Frequently Asked Questions

Get answers to the most common questions about MojoAuth's passwordless authentication platform. Whether you're exploring our solutions, implementing authentication, or managing your account, you'll find helpful information here.

What is MojoAuth?

MojoAuth is a modern Customer Identity and Access Management (CIAM) platform that provides passwordless authentication solutions. We help businesses eliminate passwords and implement secure, user-friendly authentication methods including Magic Links, Email OTP, SMS OTP, Passkeys, WebAuthn, and social logins.

How does passwordless authentication work?

Passwordless authentication eliminates the need for traditional passwords by using alternative verification methods:

Magic Links: Users receive a unique, time-limited link via email that logs them in when clicked
Email/SMS OTP: One-time passcodes sent to verified email addresses or phone numbers
Passkeys: FIDO2/WebAuthn-based biometric or device authentication
Social Login: OAuth-based authentication through trusted providers like Google, Facebook, Microsoft

Is MojoAuth suitable for my business size?

Yes! MojoAuth scales from startups to enterprise organizations:

Startups & SMBs: Quick implementation with affordable pricing and essential features
Mid-Market: Advanced customization, multi-brand support, and enhanced security
Enterprise: Dedicated infrastructure, custom SLAs, compliance certifications, and migration assistance

How quickly can I integrate MojoAuth?

Integration time varies by implementation:

Hosted Login Page: 15-30 minutes with minimal coding
SDK Integration: 1-2 hours for basic implementation
Custom Implementation: 1-3 days for full customization
Enterprise Migration: 2-4 weeks with our migration tools and support

What programming languages and frameworks do you support?

MojoAuth provides comprehensive SDKs and libraries for:

Web Frameworks: React, Next.js, Vue.js, Angular, Vanilla JavaScript
Mobile: React Native, Flutter, iOS (Swift), Android (Kotlin/Java)
Backend: Node.js, Python, PHP, Java, .NET, Go, Ruby
CMS/E-commerce: WordPress, Shopify, Magento, WooCommerce, BigCommerce

Security & Compliance

How secure is MojoAuth?

MojoAuth implements enterprise-grade security measures:

Data Encryption: AES-256 encryption at rest, TLS 1.3 in transit
Infrastructure: Multi-region cloud deployment with 99.99% uptime SLA
Authentication Standards: OAuth 2.0, OpenID Connect, SAML 2.0, FIDO2/WebAuthn
Token Security: JWT with RS256 signing, configurable expiration, refresh token rotation
Attack Prevention: Rate limiting, bot detection, brute force protection, suspicious IP throttling
Compliance: SOC 2 Type II, GDPR, HIPAA, ISO 27001, CCPA compliant

Is MojoAuth GDPR compliant?

Yes, MojoAuth is fully GDPR compliant:

Data Processing Agreements (DPA): Available for all customers
Data Residency: Choose where your user data is stored (US, EU, Asia)
User Rights: Built-in support for access, deletion, portability, and consent management
Privacy by Design: Minimal data collection, purpose limitation, and automatic data deletion
Audit Trails: Complete activity logs for compliance reporting

Does MojoAuth support HIPAA compliance?

Yes, MojoAuth offers HIPAA-compliant solutions for healthcare organizations:

Business Associate Agreement (BAA): Available for enterprise plans
PHI Protection: Encrypted storage and transmission of protected health information
Access Controls: Role-based access, multi-factor authentication, audit logging
Compliance Features: Automatic session timeouts, password policies, breach notification

What about PCI DSS compliance?

MojoAuth eliminates password storage, reducing PCI DSS scope. We provide:

Tokenization: Secure token-based authentication without storing credentials
Secure Sessions: Short-lived tokens with secure cookie handling
Audit Logging: Comprehensive logs for compliance requirements
Third-party Validation: Regular security assessments and penetration testing

How does MojoAuth protect against account takeover?

