User management UI and common tasks

To learn about your users, go to the User management UI and examine specific users for details. You can also go to the Access management UI to examine groups: the roles those groups have, and the users in each group.

To see all your users and their group memberships, you can use NerdGraph.

Note that adding users directly to New Relic means users with a billable user type are immediately billable, regardless of whether those users are Pending and haven't yet logged into New Relic. Options for adding users via the user management UI include:

• On the User management UI, select Add user.

• On the Access management UI, when creating or editing a group, add a user to that group.

  You can also use the Invite users feature. To use that, go to the user menu and click Add user. Details on inviting users:

• If you have Authentication domain permissions, this takes you to the Add users UI, where you can add users directly.

• If you don't have that permission, you can invite a teammate. This requests review by an admin of that user being added to New Relic. Pending invites that haven't been reviewed are marked as Pending invite approval in the user management UI. When an admin reviews an invited user, they complete the Add user workflow and that user is considered added in New Relic.

  Some important points about adding users:

• You can also use our NerdGraph API to manage users.

• If you're using automated user management, you can only add users from your identity provider.

Before changing the user type for a user, we recommend you understand:

• How to decide on a user type.

• How users are calculated, including tips on how to time adding new users, or adjusting their user type.

• User downgrade rules.

• Using automated user management? You have other options for managing user type.

  To change the user type of users in the UI:

1. From the User management UI, click the checkboxes for the users whose user type you want to edit.

2. Once you start selecting users, an option will appear for Edit type.

   You can also edit the user type and group of a specific user by clicking on that user.

   For how to use our API to manage user information, see Manage users with NerdGraph.

   To manage how users upgrade their user type, see the authentication domain settings.

To edit settings for multiple users at a time:

1. Go to the User management UI and select the checkboxes for the users whose group or user type you want to edit.

2. Editing options will appear at the top of the UI.

   Note: if you're using automated user management, groups must be edited from your identity provider.

To import multiple users into New Relic at once, you have these options:

• SCIM provisioning (recommended for ongoing management): Set up automated user management to automatically sync users and groups from your identity provider (such as Azure AD, Okta, or OneLogin) to New Relic. This is the best option for organizations that want to manage users in bulk and keep them synchronized. Requires Pro or Enterprise edition.

• SCIM API (for one-time bulk imports or custom integrations): Use our SCIM API to programmatically create users.

• NerdGraph API (for scripted imports): Use our NerdGraph API to create users individually, which can be scripted for bulk operations.

  Tip

  New Relic doesn't currently support direct CSV or spreadsheet upload for bulk user imports. For bulk importing, use one of the automated methods above.

There are two options for giving your users the ability to manage other users:

• The authentication domain settings grant users organization-wide capabilities related to managing users, groups, and authentication domains.

• The Group admin role is much more constrained: it gives users the ability to add and remove users for a specific group.

  To give organization-wide user management abilities, you can add a user to the default Admin group, which has those settings enabled. You can also create a custom group and give it those settings.

  For a tutorial on common user management tasks, see the user management tutorial.

To delete users: go to the User management UI and select the checkboxes of one or more users. Then click Delete users.

When you delete a user, the following user assets are removed:

• Favorites
• Weekly email settings
• Email opt in/out preferences
• User-specific user keys
• New Relic apps NerdStorage data

To export a list of all users and their details (names, email addresses, current user type, groups, user ID): From the User management UI, click the download icon beside the Add user button. There's an option for downloading a list of all users in that authentication domain.

Alternatively, to export a subset of users, first select the users you want to export, and then hit the download button.

See our user management tutorial.

See the user management tutorial.

You can use a single sign-on identity provider to log in to New Relic using SAML SSO. For bulk user management, you'll also want to use SCIM provisioning (also called automated user management). It enables you to automatically sync users and groups from your identity provider to New Relic.

SCIM provisioning offers these benefits for bulk user management:

• Automatically import and sync large numbers of users from your identity provider

• Keep user information up-to-date automatically

• Manage users and groups centrally from your identity provider

  To set up SAML SSO or SCIM provisioning, refer to Get started with SAML SSO or SCIM. Note that these features require the Pro or Enterprise edition.

See the authentication domain settings.