外贸销售全流程解析：从询盘到验货的10个关键步骤
1. 客户询盘处理 | Customer Inquiry Handling
客户在下单前通常会发送订单询盘(Order Inquiry)，业务部门应及时回复，明确产品规格、数量、交货期等关键信息，并提供正式报价单(Proforma Invoice)。
Customers usually send Order Inquiry before placing orders. The sales department should respond promptly with product specifications, quantity, delivery time and provide formal Proforma Invoice.
2. 订单确认 | Order Confirmation
经过洽谈后，收到客户正式的采购订单(Purchase Order)，业务部门需给工厂下达生产指令。
After negotiation, receive customer's formal Purchase Order, then the sales department needs to issue production instructions to the factory.
3. 订单审核 | Order Review
填写出口合同审核表，详细列出预计费用。大额订单或有预付款/佣金条款需总经理审批。
Fill out the Export Contract Review Form with estimated costs in detail. Large orders or those with advance payment/commission terms require GM approval.
4. 生产安排 | Production Arrangement
确认交货期后，业务部门下达生产通知给工厂：
After confirming delivery date, sales department issues Production Notice to factory:
- L/C付款：交货期前1个月确认信用证
- T/T付款：确认定金到账
- D/A付款：需经理确认
- L/C payment: Confirm LC 1 month before delivery
- T/T payment: Confirm deposit received
- D/A payment: Requires manager confirmation
5. 验货安排 | Inspection Arrangement
交货期前1周安排验货：
Arrange inspection 1 week before delivery:
- 客户验货：提前1周预约
- 第三方验货：提前2周联系
- Customer inspection: Schedule 1 week in advance
- Third-party inspection: Contact 2 weeks in advance
6. 单证准备 | Document Preparation
根据工厂装箱资料制作出口合同、商业发票、装箱单等文件。
Prepare export contract, commercial invoice, packing list based on factory packing data.
7. 商检办理 | Commodity Inspection
法定商检产品需提前1周取得商检换证凭单，提供出口合同等资料。
For mandatory inspection products, obtain Inspection Certificate 1 week in advance with export contract and other documents.
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