MojoAuth implements multiple layers of protection:

Bot Detection: AI-powered bot identification and blocking
Suspicious IP Throttling: Automatic rate limiting from untrusted sources
Breached Password Detection: Integration with haveibeenpwned and breach databases
Device Fingerprinting: Recognize and validate trusted devices
Anomaly Detection: Machine learning-based unusual activity identification
MFA Options: Multiple authentication factors for high-risk operations

Can I implement Step-Up Authentication?

Yes, MojoAuth supports step-up authentication (contextual MFA):

Risk-Based: Automatically require additional verification for suspicious activity
Transaction-Based: Add authentication for sensitive operations (payments, profile changes)
Time-Based: Re-authenticate after specified inactivity periods
Location-Based: Challenge users accessing from new locations or devices

Pricing & Billing

What is MojoAuth's pricing model?

MojoAuth offers transparent, predictable pricing:

Monthly Active Users (MAU): Pay only for users who log in each month
Tiered Pricing: Discounts at scale with enterprise volume pricing
Feature Packages: Essential, Professional, and Enterprise plans
No Hidden Fees: Transparent pricing with no per-transaction charges

Visit our Pricing Page (opens in a new tab) for current rates.

What are Monthly Active Users (MAUs)?

A Monthly Active User (MAU) is a unique user who authenticates at least once during a calendar month. Multiple logins by the same user count as one MAU. Only users who actively log in are counted—registered but inactive users don't incur charges.

Is there a free trial?

Yes! MojoAuth offers:

Free Plan: Up to 1,000 MAUs forever with core features
Enterprise Trial: 30-day full-feature trial for evaluation
Sandbox Environment: Unlimited testing in development environments
Migration Support: Free migration assistance for qualified enterprise customers

What payment methods do you accept?

We accept all major payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover
ACH/Bank Transfer: Available for annual enterprise contracts
Invoice Billing: Available for enterprise customers (annual commitment required)
Purchase Orders: Accepted for qualified organizations

Can I change plans later?

Yes, you can upgrade or downgrade anytime:

Upgrades: Effective immediately with prorated charges
Downgrades: Applied at the next billing cycle
No Lock-In: Cancel anytime without penalties
Data Portability: Export your data if you decide to leave

What happens if I exceed my MAU limit?

We handle overages gracefully:

Automatic Scaling: Service continues uninterrupted
Overage Charges: Prorated at your current tier rate
Plan Recommendations: We suggest optimal plan upgrades
Usage Alerts: Notifications before reaching limits

Technical Implementation

How do I get started with MojoAuth?

Follow these simple steps:

Sign Up: Create a free account at mojoauth.com (opens in a new tab)
Create Project: Set up your application in the dashboard
Configure Settings: Customize branding, authentication methods, domains
Integrate SDK: Add MojoAuth SDK to your application
Test & Launch: Test in sandbox, then deploy to production

What is the Hosted Login Page?

The Hosted Login Page is a fully-managed, customizable authentication interface:

Zero Coding: No frontend development required
Fully Customizable: Match your brand with custom CSS, logos, colors
Security Managed: We handle all security updates and maintenance
Quick Integration: Just redirect users to our secure login URL
Mobile Responsive: Works perfectly on all devices
Localization: Multi-language support for global users

Can I use my own domain for authentication?

Yes! Custom domains are supported:

Custom Domain: Use auth.yourdomain.com for hosted pages
SSL Certificates: Automatic SSL provisioning via Let's Encrypt
CNAME Configuration: Simple DNS setup process
Brand Trust: Keep users on your domain throughout authentication
Available On: Professional and Enterprise plans

How do I handle JWT tokens?

MojoAuth provides comprehensive token management:

Token Types: Access tokens (short-lived), Refresh tokens (long-lived), ID tokens
Validation: Use our SDKs or validate manually with public keys
Expiration: Configurable lifetimes (default: 1 hour access, 30 days refresh)
Refresh Flow: Seamless token renewal without re-authentication
Revocation: Immediately invalidate tokens via API

What authentication methods can I enable?

