好评数最多的SEO推广公司柳州：谷歌竞价推广成本高吗？客户失联应对指南
外贸业务员的日常挑战 | Daily Challenges for Foreign Trade Sales
外贸业务员的日常工作主要围绕客户展开。寻找客户、回复客户、跟踪客户，将客户从陌生变为朋友，最终成为合作伙伴。要让客户下单，首先要让客户回复你。
The daily work of foreign trade sales revolves around clients. Finding clients, responding to clients, following up with clients - turning strangers into friends and ultimately business partners. To get an order, you first need to get a reply.
客户突然失联怎么办？ | When Clients Suddenly Go Silent
外贸业务员问："正在跟进的客户突然不回复了，作为外贸小白，我该怎么办？"首先，客户不回复是很正常的，即使你给家人朋友发消息，他们也不一定会及时回复你；其次，可以查看与客户的往来沟通记录，看看客户一般多久会回复你，在什么时间段。
Sales often ask: "My client suddenly stopped replying - as a newbie, what should I do?" First, unresponsiveness is normal - even family and friends don't always reply immediately. Second, review your communication history to understand their usual response patterns.
沟通阶段分析 | Analyzing Communication Stages
你们现在沟通到什么阶段了？报价后没有回复？客户要付款时不回复？还是在确认产品细节时不回复？也就是说，你要搞清楚你跟客户说了什么之后，客户不回复你。
What stage is the communication at? No reply after quotation? Silence when payment is due? Or no response during product specification confirmation? Identify exactly after which message they stopped responding.
多维度跟进策略 | Multi-Channel Follow-up Strategies
最后，如果客户有电话，可以打个电话问候一下。这个时间段客户是否在与家人过圣诞假期？看看客户在社交平台上是否有更新，如果没有更新，可以过一段时间再联系，也可以将你与客户的沟通记录发给你的上司，让上司判断这个客户是否还有必要继续跟踪。
If you have their number, try a courtesy call. Could they be on holiday? Check their social media activity. If inactive, wait before following up. You can also consult your supervisor about whether to continue pursuing this lead.
客户分类管理 | Client Categorization
并不是所有客户都会回复你发的邮件，也不是所有客户都会一直接听你的电话。要对客户进行分类，将重点放在意向较大的客户身上。对于没有意向的客户，可以先聊一些工作之外的话题，以培养信任和双方的感情。
Not all clients will reply to emails or answer calls. Categorize clients and focus on high-potential leads. For less interested clients, build rapport through non-work topics to establish trust.
建立长期关系 | Building Long-term Relationships
与客户沟通就像交朋友一样。如果客户觉得你不错，产品也感兴趣，自然会回复你并下单给你。如果客户觉得你不行，产品也不喜欢，即使你一直给他们发消息，他们也不会回复。在跟踪客户的同时，更要通过客户的回复变化来分析这个客户是否真的想与你合作。
Client communication is like making friends. If they like you and your products, they'll naturally reply and order. If not, no amount of messages will help. Analyze response patterns to gauge genuine interest in collaboration.
