为什么谷歌推广没效果?外贸人必看的7大催单技巧
在外贸交易中,业务员争取订单实际上是在参与一场涉及多方利益的较量。最终的销量才是硬道理。即使客户签署了订单协议,只要款项未到账,所有努力都可能白费。
In export trade, salespeople are actually participating in a multi-party interest game. Final sales volume is the ultimate truth. Even if the customer signs the order agreement, all efforts may be in vain until payment is received.
一、保持正确心态 | Maintaining the Right Mindset
对于外贸从业者而言,催促订单的环节令人焦虑不安。当产品触及客户需求痛点时,必须抓住机会运用各种策略推进订单落实。
For export practitioners, the order-pushing stage can be anxiety-inducing. When your product hits the customer's pain points, you must seize the opportunity to use various strategies to push the order through.
二、客户不下单的7大原因 | 7 Reasons Customers Don't Place Orders
- 转向竞争对手:通过突出产品质量和服务水平来争取
- 资金问题:表现出理解与支持
- 销售业绩不佳:通过优惠和产品改进解决
- 产品变更:及时进行双向沟通
- 商业习惯拖延:加强沟通理解客户心理
三、7大高效催单技巧 | 7 Effective Order-Pushing Techniques
1. 巧妙引导 | Skillful Guidance
通过提问引导客户:"您更喜欢哪种包装颜色?"
2. 了解客户状态 | Understanding Customer Status
判断客户是否准备下单或仍有疑虑
3. 更新进度 | Updating Progress
告知原料已备妥,收到定金即可生产
4. 施加压力 | Applying Pressure
提醒旺季价格可能上涨,交货期延长
5. 突出优势 | Highlighting Advantages
展示售后服务和产品价值
6. 销售实例 | Sales Examples
建立信任解决客户疑虑
7. 直接表达 | Direct Communication
明确告诉客户不下单的风险
核心提示:深入理解客户需求,避免跟进变成困扰。
Key Tip: Deeply understand customer needs to avoid turning follow-ups into annoyances.