MojoAuth supports multiple authentication methods:

Passwordless Methods:

Magic Link (email-based)
Email OTP (6-digit codes)
SMS OTP (phone-based)
Passkeys (FIDO2/WebAuthn)
Biometric Authentication

Social Providers:

Google, Facebook, Microsoft, Apple
GitHub, GitLab, LinkedIn
Twitter, Discord, Slack
50+ providers via OIDC/SAML

Enterprise SSO:

SAML 2.0
OpenID Connect (OIDC)
Active Directory, Okta, Auth0, Azure AD

How do I customize email templates?

Email customization is available through the dashboard:

Visual Editor: Drag-and-drop template builder
HTML Editor: Full HTML/CSS customization for developers
Dynamic Variables: Personalize with user data (name, email, OTP)
Preview & Test: Send test emails before going live
Multi-Language: Create templates for different locales
Brand Assets: Add logos, colors, custom domains

Can I test before going live?

Absolutely! MojoAuth provides robust testing environments:

Sandbox Mode: Separate test environment with full features
Test Credentials: Use test users without consuming MAUs
Webhook Testing: Test event handlers with sample payloads
API Playground: Interactive API testing in documentation
Development Keys: Separate API keys for dev/staging/production

How do I migrate from my current auth provider?

MojoAuth offers comprehensive migration support:

Migration Guides: Detailed documentation for Auth0, Cognito, Firebase, Azure B2C, Stytch
Bulk Import: API-based user data migration with password hash preservation
Just-In-Time Migration: Migrate users during their next login
Hybrid Approach: Combine bulk and JIT strategies
Professional Services: Enterprise migration assistance available

What about webhooks?

MojoAuth provides real-time event notifications via webhooks:

Available Events:

User registration, login, profile updates
Email/phone verification
Password resets (if enabled)
Session events, token refresh
Security events (failed logins, suspicious activity)

Features:

Webhook signature verification
Retry logic with exponential backoff
Event filtering and subscriptions
Multiple webhook endpoints
Detailed event payloads with metadata

Integrations & Compatibility

What platforms can I integrate MojoAuth with?

MojoAuth integrates with virtually any platform:

Web Applications: Any frontend framework or vanilla JavaScript
Mobile Apps: Native iOS, Android, React Native, Flutter
E-commerce: Shopify, WooCommerce, Magento, BigCommerce, PrestaShop
CMS: WordPress, Drupal, Joomla, Ghost
No-Code: Bubble, Webflow, Zapier, Make (Integromat)
Backend: Any language with HTTP client capabilities

Does MojoAuth work with [specific framework]?

Most likely yes! MojoAuth uses standard protocols:

OAuth 2.0 / OpenID Connect: Industry-standard authentication
REST API: Universal compatibility with any HTTP client
JWT Tokens: Standard token format supported everywhere
Webhooks: Real-time notifications to any endpoint

If you don't see an SDK for your framework, you can use our REST API or request SDK development.

Can I use MojoAuth with multiple applications?

Yes! MojoAuth supports multi-application architectures:

Multiple Applications: Manage separate apps in one dashboard
Shared User Base: Single sign-on across your applications
Different Auth Methods: Configure different methods per app
Separate Branding: Custom branding for each application
Unified Analytics: Cross-application user insights

Does MojoAuth support Single Sign-On (SSO)?

Yes, MojoAuth provides comprehensive SSO capabilities:

As Identity Provider (IdP):

Provide SSO to your applications using OIDC/SAML
Single authentication for multiple apps
Centralized user management

As Service Provider (SP):

Integrate with enterprise IdPs (Okta, Azure AD, OneLogin)
Support SAML 2.0 and OIDC protocols
Automatic user provisioning (SCIM)

Can I integrate with CRM and marketing tools?

Yes! MojoAuth integrates with popular business tools:

Direct Integrations:

Salesforce, HubSpot, Intercom
Segment, Mixpanel, Amplitude
Mailchimp, SendGrid, Twilio

Via Webhooks:

Real-time user data sync
Triggered workflows on auth events
Custom integrations with any system

Via Zapier/Make:

3,000+ app integrations
No-code workflow automation
Event-driven data sync

How do I integrate with my existing database?

