TELUS Digital

Is your financial crime and compliance program ready for what’s next? With fraud losses climbing and AI-powered schemes on the rise, compliance leaders need a clear view of their program’s strengths and vulnerabilities — and a plan to stay ahead. This 10-question financial crime and compliance (FCC) maturity assessment helps you: • Benchmark where your program stands across four maturity tiers • Identify gaps in your AML, fraud detection and emerging risk controls • Understand what a leading FCC program looks like • Get clear next steps to strengthen resilience Benchmark your program. Identify your next move. Access it here: https://lnkd.in/gtpJEEC3

🏆TELUS Digital has been named a Leader in the 2025 NelsonHall NEAT Evaluation for CX Services Transformation across all four market segments evaluated: overall capabilities, CX improvement, cost optimization and revenue generation. “The main lever for every CX transformation journey today is converting AI deployments into business outcomes,” notes Ivan Kotzev, lead CX analyst at NelsonHall. “TELUS Digital’s Fuel iX™ platform and its mature AI enablement practice are empowering organizations with operational, agent and customer augmentations addressing target needs for AI-driven engagement, asynchronous communication and digital innovation.” Learn more about this recognition in today’s press release: https://lnkd.in/gbU2yBQB

Nearly four-in-ten (39%) customer experience (CX) decision-makers plan to increase their CX investments above inflation in 2026, according to Forrester. But where should that investment go? Forrester’s Budget Planning Guide 2026: Customer Experimentation identifies several areas for experimentation. Keep in mind that experimentation doesn’t mean wasteful spending. We know CX leaders face scrutiny and are under pressure to show the ROI of their initiatives. That’s why TELUS Digital helps partners identify opportunities for strategic experiments within their customer experience programs Want the full Forrester guide? Access it here: https://lnkd.in/giNq3r_2

The AI market is booming, but research has shown that 42% of companies are abandoning their AI initiatives before production. The key to success isn’t just adopting AI, but strategically matching the right solution to your specific needs for autonomy, task complexity and risk tolerance. Misapplication can lead to lost investment and an erosion of trust. Looking to ensure your AI initiatives deliver? The answer is in asking the right questions. Get the playbook for matching the perfect AI solution to your needs from our Global SVP, Service and Delivery, Jamie Timm, in this Fast Company article: https://lnkd.in/gdKXhXSF

🌆 Chicago, ready to raise a glass? We’re wrapping up Agentforce World Tour Chicago with an exclusive Happy Hour at Woven + Bound in the Marriott Marquis Hotel! 📅 Tuesday, December 16 📍 2121 S. Prairie Ave., Chicago, IL 60616 🕰️ 5:00 – 8:00 PM 🥂 Drinks, snacks, and incredible views — all on us. Meet and mingle with peers across industries as we toast to innovation and explore how agentic AI is transforming business. Spots are limited — don’t miss out! 👉 RSVP now and join us at the top: https://lnkd.in/gxZiFbqB

How do you test the resilience of generative AI systems against dynamic threat scenarios? Gain insights on technical AI red teaming principles, informed by the methodologies our experts use when stress-testing clients' models. Explore: • Why traditional security approaches fall short for GenAI systems and the unique architectural vulnerabilities of LLMs • How diverse expert teams — from trust and safety specialists to domain experts and machine learning engineers — are needed in order to cover a variety of use cases. • A multi-dimensional taxonomy covering five critical risk categories: adversarial attacks, alignment risks, data risks, interaction risks and knowledge risks • For security leaders and AI developers building responsible AI systems, this deep dive explores methodologies and the strategic thinking behind effective safety measures. Read the article: https://lnkd.in/gfRPueSh

Congratulations to our partners at Zendesk on their new strategic collaboration with Amazon Web Services (AWS), and on being named AWS Customer Experience Partner of the Year! TELUS Digital recently transformed customer support for a leading telecommunications client by deploying 24/7 asynchronous messaging powered by Zendesk Contact Center on the AWS secure, global infrastructure. “The results included a five percentage point increase in First Contact Resolution and a 50 percent reduction in after-contact work time,” shares Jamie Timm, SVP, global delivery and operations, TELUS Digital, in the news release. We look forward to future collaboration and innovation!

"If you want relationships, you have to be relational in your behaviors." 💡 On “Questions for now”, Joey Coleman, author of “Never Lose a Customer Again,” reveals: ✅ Why customer churn is prone to happen within the first 100 days of purchases ✅ The difference between transactional and relational behaviors ✅ What it actually takes to make customers feel valued 🎧 Listen for more insights on customer retention from Joey: https://lnkd.in/gFx-924h

A big thank you to all of our incredible volunteers who partnered with WWF-Romania and Club Clorofila to create a welcoming oasis for pollinating insects in the Map Museum garden. Together, we: 🏫 Learned about the best plants for pollinators from horticulturists 💧 Uprooted, mulched and watered the soil 🪴 Planted new flora Check out some highlights from the Pollinator Planting Event below. Photos courtesy of Lavinia Cioacă. cc: TELUS Digital Romania

🗽Join us on Wednesday, December 10 at 5:00 PM to wrap up day one of the Agentforce World Tour New York! Following a full day of innovation and inspiration, unwind with complimentary drinks, snacks and engaging conversation at our exclusive Happy Hour at Kyma Hudson Yards. Connect with fellow attendees, industry peers and our AI and Salesforce experts in a relaxed, social setting. Spaces are limited — don’t miss your chance to toast to a great start to Agentforce World Tour New York! 👉 Reserve your spot now: https://lnkd.in/gxyb5Kyz