客户最多的实操干货：巴西物流4大难点及解决方案全解析
客户最多的实操干货：巴西物流4大难点及解决方案全解析
Most Practical Guide: 4 Major Challenges & Solutions for Brazil Logistics
巴西邮政系统现状
Current Status of Brazil's Postal System
在巴西，所有的国家邮政投递都是通过Correios完成的。Correios是一家自17世纪以来一直运营巴西国家邮政服务的国有公司。
In Brazil, all national postal deliveries are handled by Correios, a state-owned company that has been operating Brazil's postal service since the 17th century.
在跨境平台购物时，巴西消费者可以选择使用邮政服务或快递服务(由私营公司拥有，如联邦快递、UPS等)。但由于价格的原因，他们通常会选择第一个，这也同时会面临一些挑战:
When shopping on cross-border platforms, Brazilian consumers can choose between postal service or express delivery (operated by private companies like FedEx, UPS). However, due to pricing, they usually opt for the former, which comes with certain challenges:
难点1：税收和额外费用
Challenge 1: Taxes and Additional Fees
在巴西，国际包裹如使用Correios的邮政服务，将被征收60%的进口税。然而，根据巴西法律，价值高达50美元的包裹通常不征税。对于快递服务，包裹的进口税是120%，其中包括ICM税和行政税。
In Brazil, international parcels using Correios postal service are subject to 60% import tax. However, parcels valued under $50 are usually tax-exempt according to Brazilian law. For express delivery, the import tax is 120%, including ICM tax and administrative fees.
*重要提示：即使产品的报关金额低于100美元，海关检查员也可以决定对产品收取费用。
*Important Note: Even if the declared value is under $100, customs inspectors may decide to charge fees.
难点2：信息通知不足
Challenge 2: Insufficient Notification
当包裹到达Correios或在等待海关缴纳费用时，许多消费者并不会收到通知，从而导致包裹因未交税而被搁置。
Many consumers don't receive notifications when parcels arrive at Correios or require customs fee payment, leading to parcels being held due to unpaid taxes.
难点3：物流信息不全
Challenge 3: Incomplete Tracking Information
在巴西，消费者经常抱怨他们对国际快递"一无所知"。即使是声称拥有全程物流信息追踪功能的电子包裹、特快专递或快递，也不会在整个物流过程中为用户更新并通知订单的状态。
Brazilian consumers often complain about lack of visibility into international shipments. Even services claiming to offer full tracking don't consistently update order status throughout the delivery process.
难点4：包裹丢失
Challenge 4: Package Loss
经常会遇到国际包裹到达巴西后，找不到收件人而被搁置的情况，这也是消费者要求商家退款的原因之一。
International parcels frequently get held up in Brazil due to unlocatable recipients, which is a major reason for refund requests.
解决方案：LEVE物流服务
Solution: LEVE Logistics Service
LEVE是EBANX旗下的一家物流公司，通过统一物流时间和邮件提醒来应对巴西所面临的物流挑战。
LEVE, a logistics company under EBANX, addresses Brazil's logistics challenges through standardized delivery times and email notifications.
优势1：加速海关清关
Advantage 1: Faster Customs Clearance
在包裹到达巴西之前，LEVE会向巴西海关当局发送描述包裹内容的电子声明，透明的通关过程将有效减少价值低于50美元的包裹在海关的数量。
LEVE submits electronic declarations to Brazilian customs before parcels arrive, significantly reducing customs holds for sub-$50 parcels.
优势2：无包裹处理费
Advantage 2: No Handling Fees
LEVE不收取任何额外费用，包裹也不会在邮局滞留。因此，有效提高了交货时间和减少的包裹损失/退款。
LEVE charges no additional fees and prevents postal office holds, improving delivery times and reducing losses/refunds.
优势3：全程物流追踪
Advantage 3: End-to-End Tracking
LEVE提供超过30次的物流信息检查，而其他船运公司只在某些节点提供物流信息追踪服务。
LEVE provides over 30 tracking updates, compared to limited checkpoints from other carriers.
优势4：减少商品损失
Advantage 4: Reduced Product Loss
有可靠的客户数据收集。符合Correios的标签标准。
Features reliable customer data collection and Correios-compliant labeling.
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