MojoAuth can work alongside your existing database:

Approaches:

MojoAuth as Primary: Store user identity in MojoAuth, sync to your database
Hybrid: MojoAuth handles auth, you store application data
Just-In-Time Provisioning: Create local accounts after MojoAuth login
Webhooks: Real-time sync using webhook events
API Sync: Periodic synchronization via Management API

Account Management & Support

How do I add team members to my account?

Add team members through the dashboard:

Navigate to Settings → Team Members
Click Invite Member and enter their email
Assign role (Admin, Developer, Read-Only, Billing)
They'll receive an invitation email

Role Permissions:

Admin: Full access including billing and team management
Developer: Technical configuration, no billing access
Read-Only: View-only access for reporting
Billing: Manage subscriptions and payment methods

Can I have multiple environments?

Yes! MojoAuth supports multiple environments:

Development: Test and development with sandbox mode
Staging: Pre-production testing with separate API keys
Production: Live environment with real users
Separate Configuration: Different settings per environment
Easy Promotion: Copy configurations between environments

How do I monitor usage and analytics?

The MojoAuth dashboard provides comprehensive analytics:

User Analytics:

Total users, active users (DAU/MAU), new registrations
Authentication method breakdown
Geographic distribution
Login success/failure rates

Performance Metrics:

Response times and uptime
API request volumes
Error rates and types

Security Insights:

Failed login attempts
Suspicious activity alerts
Bot detection statistics

Custom Reports: Export data for custom analysis or integrate with BI tools.

What support options are available?

MojoAuth provides multiple support channels:

All Plans:

Documentation: Comprehensive guides and API references
Community Forum: Peer-to-peer support and discussions
Email Support: [email protected] (response within 24-48 hours)

Professional & Enterprise Plans:

Priority Email: Faster response times (8-12 hours)
Live Chat: Real-time support during business hours
Phone Support: Direct access to technical team
Dedicated Account Manager: Enterprise customers only
Custom SLAs: Guaranteed response times

How do I report a security issue?

Security is our top priority. To report vulnerabilities:

Security Email: [email protected] (monitored 24/7)
Bug Bounty: Participate in our responsible disclosure program
Encryption: Use our PGP key for sensitive communications
Response Time: Critical issues acknowledged within 4 hours

Can I export my user data?

Yes, you maintain full control of your data:

User Export: Export all user data via dashboard or API
Format Options: JSON, CSV, or custom format
Bulk Export: Download complete user database
Scheduled Exports: Automate regular backups
GDPR Compliance: User data portability built-in

What happens to my data if I cancel?

You retain access to your data:

Grace Period: 30 days to export data after cancellation
Data Export: Full user data export available
Data Deletion: All data permanently deleted after 90 days (unless required for legal compliance)
Reactivation: Reactivate within 30 days with no data loss

Global & Localization

Does MojoAuth support international users?

Yes! MojoAuth is built for global applications:

Multi-Region Hosting: Data centers in US, EU, Asia-Pacific
Data Residency: Choose where user data is stored
International Phone Numbers: Support for 200+ countries
Email Delivery: Optimized deliverability worldwide
CDN: Global content delivery for fast load times

What languages does MojoAuth support?

MojoAuth supports 30+ languages:

UI Localization: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Chinese, Japanese, Korean, Arabic, Hindi, and more.

Custom Translations: Add your own language files or customize existing translations.

Automatic Detection: Browser language detection with fallback options.

Can users authenticate with international phone numbers?

Yes! SMS OTP supports international numbers:

200+ Countries: Worldwide SMS delivery coverage
E.164 Format: Automatic phone number formatting
Country Code Detection: Smart country selector
Competitive Pricing: Transparent per-SMS rates by region
Fallback Options: Email OTP if SMS unavailable

How is data residency handled?

