Add Emoji Reaction with Bot for Slack API on Ticket Solved (Instant) from Zendesk API

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Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

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Add Emoji Reaction with the Bot for Slack API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Bot for Slack action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add Emoji Reaction action
1. Connect your Bot for Slack account
2. Select a Channel
3. Configure Message Timestamp
4. Select a Icon (emoji)
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.8

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs"; export default { ...common, name: "Ticket Solved (Instant)", key: "zendesk-ticket-solved", type: "source", description: "Emit new event when a ticket has changed to solved status", version: "0.2.8", dedupe: "unique", methods: { ...common.methods, getWebhookName() { return "Ticket Solved Webhook"; }, getTriggerTitle() { return "Ticket Solved Trigger"; }, getTriggerConditions() { return { all: [ { field: "update_type", value: "Change", }, { field: "status", operator: "value", value: "solved", }, ], }; }, }, };

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Emoji Reaction on Bot for Slack

Description:Add an emoji reaction to a message. [See the documentation](https://api.slack.com/methods/reactions.add)

Version:0.0.3

Key:slack_bot-add-emoji-reaction

View on GitHub

Bot for Slack Overview#

The bot for Slack allows you to build rich, interactive bots for Slack workspaces. These bots can respond to messages, post updates, and interact with users in various ways. With the bot for Slack on Pipedream, developers can create automated workflows that trigger on specific events in Slack, such as new messages or reactions, and then perform defined actions, like sending data to other apps or processing the information within Pipedream's serverless platform. This tight integration with Pipedream enables both simple and complex automations, leveraging Pipedream's ability to connect with numerous apps and its powerful built-in code steps.

Action Code#

import component from "@pipedream/slack/actions/add-emoji-reaction/add-emoji-reaction.mjs"; import utils from "../../common/utils.mjs"; /* eslint-disable pipedream/required-properties-type */ /* eslint-disable pipedream/required-properties-name */ export default { ...component, props: utils.buildAppProps({ component, }), key: "slack_bot-add-emoji-reaction", description: "Add an emoji reaction to a message. [See the documentation](https://api.slack.com/methods/reactions.add)", version: "0.0.3", };

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Bot for Slack	`slack`	`app`	This component uses the Bot for Slack app.
Channel	`conversation`	`string`	Select a value from the drop down menu.
Message Timestamp	`timestamp`	`string`	Timestamp of the message to add reaction to. e.g. `1403051575.000407`.
Icon (emoji)	`icon_emoji`	`string`	Select a value from the drop down menu.

Add Emoji Reaction with Bot for Slack API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Bot for Slack, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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