Add Emoji Reaction with Slack (legacy) API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API

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Add Emoji Reaction with the Slack (legacy) API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Slack (legacy) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add Emoji Reaction action
1. Connect your Slack (legacy) account
2. Select a Channel
3. Configure Message Timestamp
4. Select a Icon (emoji)
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.8

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs"; export default { ...common, name: "Ticket Solved (Instant)", key: "zendesk-ticket-solved", type: "source", description: "Emit new event when a ticket has changed to solved status", version: "0.2.8", dedupe: "unique", methods: { ...common.methods, getWebhookName() { return "Ticket Solved Webhook"; }, getTriggerTitle() { return "Ticket Solved Trigger"; }, getTriggerConditions() { return { all: [ { field: "update_type", value: "Change", }, { field: "status", operator: "value", value: "solved", }, ], }; }, }, };

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Emoji Reaction on Slack (legacy)

Description:Add an emoji reaction to a message. [See the documentation](https://api.slack.com/methods/reactions.add)

Version:0.0.16

Key:slack-add-emoji-reaction

View on GitHub

Slack (legacy) Overview#

The Pipedream app for Slack enables you to build event-driven workflows that interact with the Slack API. Once you authorize the app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream app for Slack is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Action Code#

import slack from "../../slack.app.mjs"; export default { key: "slack-add-emoji-reaction", name: "Add Emoji Reaction", description: "Add an emoji reaction to a message. [See the documentation](https://api.slack.com/methods/reactions.add)", version: "0.0.16", annotations: { destructiveHint: false, openWorldHint: true, readOnlyHint: false, }, type: "action", props: { slack, conversation: { propDefinition: [ slack, "conversation", ], description: "Channel where the message to add reaction to was posted.", }, timestamp: { propDefinition: [ slack, "messageTs", ], description: "Timestamp of the message to add reaction to. e.g. `1403051575.000407`.", }, icon_emoji: { propDefinition: [ slack, "icon_emoji", ], description: "Provide an emoji to use as the icon for this reaction. E.g. `fire`", optional: false, }, }, async run({ $ }) { const response = await this.slack.addReactions({ channel: this.conversation, timestamp: this.timestamp, name: this.icon_emoji, }); $.export("$summary", `Successfully added ${this.icon_emoji} emoji reaction.`); return response; }, };

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Slack (legacy)	`slack`	`app`	This component uses the Slack (legacy) app.
Channel	`conversation`	`string`	Select a value from the drop down menu.
Message Timestamp	`timestamp`	`string`	Timestamp of the message to add reaction to. e.g. `1403051575.000407`.
Icon (emoji)	`icon_emoji`	`string`	Select a value from the drop down menu.

Action Authentication#

Slack (legacy) uses OAuth authentication. When you connect your Slack (legacy) account, Pipedream will open a popup window where you can sign into Slack (legacy) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack (legacy) API.

Pipedream requests the following authorization scopes when you connect your account:

channels:historychannels:readchannels:writeemoji:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writereactions:readreactions:writereminders:readreminders:writestars:readteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:userfiles:write:userfiles:readcommandsusers.profile:writeusers.profile:readsearch:read

About Slack (legacy)#

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

More Ways to Connect Slack (legacy) + Zendesk#

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Pipedream makes it easy to connect APIs for Slack (legacy), Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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