MojoAuth provides flexible data residency options:

Region Selection: Choose US, EU, or Asia-Pacific during setup
Data Sovereignty: User data stored in selected region
Compliance: Meets regional data protection requirements (GDPR, CCPA, etc.)
Migration: Move data between regions if needed (Enterprise)

Performance & Reliability

What is MojoAuth's uptime SLA?

MojoAuth guarantees high availability:

Standard Plans: 99.9% uptime (< 43 minutes downtime/month)
Enterprise Plans: 99.99% uptime (< 4 minutes downtime/month)
Monitoring: 24/7 system monitoring with automatic failover
Status Page: Real-time status at status.mojoauth.com
Incident Response: Rapid response team for critical issues

How fast is authentication?

MojoAuth is optimized for speed:

Average Response Time: < 200ms for token validation
Global CDN: Edge caching for 50ms load times worldwide
Database Performance: High-availability, multi-region databases
Concurrent Users: Supports millions of simultaneous authentications
Load Testing: Regular performance testing and optimization

What are the rate limits?

Rate limits protect system stability:

Default Limits (per minute):

Authentication API: 100 requests per IP
Management API: 1,000 requests per API key
User Registration: 50 per IP address
OTP Requests: 5 per user

Enterprise Limits:

Custom rate limits based on your needs
Burst capacity for traffic spikes
Dedicated infrastructure options

How does MojoAuth handle traffic spikes?

MojoAuth auto-scales to handle varying loads:

Auto-Scaling: Automatic capacity adjustment
Load Balancing: Intelligent traffic distribution
Burst Capacity: Handle 10x normal traffic
Pre-Scaling: Notify us of planned events (product launches, sales)
Traffic Analysis: Predictive scaling based on patterns

Is there a backup and disaster recovery plan?

Yes, comprehensive disaster recovery:

Automated Backups: Hourly snapshots, 30-day retention
Multi-Region Replication: Real-time data replication
Failover: Automatic failover to backup regions
Recovery Time Objective (RTO): < 15 minutes
Recovery Point Objective (RPO): < 5 minutes of data loss
Regular Testing: Quarterly disaster recovery drills

Migration & Switching

Can I migrate from [auth provider] to MojoAuth?

Yes! We provide migration guides for popular providers:

Auth0: Complete bulk and JIT migration support
Firebase Authentication: User and configuration migration
AWS Cognito: Automated migration with minimal downtime
Azure AD B2C: Enterprise-grade migration assistance
Stytch: Passwordless user migration
Custom Solutions: API-based migration for any provider

Will I lose users during migration?

No! Our migration strategies ensure zero user loss:

Bulk Migration: Pre-migrate users with preserved authentication
Just-In-Time: Migrate users transparently during next login
Hybrid Approach: Combine strategies for optimal results
Validation Tools: Verify complete data transfer
Rollback Plan: Safety net if issues arise

How long does migration take?

Migration timeline depends on your approach:

Small Apps (< 10K users): 1-2 weeks
Medium Apps (10K-100K users): 2-4 weeks
Large Apps (> 100K users): 4-8 weeks
Enterprise: Custom timeline with dedicated support

Phases: Assessment (3-5 days) → Development (1-2 weeks) → Testing (3-5 days) → Production Migration (1-3 days) → Validation (1 week)

Do you offer migration assistance?

Yes! Multiple levels of support:

Self-Service: Comprehensive documentation and scripts
Community Support: Forum assistance from experienced users
Professional Services: Dedicated migration team for enterprise (additional cost)
Free Consultation: 1-hour migration planning call
Success Team: Post-migration optimization support

Mobile & App-Specific

Does MojoAuth work on mobile apps?

Yes! MojoAuth fully supports mobile applications:

Native SDKs: iOS (Swift), Android (Kotlin/Java)
Cross-Platform: React Native, Flutter, Ionic, Xamarin
Biometric Auth: Face ID, Touch ID, fingerprint support
Deep Linking: Seamless magic link handling
Offline Support: Token caching for offline access

How do I implement biometric authentication?

