"Awaiting Netlify DNS" stuck here

[Melvin]

Hi @mhoussein99999,

Thanks for reaching out and welcome to Netlify’s Support Forums!

Looking at the site, I see that the domain is setup for a Netlify DNS Zone, however, the Netlify name servers mentioned here are not configured, only a2hosting.com name servers are configured.

This makes the DNS Zone inactive which can cause issues with provisioning an SSL Certificate. This is mentioned, along with the fix, in this Support Guide:

[Support Guide] How to detect and fix inactive Netlify DNS zones

Last reviewed by Netlify Support - June, 2024 What is an “inactive Netlify DNS zone”? First, it would help to define the term “DNS zone”. Quoting wikipedia, it says: A DNS zone is any distinct, contiguous portion of the domain name space in the Domain Name System (DNS) for which administrative responsibility has been delegated to a single manager. To paraphrase, a DNS zone is a collection of all the DNS records for a production domain. When you add production domains to Netlify DNS we cre…

If you’re not planning on using the DNS Zone we recommend deleting it here.

For external DNS, we recommend pointing the apex domain’s A Record to 75.2.60.5. For the www subdomain we recommend pointing a CNAME Record to royalphonecenter.netlify.app.