🐛 Source Zendesk Support: handle 429 response behavior when retrying #19967

BenoitHugonnard · 2022-12-01T08:53:06Z

What

Currently, when trying to sync over 100k Organization we encounter a 429 error without retrying (Associated issue).

How

This is happening because over 100k organizations, we are querying pages > 1000 and Zendesk has a different API rates for those pages (10 per minutes instead of 700).
I was able to reproduce the issue locally with my company and by just executing the following script

for i in range(15): resp = requests.get( url="https://*********.zendesk.com/api/v2/organizations?start_time=946684800&page=1011", headers=headers, auth=auth ) status_code = resp.status_code is_response = True if resp else False print(status_code, is_response) >>>200 True 200 True 200 True 200 True 200 True 200 True 200 True 200 True 200 True 200 True 429 False 429 False 429 False 429 False 429 False

🚨 User Impact 🚨

Are there any breaking changes? What is the end result perceived by the user? If yes, please merge this PR with the 🚨🚨 emoji so changelog authors can further highlight this if needed.

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CLAassistant · 2022-12-01T08:53:13Z

All committers have signed the CLA.

marcosmarxm · 2022-12-07T01:08:11Z

airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py

 raise original_exception
 raise DefaultBackoffException(request=request, response=response)
- if response:
+ if response is not None:


@BenoitHugonnard can you explain how this will solve the problem with 429? The change you made doesn't affect any logic.
if response is equal to if response is not None
If I'm not wrong :p

Actually it is the key !

The issue we currently have, is when Zendesk responds with a 429 for organizations, the retry that can only happen if response is never called so Airbyte doesn't wait x seconds before retrying so Uncaught Error (see the associated issue).

The issue is that when we bool check the 429 response we get false but the content is not empty (we still get the headers having the info for the x-retry-after).

If we do this check you'll see :

for i in range(15): resp = requests.get( url="https://*****.zendesk.com/api/v2/organizations?start_time=946684800&page=1011", headers=headers, auth=auth ) status_code = resp.status_code is_response = True if resp is not None else False print(status_code, is_response) >>>200 True 200 True 200 True 200 True 200 True 200 True 200 True 200 True 200 True 200 True 429 True 429 True 429 True 429 True 429 True

Between this and the initial description of the PR, I only changed what I changed in the PR if response turns into if response is not None

https://stackoverflow.com/questions/48347290/why-does-requests-response-object-bool-check-for-200-status-400

Thanks for the info @BenoitHugonnard

marcosmarxm · 2022-12-08T19:42:40Z

@bazarnov can you do the final review for this change in Support Zendesk GA connector?

bazarnov

Make sense, actually! Nice catch!
We didn't face this before, since we don't have lots of data in our sandbox @marcosmarxm

But, still, the version should be bumped and change log should be updated, as well as acceptance tests should pass.

@marcosmarxm will you assist with this?

marcosmarxm · 2022-12-08T20:47:13Z

/test connector=connectors/source-zendesk-support

🕑 connectors/source-zendesk-support https://github.com/airbytehq/airbyte/actions/runs/3651988590
❌ connectors/source-zendesk-support https://github.com/airbytehq/airbyte/actions/runs/3651988590
🐛

marcosmarxm · 2022-12-08T20:54:42Z

/test connector=connectors/source-zendesk-support

🕑 connectors/source-zendesk-support https://github.com/airbytehq/airbyte/actions/runs/3652034017
✅ connectors/source-zendesk-support https://github.com/airbytehq/airbyte/actions/runs/3652034017
Python tests coverage:

Name Stmts Miss Cover -------------------------------------------------------- source_zendesk_support/__init__.py 2 0 100% source_zendesk_support/streams.py 338 29 91% source_zendesk_support/source.py 56 6 89% -------------------------------------------------------- TOTAL 396 35 91% Name Stmts Miss Cover Missing ---------------------------------------------------------------------------------- source_acceptance_test/base.py 12 4 67% 16-19 source_acceptance_test/config.py 140 5 96% 87, 93, 238, 242-243 source_acceptance_test/conftest.py 208 92 56% 36, 42-44, 49, 54, 77, 83, 89-91, 110, 115-117, 123-125, 131-132, 137-138, 143, 149, 158-167, 173-178, 193, 217, 248, 254, 262-267, 275-280, 288-301, 306-312, 319-330, 337-353 source_acceptance_test/plugin.py 69 25 64% 22-23, 31, 36, 120-140, 144-148 source_acceptance_test/tests/test_core.py 398 111 72% 53, 58, 87-95, 100-107, 111-112, 116-117, 299, 337-354, 363-371, 375-380, 386, 419-424, 462-469, 512-514, 517, 582-590, 602-605, 610, 666-667, 673, 676, 712-722, 735-760 source_acceptance_test/tests/test_incremental.py 158 14 91% 52-59, 64-77, 240 source_acceptance_test/utils/asserts.py 39 2 95% 62-63 source_acceptance_test/utils/common.py 94 10 89% 16-17, 32-38, 72, 75 source_acceptance_test/utils/compare.py 62 23 63% 21-51, 68, 97-99 source_acceptance_test/utils/connector_runner.py 133 33 75% 24-27, 46-47, 50-54, 57-58, 73-75, 78-80, 83-85, 88-90, 93-95, 124-125, 159-161, 208 source_acceptance_test/utils/json_schema_helper.py 107 13 88% 30-31, 38, 41, 65-68, 96, 120, 192-194 ---------------------------------------------------------------------------------- TOTAL 1599 332 79%