Biometric auth uses device-native capabilities:

Passkey Registration: User registers device with biometric
WebAuthn/FIDO2: Industry-standard protocol support
Fallback Options: Alternative auth if biometric unavailable
Cross-Device: Sync passkeys across user's devices
Security: Biometric data never leaves the device

Supported on iOS 14+, Android 9+, modern browsers.

Can users authenticate in mobile webviews?

Yes, with some considerations:

Embedded Browsers: Works in most webview implementations
OAuth Flow: Standard redirect-based authentication
Cookie Handling: Automatic session management
Deep Linking: Return users to app after authentication
Best Practice: Use native SDKs for better UX

Does MojoAuth support Progressive Web Apps (PWAs)?

Absolutely! MojoAuth works seamlessly with PWAs:

Service Workers: Compatible with offline-first PWAs
Web Push: Integrate with push notification permissions
Install Prompts: Authenticate before app installation
Add to Homescreen: Persistent authentication across launches
Credential Management API: Browser-native credential storage

Advanced Features

What is SCIM provisioning?

SCIM (System for Cross-domain Identity Management) automates user provisioning:

Automatic Sync: Enterprise IdP to MojoAuth user sync
Real-Time Updates: Immediate user creation/updates/deletion
Group Management: Sync organizational groups and roles
Compliance: Automatic deprovisioning when employees leave
Supported IdPs: Okta, Azure AD, OneLogin, and more

Available on Enterprise plans.

Can I implement custom authentication flows?

Yes! MojoAuth supports custom flows:

Actions/Hooks: Execute custom code during auth lifecycle
Rules Engine: Define conditional authentication logic
Custom API: Build completely custom flows with our API
Progressive Profiling: Collect user data over time
Step-Up Auth: Context-based additional verification

What is the difference between OAuth and OIDC?

Both are authentication protocols MojoAuth supports:

OAuth 2.0:

Authorization framework for delegated access
Used for: Social login, API access delegation
Returns: Access tokens for API calls

OpenID Connect (OIDC):

Identity layer built on OAuth 2.0
Used for: User authentication and SSO
Returns: ID tokens with user information

MojoAuth Implementation: Supports both protocols with automatic selection based on your use case.

How do I implement social login?

Social login setup is straightforward:

Enable Provider: Turn on desired providers in dashboard
OAuth Configuration: Enter Client ID/Secret from provider
Scope Selection: Choose user data to request
Button Integration: Add social login buttons to your UI
Profile Mapping: Map provider data to your user model

Supported: Google, Facebook, Microsoft, Apple, GitHub, LinkedIn, Twitter, and 50+ more.

What are Custom Claims?

Custom Claims let you add application-specific data to tokens:

User Metadata: Include custom user properties in JWT
Role-Based Claims: Add user roles and permissions
Dynamic Claims: Calculate claims during authentication
Namespace Protection: Avoid claim name collisions
Standards Compliance: Follow OIDC specification

Use for: Authorization, personalization, application context.

Can I implement account linking?

Yes! MojoAuth supports multiple authentication methods per user:

Primary Account: Link social logins to primary email account
Multiple Identities: Same user with different login methods
Account Merging: Combine duplicate accounts
Identity Management: Users can view/manage linked accounts
Security: Verify ownership before linking

Customization & Branding

How much can I customize the login experience?

MojoAuth offers extensive customization:

Hosted Page Customization:

Custom CSS and JavaScript
Logo, colors, fonts, backgrounds
Layout modifications
Custom form fields
Multi-language content

Email Templates:

Full HTML/CSS editing
Dynamic content with variables
Brand-matched designs
Multi-language versions

Limitations: Professional and Enterprise plans have fewer restrictions.

Can I use my own UI instead of the hosted page?

Yes! Build completely custom interfaces:

API Integration: Use our REST API directly
SDK Integration: Use our SDKs in your custom UI
Full Control: Design exactly what you want
Embedded Components: Drop-in UI components (optional)
Authentication Logic: We handle security, you control appearance

How do I add custom fields to registration?

