Full Fibre is the UK’s most reliable broadband technology: based on the Ofcom UK Home Broadband Performance report (published September 2023). Up to 10x faster: a comparison of Sky Business Full Fibre with 900 Mbps vs average actual download speed of UK residential fixed broadband services (69.4Mbps; Ofcom UK Home Broadband Report, published 14 September 2023). . Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020).
General Voice:
Unlimited UK calls: Included with Advanced, Ultimate or Ultimate Plus packs or as an optional extra for customers with Essential, includes calls to 01, 02, 03, UK mobiles and Isle of Man numbers (excludes Channel Islands, indirect access, dial-up internet & 070 numbers) – subject to Sky’s Acceptable Use Policy. See our tariff guide, for details of our pay per use call charges. Premium rate numbers blocked by default. Block may be lifted via My Account. Premium rate numbers & international numbers charged separately - see our tariff guide. Restrictions: in the event of a power failure or broadband outage, calls to emergency services using VOIP technology via your broadband won’t be possible (even if you have 4G backup). Compatibility: You are responsible for ensuring that security alarms or other critical business services are compatible & will continue to work in an outage. Speed guarantee does not apply to 4G backup. Voice Lines: Essential, Advanced and Ultimate Broadband and Talk packs include 1 digital phone line. Ultimate Plus packs include up to 2 digital phone lines. Additional lines cost £10 (plus VAT) per month for each new line. Plus, a one-off £10 (plus VAT) activation fee, per line. Add-ons (available with both Broadband and Voice and Broadband Only packages):
4G Back Up: Requires 4G, Available with Broadband and Voice and Broadband Only packages. Included with Advanced, Ultimate and Ultimate Plus packages at no extra cost. Available as optional add on with Essential at a cost of +£12 per month..
SecurityEdge: included at no extra cost with Ultimate and Ultimate Plus pack. Compatible router required. Available as an add-on for Essential and Advanced pack, cost +£9 month. SecurityEdge will not work if connected via a VPN or a non-Sky Business DSNS server and
certain web filtering features will not be available on the 4G Dongle. Term: add at any time. 30-days’ prior notice required to remove SecurityEdge add-on.
Static IP: Included at no extra cost with Ultimate and Ultimate Plus packages. Available as an optional add on for Essential and Advanced packs at a of cost +£5.00 a month. Address is owned by Sky Business. Static IP service will not be available during a broadband outage, even if you have 4G backup. Term: add at any time. 30-days’ prior notice required to remove Static IP. Once removed, Static IP address cannot be reinstated. Should you remove then add a Static IP add-on more than once within a 12-month period, an admin charge may apply see our tariff guide.
International calls (available with Broadband and voice packages only. Included for no extra cost with Ultimate Plus. Available as an optional add on for Essential, Advanced and Ultimate packages at a cost of +£12 per month): includes 500 minutes of calls to international landlines and mobiles in 48-popular destinations, after which Sky’s standard international rates apply, see our tariff guide. Calls which are not included shall be billed in arrears. Sky will pro-rate your international call allowance and fee to reflect the period you received the service. You may see an adjustment on your next monthly bill. Term: Add at any time. 30-days’ prior notice required to remove your service. If you remove then add calls pack more than once within 12-months, an admin charge may apply, see our tariff guide.
Call Divert: available with Broadband and voice packages only. Included for no extra cost with Ultimate and Ultimate Plus packages. Available as an optional add on for Essential and Advanced packages at a cost of + £2.50 per month. Call us on 03337 597 590 to add to your Sky package.
Incoming Call Management: available with Broadband and Voice packages only. Included for no extra cost with Ultimate Plus. Available as an optional add on for Essential, Advanced and Ultimate packages at a cost of +£2.50 per month. Call us on 03337 597 590 to add to your Sky package.