Build Passed

Test summary info:

All Passed

BenoitHugonnard · 2022-12-09T09:46:26Z

So as this is my first PR, not really sure if I need to do stuff. I don't mind, I'm just not aware of what's expected.

marcosmarxm · 2022-12-09T17:53:37Z

/publish connector=connectors/source-zendesk-support

🕑 Publishing the following connectors:
connectors/source-zendesk-support
https://github.com/airbytehq/airbyte/actions/runs/3659619110

Connector	Did it publish?	Were definitions generated?
connectors/source-zendesk-support	✅	✅

if you have connectors that successfully published but failed definition generation, follow step 4 here ▶️

emilmar · 2022-12-14T11:36:10Z

Is there more left to do @marcosmarxm?

Man it made me happy to see this PR. Excited for this to be released! 🙌 I attempted to develop it myself but I could not even get the dev environment to work locally #noob

validumitru · 2022-12-21T09:05:56Z

hey @BenoitHugonnard and @marcosmarxm , we were affected by this issue with the Zendesk connector failing randomly with 429. However after updating to the latest version the sync just hangs. It probably keeps retrying in the background ?

emilmar · 2022-12-21T09:46:28Z

@validumitru Hi, have a look at the latest posts in this thread #14253
You are correct, it keeps retrying in the background but the logs should still update but they're not. I closed that issue because the original issue has been "fixed" and a new one is out, feel free to create a new issue and @me !

🐛 Handle 429 response behavior when trying to retry

1fec0e8

octavia-squidington-iv added area/connectors Connector related issues bounty community connectors/source/zendesk-support labels Dec 1, 2022

BenoitHugonnard changed the title ~~🐛 Handle 429 response behavior when trying to retry~~ 🐛 Handle 429 response behavior when retrying Dec 1, 2022

marcosmarxm suggested changes Dec 7, 2022

View reviewed changes

marcosmarxm changed the title ~~🐛 Handle 429 response behavior when retrying~~ 🐛 Source Zendesk Support: handle 429 response behavior when retrying Dec 7, 2022

BenoitHugonnard requested a review from marcosmarxm December 7, 2022 15:46

marcosmarxm requested a review from bazarnov December 8, 2022 19:42

marcosmarxm self-assigned this Dec 8, 2022

bazarnov suggested changes Dec 8, 2022

View reviewed changes

Merge branch 'master' into fix/zendesk-support-inc-100k-organizations

dc52a78

bump connector version

cc3b24c

octavia-squidington-iv added the area/documentation Improvements or additions to documentation label Dec 9, 2022

auto-bump connector version

4afd5c4

bazarnov approved these changes Dec 10, 2022

View reviewed changes

Merge branch 'master' into fix/zendesk-support-inc-100k-organizations

6e2828d

marcosmarxm approved these changes Dec 14, 2022

View reviewed changes

marcosmarxm merged commit c8b48b4 into airbytehq:master Dec 14, 2022

BenoitHugonnard deleted the fix/zendesk-support-inc-100k-organizations branch December 14, 2022 13:06

github-actions bot mentioned this pull request Dec 15, 2022

Bump helm chart version reference to 0.43.5 #20526

Closed

octavia-squidington-iii mentioned this pull request Dec 18, 2022

Bump Airbyte version from 0.40.25 to 0.40.26 #20630

Merged

validumitru mentioned this pull request Dec 21, 2022

Source Zendesk Support: organizations sync hangs #20750

Closed

BenoitHugonnard mentioned this pull request Feb 28, 2023

Source Zendesk Support: Issue with more than 100k organizations (Missing Headers) #23580

Closed

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