Add custom fields through dashboard or API:

Define Fields: Create custom user properties
Add to Form: Include in registration/profile forms
Validation Rules: Set required, format, constraints
Storage: Stored in user metadata
Access: Available in tokens and user profiles

Common uses: Company name, job title, preferences, consent tracking.

Can I customize email sender domain?

Yes, custom email domains improve deliverability:

Custom From Address: Use [email protected]
SPF/DKIM/DMARC: Automatic DNS configuration guidance
Verified Sender: Domain verification process
Improved Deliverability: Better inbox placement
Brand Trust: Recipients see your domain

Available on Professional and Enterprise plans.

📈 Analytics & Insights

What analytics does MojoAuth provide?

Comprehensive authentication analytics:

User Metrics:

Daily/Monthly Active Users (DAU/MAU)
New registrations and growth trends
User retention and churn rates
Login frequency distribution

Authentication Analytics:

Method breakdown (magic link, OTP, social)
Success vs. failure rates
Average authentication time
Geographic distribution

Security Analytics:

Failed login attempts
Blocked bot traffic
Suspicious activity alerts
Breached password detections

Custom Reporting: Export data or integrate with analytics platforms.

Can I integrate with Google Analytics or other tools?

Yes! Multiple integration options:

Google Analytics: Track auth events as conversions
Segment: Send all auth events to Segment
Mixpanel/Amplitude: User behavior analytics
Custom Webhooks: Send events to any analytics platform
Data Export: Regular exports to your data warehouse

How do I track conversion rates?

Track auth-related conversions:

Registration Funnel: Monitor drop-off at each step
Authentication Method: Compare conversion by method
A/B Testing: Test different auth flows
Time-to-Register: Measure friction in signup process
Custom Events: Track application-specific conversions

Can I create custom reports?

Yes, multiple approaches:

Dashboard Filters: Filter built-in reports by date, method, location
API Export: Extract raw data via Management API
Scheduled Exports: Automatic daily/weekly data exports
BI Integration: Connect to Tableau, Looker, Power BI
Custom Queries: SQL access for enterprise customers

Partnership & Reseller

Do you have a partner or reseller program?

Yes! MojoAuth offers partnership opportunities:

Agency Partners:

Build client applications with MojoAuth
Special pricing and support
Co-marketing opportunities
Technical training and certification

Technology Partners:

Integration partnerships
Joint solution development
Marketplace listings
API collaboration

Resellers:

White-label options (Enterprise)
Volume discounts
Partner portal access
Sales and technical enablement

Contact [email protected] for details.

Can I white-label MojoAuth?

Yes, white-labeling is available for Enterprise customers:

Custom Branding: Remove all MojoAuth branding
Custom Domains: Use your domain throughout
Private Deployment: Dedicated infrastructure option
Custom Documentation: Branded developer docs
OEM Agreements: Resell under your brand

Do you offer referral incentives?

Yes! Our referral program rewards advocates:

Referral Credits: Earn credits for successful referrals
Revenue Share: Ongoing revenue share for agencies
Public Recognition: Featured in our partner showcase
Early Access: New feature beta access

Future & Roadmap

What's on your product roadmap?

We're constantly evolving. Upcoming features include:

Enhanced Passkey Support: Multi-device sync improvements
Advanced Bot Detection: ML-powered threat detection
Identity Verification: Built-in KYC/AML capabilities
Decentralized Identity: Web3 and blockchain identity support
AI-Powered Security: Behavioral biometrics and risk scoring
More Integrations: Expanded CRM, CMS, and no-code platform support

Vote on features at feedback.mojoauth.com

Do you support Web3 / blockchain authentication?

Web3 support is in development:

Wallet Connect: Ethereum, Polygon, Solana wallet login
NFT Gating: Token-based access control
Decentralized Identity: DID/Verifiable Credentials support
Smart Contract Integration: On-chain identity verification
Hybrid Approach: Combine Web3 with traditional auth

Beta available Q1 2026.

