外贸跟单工作全流程解析：从订单接收到客户反馈
在当今全球化的商业环境中，外贸跟单工作是企业成功开展国际贸易的关键环节。本文将详细介绍专业跟单员的工作流程，帮助您了解如何在网上轻松完成外贸简易跟单。
In today's globalized business environment, foreign trade order follow-up is a crucial link for enterprises to successfully conduct international trade. This article details the professional order follow-up workflow to help you understand how to easily complete simple foreign trade order follow-up online.
1. 订单接收与核对 | Order Receipt and Verification
• 收到订单后及时联系下单人核对信息
• 将订单发送至制作图纸部门并抄送工艺部
• 进行算单、算料和工艺图制作
• 依据平面图制定生产执行单
• 与客户确定预出货日期
• Contact the order placer promptly to verify information upon receipt
• Send the order to the drawing department and cc the process department
• Conduct order calculation, material estimation and process drawing preparation
• Prepare production execution sheet based on floor plan
• Confirm preliminary shipping date with customer
2. 生产执行单制作与排程 | Production Execution Sheet Preparation and Scheduling
• 根据平面图制作生产执行单
• 更新订单生产排程表
• 确保各部门负责人签名确认货期
• 持续跟进生产进度
• Prepare production execution sheet based on floor plan
• Update order production schedule
• Ensure department heads sign to confirm delivery date
• Continuously follow up on production progress
3. 采购与进度监控 | Procurement and Progress Monitoring
• 跟进工艺部在下单后3-4天内下达所有辅料采购单
• 及时寻找合适供应商
• 出货前2天确保所有外采购单到位
• 与客户协调好出货时间
• Follow up with process department to issue all accessory purchase orders within 3-4 days after order placement
• Timely identify suitable suppliers
• Ensure all external purchase orders are received 2 days before shipment
• Coordinate shipping time with customer
4. 发货安排与协调 | Shipping Arrangement and Coordination
• 发货前1-2天与客户商定货运站
• 确定具体发货期
• 如货期有变立即通知各部门
• 提前1-2天将发货通知单给包装部
• 确保发货当天顺利装车
• Determine freight station with customer 1-2 days before shipment
• Confirm specific shipping date
• Immediately notify all departments if delivery date changes
• Provide shipping notice to packaging department 1-2 days in advance
• Ensure smooth loading on shipping day
5. 发货后文件整理 | Post-shipment Documentation
• 整理托运单与装箱清单
• 传真给客户并复印留存
• 在单上注明订单名称
• Organize shipping documents and packing lists
• Fax to customer and keep copies
• Mark order name on documents
6. 客户意见收集 | Customer Feedback Collection
• 每月底整理当月客户意见反馈表
• 确保每个订单都有客户回签
• 收集托运单和装箱清单反馈
• Compile monthly customer feedback forms at month-end
• Ensure each order has customer countersignature
• Collect feedback on shipping documents and packing lists
通过这套完整的跟单流程，企业可以确保外贸订单的高效执行和客户满意度。专业的跟单工作不仅能提升企业形象，还能为后续合作奠定良好基础。
With this complete order follow-up process, enterprises can ensure efficient execution of foreign trade orders and customer satisfaction. Professional order follow-up not only enhances corporate image but also lays a solid foundation for future cooperation.
