewed** project list, as shown under **Projects** in Jira.", optional: true, }, projectId: { propDefinition: [ common.props.app, "projectID", ({ cloudId }) => ({ cloudId, }), ], }, issueTypeId: { reloadProps: true, propDefinition: [ common.props.app, "issueType", ({ cloudId, projectId, }) => ({ cloudId, projectId, }), ], }, }, async additionalProps() { const { cloudId, projectId, issueTypeId, } = this; const { projects: [ { issuetypes: [ { fields = {} } = {}, ], }, ], } = await this.app.getCreateIssueMetadata({ cloudId, params: { projectIds: projectId, issuetypeIds: issueTypeId, expand: "projects.issuetypes.fields", }, }); const keys = [ constants.FIELD_KEY.ISSUETYPE, constants.FIELD_KEY.PROJECT, ]; return this.getDynamicFields({ fields, predicate: ({ key }) => !keys.includes(key), }); }, async run({ $ }) { const { // eslint-disable-next-line no-unused-vars app, cloudId, projectId, issueTypeId, updateHistory, historyMetadata, properties, update, additionalProperties, ...dynamicFields } = this; const fields = utils.reduceProperties({ initialProps: { project: { id: projectId, }, issuetype: { id: issueTypeId, }, }, additionalProps: this.formatFields(dynamicFields), }); const params = utils.reduceProperties({ additionalProps: { updateHistory, }, }); const response = await this.app.createIssue({ $, cloudId, params, data: { fields: { ...utils.parseObject(additionalProperties), ...fields, }, historyMetadata: utils.parseObject(historyMetadata), properties: utils.parse(properties), update: utils.parseObject(update), }, }); $.export("$summary", `Issue has been created successfuly. (ID:${response.id}, KEY:${response.key})`); return response; }, }; 

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
JiraappappThis component uses the Jira app.
Cloud IDcloudIdstringSelect a value from the drop down menu.
History MetadatahistoryMetadataobject

Additional issue history details.

Propertiespropertiesstring

Details of issue properties to be add or update, please provide an array of objects with keys and values.

Updateupdateobject

A Map containing the field name and a list of operations to perform on the issue screen field. Note that fields included in here cannot be included in fields.

Additional propertiesadditionalPropertiesobject

Extra properties of any type may be provided to this object.

Update historyupdateHistoryboolean

Whether the project in which the issue is created is added to the user's Recently viewed project list, as shown under Projects in Jira.

Project IDprojectIdstringSelect a value from the drop down menu.
Issue TypeissueTypeIdstringSelect a value from the drop down menu.

Action Authentication

Jira uses OAuth authentication. When you connect your Jira account, Pipedream will open a popup window where you can sign into Jira and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira API.

Pipedream requests the following authorization scopes when you connect your account:

read:jira-workmanage:jira-projectread:jira-userwrite:jira-workmanage:jira-data-providerread:meoffline_accessread:issue-details:jiraread:board-scope:jira-softwareread:webhook:jirawrite:webhook:jiraread:field:jiraread:project:jiradelete:webhook:jirawrite:board-scope:jira-softwareread:board-scope.admin:jira-softwareread:sprint:jira-softwarewrite:sprint:jira-softwareread:field.option:jirawrite:field.option:jiraread:custom-field-contextual-configuration:jira write:custom-field-contextual-configuration:jiramanage:jira-configurationread:jql:jira

About Jira

Jira is the #1 agile project management tool used by teams to plan, track, release, and support great software with confidence

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