Will you support [specific feature]?

We love hearing feature requests:

Feature Requests: Submit at feedback.mojoauth.com
Community Voting: Popular requests prioritized
Enterprise Requests: Custom development for enterprise customers
Roadmap Visibility: Public roadmap with estimated timelines
Beta Programs: Early access to new features

How do you handle feature deprecation?

We prioritize backward compatibility:

Long Deprecation Cycles: Minimum 12-month notice
Migration Guides: Detailed upgrade documentation
Version Support: Maintain older API versions
Backward Compatibility: Avoid breaking changes
Communication: Email and dashboard notifications

Contact & Support

How do I contact MojoAuth?

Multiple ways to reach us:

General Inquiries:

Email: [email protected]
Website: mojoauth.com/contact (opens in a new tab)

Technical Support:

Email: [email protected]
Documentation: docs.mojoauth.com
Community Forum: community.mojoauth.com

Sales:

Email: [email protected]
Schedule Demo: mojoauth.com/demo (opens in a new tab)

Security Issues:

Email: [email protected] (urgent issues)

What are your support hours?

Support availability varies by plan:

All Plans:

Email support: 24/7 submission, 24-48 hour response
Documentation: 24/7 self-service
Community Forum: Peer support 24/7

Professional & Enterprise:

Priority Support: 8-12 hour response
Live Chat: Mon-Fri 9am-6pm (your timezone)
Phone Support: Business hours
Emergency Line: 24/7 for critical issues (Enterprise)

Where can I find documentation?

Comprehensive docs available at:

Developer Docs: docs.mojoauth.com
API Reference: docs.mojoauth.com/api-reference
Integration Guides: Framework-specific tutorials
Video Tutorials: YouTube channel
Sample Projects: GitHub repositories

Is there a community forum?

Yes! Join our growing community:

Community Forum: community.mojoauth.com
Discord Server: Real-time chat with developers
Stack Overflow: Tag questions with mojoauth
GitHub Discussions: Open-source collaboration

Can I request a feature demo?

Absolutely! We offer personalized demos:

General Demo: 30-minute product overview
Technical Deep-Dive: 60-minute technical exploration
Custom Demo: Tailored to your specific use case
Proof of Concept: Test drive with your requirements

Schedule at mojoauth.com/demo (opens in a new tab)

Resources & Learning

Are there training materials available?

Yes, comprehensive learning resources:

Documentation: Step-by-step implementation guides
Video Tutorials: YouTube channel with walkthroughs
Webinars: Monthly live training sessions
Certification: Developer certification program (coming soon)
Sample Code: GitHub repositories with examples
Blog: Technical articles and best practices

Do you offer professional services?

Yes, for complex implementations:

Migration Services: Expert-led migration from other platforms
Custom Development: Unique authentication requirements
Security Audit: Authentication security review
Performance Optimization: Scale optimization
Training: Team training and workshops
Dedicated Support: Extended support contracts

Contact [email protected] for pricing.

Where can I see example implementations?

Multiple resources available:

Sample Projects: GitHub.com/mojoauth/examples
CodeSandbox: Interactive code examples
Integration Guides: Framework-specific tutorials
Case Studies: Real-world implementation stories
Video Demos: Screen recordings of integrations

Is there a certification program?

Coming soon! Planned offerings:

MojoAuth Developer Certification: Core implementation skills
Security Specialist: Advanced security patterns
Migration Expert: Platform migration expertise
Integration Partner: Partner certification program

Still Have Questions?

Can't find what you're looking for? We're here to help:

📧 Email: [email protected]
💬 Live Chat: Available in dashboard (Professional & Enterprise plans)
📚 Documentation: docs.mojoauth.com (opens in a new tab)
🎯 Schedule a Call: mojoauth.com/demo (opens in a new tab)

Last Updated: November 2025
Version: 2.0

This FAQ is regularly updated. For the most current information, visit our documentation (opens in a new tab) or contact support.